# I Brought My Entire Life to the DPS. They Needed Two Things. 10/10…read more - NOTE CROSS POSTED ON GOOGLE a I have not lost my driver's license in 25 years. Last week? Happened. We're not talking about it. We're moving forward. I'm currently laid off and job hunting, so a valid ID is not optional. Because I didn't have my audit number, I couldn't renew online -- I had to go in person. To the DPS. Voluntarily. Now, I'm a policy nerd. Terms and conditions are my bedtime reading. So you'd THINK decoding exactly what documents I needed would be easy. It was not. By the time I was done, I walked into that office with: my birth certificate, Social Security card AND the receipt for requesting it, my lease, my high school diploma, college transcripts, degree, graduation photos, and my college ID. **I am 45 years old. I brought my academic career as a character witness for my own existence.** Here's the thing though -- the staff at South General McMullen did not need any of that energy from me because THEY had it handled. The office was organized, efficient, and genuinely warm. People were greeted at the door, directed immediately, and when someone got frustrated about a missing document, staff stepped in calmly and gave them a real next step. No chaos. No attitude. Just competence with a smile. I waited about an hour and 20 minutes for my number. Once called? Window in 5 minutes, done in another 5. They also accept Apple Pay (saved my life -- lost my wallet too, it was a week), there are outlets near the entrance for charging your phone, and if you opt in for text reminders you can check in 30 minutes early from your phone. Also: they may already have your documents on file from your Real ID. Ask before you panic. You might not need the graduation photos. The DPS is one of the few places in America where every age, background, and tax bracket ends up in the same room. It's actually a beautiful little snapshot of community -- and this staff keeps it running beautifully. Huge thank you to everyone at this location. Y'all are awesome, efficient, and lowkey hilarious. The banter alone made the wait worth it. *-- A woman who showed up with her transcripts and left with a glow-up ID photo. No notes.*

Very very rude service I came in for an appointment at 8:00 it's my first time and when I tell you…read moreeveryone there looked soo mad and was being so rude to people . Then my mom needed help printing so they asked her to send it to Gmail and of course my mom asked for help and the lady specifically said " your daughter should know how to do it ask her" like what kinda customer services is that ???

this place was the best DPS i've ever been to! Had an appointment for 5:20 was seen as soon as I…read moregot there at 5:00 and left at 5:25 with a drivers license. Everyone was friendly and helpful! Especially thank you to Greg for all his help and hard work!

Your automated line absolutely is trash!! I keep telling it…read morewhat i want. I'm sorry i didn't get that. Get a better automated service or get an option to talk to a live person!!. It's been three weeks and I've not received my license!!

I am A-MAZED that it only took me about 4 minutes to renew my drivers license. As many do, I…read moreabsolutely DREAD this task and put it off until the very last minute. That all changed with my latest trip to the new DPS MEGA drivers license center! Not only was I able to hold my place in from a computer (just a few clicks and I was virtually waiting), but after I registered I immediately got a text saying my wait time was only about 5 minutes...not even enough time to drive to the physical location! With a simple text reply I was able to put myself back in queue via my phone. Once at the office, the process was smooth from beginning to end. A greeter showed me how to watch/listen for my number being called (last 4 of my cell number) and he also was helpful in finding the correct station once it was my turn. That may sound silly, but there are at least 50 manned stations working at once so I actually needed help finding #9. The representative was pleasant, worked quickly, and had me out of there in no-time. Weird to say, but this was actually an enjoyable experience! The one downfall is that you can't hold your place in line using their website on a smart phone - I had to initially register from my computer at home. After that, all is done through text until you get to the center. WAY TO GO STATE OF TEXAS & DPS!

terrible place do not recommend it the people are rude and act like they don't know what their…read moredoing and they obviously don't know how to schedule appointments or handle them would give this place zero stars if I could

Everyone here is so nice??? I set up an appointment for 9:40, they had my name called by 9:43 (good…read morething I showed up early to fill out my application to renew)! I also overheard a woman bending over backwards to help a poor kid in trouble with his driver's test. I'm SO impressed!

