I would like to thank the owner for responding to my honest review and extending a sincere apology for their mistake. We decided to give Texan Cleaners a second chance, and accepted their compensation offer for the mistake. As I stated in my original review, we have been patrons for 10 years now and had never had any issues previously so I appreciate her caring about their customers. Mistakes happen and we understand that. Today I dropped off our dry cleaning and the owner greeted me with a sincere smile and hug and an even more sincere apology for their mistake. You have earned our respect and trust again Texan Cleaners. We look forward to continue being patrons of your business. Thank you and I'm now changing my original 1 star review to a 5 star review. read more

Texan Cleaners - After the owner responded to my review, as she promised, she compensated us with this offer which we accepted gratefully. - Laundry Services Near Me - Pasadena, Texas

Sent in my brand new white maxi skirt and it came back yellowed. It was for a special occasion and ended up having to get another outfit. Very disappointed. read more

Complaisant. They have plenty of business so they aren't in a hurry to great you at counter or drive through. Clothes are fine and back on time but service with a smile ain't happening. read more

Long story short , I brought a jersey in just to pick it up damaged! It was the first and last time I would come here. She'll proudly tell you there isn't anything they can do but if I were you I wouldn't chance bringing clothing you really care about here. They won't take any accountability to even try to keep customers. Reasoning is " it's delicate material" but I would obviously bring it to a cleaners to be washed the proper way. They didn't follow the instructions to avoid this read more

Texan Cleaners - Jersey - Laundry Services Near Me - Pasadena, Texas

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I really wasn't very impressed with their customer service. The first time I went there were three people behind the counter and only one of them was busy, yet no one called on me until more than 5 mins later, what's that about? I went to get a zipper changed on a skirt and some clothes dry cleaned. The zipper change was actually pretty pricey, I wasn't too happy about that. Since I was a first time customer they asked me to pay the entire bill up front, which was kind of weird to me, but I guess that's their policy. They told me I could pick up everything the next Wednesday after 5pm, but when I went the skirt was not ready. So, I had to take another trip there to pick it up the next day. They did an OK job with my clothes, so I wont completely write them off. But, they will not be seeing much of me in the near future. read more

Quick and respectful and also extremely detailed when it comes to the way they do your dry cleaning. I really recommend coming here for all your clothing needs read more

I've used this dry cleaner quite a few times - not just a dry cleaner they also do tailoring too. I haven't had any issues here and they do a great job with my clothes each time. I saw some of the reviews about customer service, but I haven't had those issues and the ladies behind the desk have been quite attentive the 4-5 times I've been here. Their prices are reasonable, but I will say, don't be confused by their sign that says $1.25 cleaners because everything is certainly not that price! read more

We had a minor emergency and needed 9 tablecloths pressed on Saturday afternoon for a Wedding on Sunday. They were able to help us. They did a great job and it was totally reasonable. I wouldn't expect that kind of service everyday, but they definitely came through when we needed someone to help us. read more

This place is the worst. They shrunk my shirt and I called multiple times to make them aware and ask to speak with a manager. Finally I got a hold of a manager and she was very rude and would refuse to take responsibility. Avoid this place read more

Quality of cleaning is satisfactory. Customer service is awful. Wait & wait in drive-thru. 1 person working 4 people sitting on their behind. Poor management. read more

Avoid this place! The one reason why I'm giving them one star is because you have to give them something. They deserve no stars. They shrunk my sweater and wouldn't accept responsibility. They said I didn't have any proof that they did it. Then they said that I brought in a different sweater from home so that I could "claim" that it was damaged by them. The nerve!! Maybe that's what you (owner) do to others, but I would never scam anyone in that way. This owner needs to learn quite a few things about customer service. We are taking our business elsewhere and so should everyone else. read more

Warning.... Horrible ! Bad Customer Service ! Took My dress shirts to get pressed and most of the buttons where cracked or broken! A shirt had a burnt stain . .. I tried to adress it and all they did was point to a stupid sign over the counter that stated Not Responsible!! Couldn't beleive that they wouldnt do anything. I will never return !! read more

I have been going to this establishment for almost 10 years, most of the time they are about average. Recently they I had them cleaning my expensive shirts and the actually almost destroyed one of them. When I brought it back to them, the Asian lady was very rude too me, telling me that this was not a new shirt and that they are not responsible. I told her that who ever pressed the shirt should have seen the damage, they just covered it up, put a plastic bag over the shirt, hoping I would not find it. How I was treated as a long time customer and the rudeness of the person made my decision easy. Although I have been a long time customer, I decided customer service is very important. Not sure how they treat other long standing customers, but I am no longer going to provide them any business. They did repair the shirt at no cost, but the customer service and how I was treated in front of another customer was not acceptable. read more