I recently visited this DMV to have my Hawaii drivers license transferred to a Texas one. I admit I…read morewas looooong overdue (at least here in Texas you are required to transfer your license within 90 days). Covid hit shortly after I moved & life was turned upside down for everyone. Now that I've once again moved (this time from Houston to SA), I decided I had to just get it over with. This office is currently operating by APPOINTMENT ONLY. I was able to easily schedule online back in March but the wait was a month long. Hopefully it's gotten better since then. When you arrive, you will submit to a screening (sanitize your hands, temperature taken & the guard asks a few simple questions like whether you have any symptoms or were exposed to someone with Covid recently). There are self check-in tablets available & then you'll have a seat until your number is called. I printed & filled out my application form at home & also used the online check in option that was provided in my appointment confirmation email.

Parking is tough and sparse. It's a zoo so we left without even trying to go in. Turns out we were…read morein the wrong place any way so good thing we didn't waste time for nothing. It's for tags and not for licenses. The staff was friendly and helpful. Unfortunate they sent us to the wrong place but it's ok because we needed to go to the mall any way.

I didn't have an appointment I was just a walk-in. I just needed a fax number. The security officer…read morewas so friendly and kind. He offered to get the information for me while I waited at the front door. After obtaining the fax number I needed he kindly handed it to me and told me to have a nice day. The whole process only took 15 minutes. I was quite satisfied.

Best service ever; never could have imagined that a Driver License Office like this existed! Went…read morewith a friend to get their license and wow, impressed at how fast, kind and diligent everyone there is. Kudos to all of them. Impressed!

Jay was very helpful in guiding me through the process of obtaining an ID for my adult son. He was…read morevery knowledgeable in the process and forms needed. His compassion and kindness was so appreciated. Thank you for your superb work performance!

DMVs have a history of having a bad name. This place was exactly on time for my son's appointment…read moreto get a replacement license. He was seen on time and we were out of there in about 15 minutes. The place is clean and efficient. This is the place to go to.

Came here to replace my broken driver's license. I walked in and instead of getting in line, the…read morelady in charge, told me to do a self check in since I had my passport. Waited for about 15 minutes and my number was called and saw rep and she was courteous and professional! Have a great experience on this visit!

Shocking this was a great experience We made appointments…read moreonline and they stuck to it with little waiting Greeted immediately to start as they filter ppl for what their needs were Even though we filled things out online, just like the doctors office we had to fill out here as well. They took my spouse and I at the same time which helped immensely because we shared documents of proof Eye exam was the old school way which is so much better than trying to use those machines Do not fear if you need to come. We thought it would take all day. Would gladly deal with them again

I went to renew my license & was out in less than an hour. It might've been since I went between…read more3:30-4 when school was getting out on a Tuesday if that helps anyone. Dolores was also a very nice, professional clerk!

I want to recognize Evette R. at counter 14 for providing truly exceptional service today. My…read morecolleague and I came in needing assistance with a complicated and highly sensitive situation. Without requiring us to disclose private details, Evette took the time to listen, carefully explain the requirements, and help us understand exactly what options were available. What stood out most was that she didn't simply tell us what couldn't be done--she helped us understand what could be done. She was patient, knowledgeable, compassionate, and solution-focused every step of the way. In a situation where kindness and discretion mattered tremendously, Evette went above and beyond. Her willingness to take a few extra minutes to help us ultimately helped us better serve someone who truly needed assistance. Evette R., thank you for remembering that behind every policy, document, and number is a person. Evette made a difference today and has no idea that she helped save a life. Five stars without hesitation.

I came here to Renew license. Appointment was at 1pm. I checked in at 1:05 I was out by 1:35. Staff…read morewas friendly and welcoming. From the gentleman in the front two the two ladies at reception to the one who serviced me. Service was fast just being proper documentation and it will be a breeze. Must note that this location is appointment only office! NO WALK INS