Everything from the sale of the car to the sales lady to the manager to the general manager all my…read moreexpectations were met and beyond that I highly recommend doing business with Toyota of Midland

High pressure sales and did not disclose that some of the features we were looking for were not on…read morethe car. We found out after driving off the lot. Moving to new area, we wanted a dealer closer to our new home. We had to go back to our hometown dealer to do get the car we wanted with an honest, unrushed and relaxed manner. I would avoid this place!

My salesman was Cesar Gaudin. He was literally waiting outside when I pulled into the dealership…read moreand showed me that he was totally committed to putting me in the right car. I had some challenges including a trade-in that did not have a lot of value and that I owed far more on than it was worth.vHis boss, the sales manager Roger Harris (a former Marine and all-around great guy) could not possibly have been more helpful in finding a car that I could afford even though I had negative equity. Mark Porter, the finance director, went out of his way including getting authorization for the dealership to absorb half of my negative equity as well as getting me a far lower interest rate than what my credit would normally allow. Joey Gabarda has built a business that focuses on taking care of employees so they take care of customers and keep them coming back. This is my first Honda, but it definitely won't be my last, and I'll only buy from this dealership as long as I'm in the Permian Basin. God bless, guys! PS- I went back the following day and traded in my other vehicle for a Honda as well. That's how good they are.

!!Do not do business with these people!!Definitely reporting to BBB!! This was the worst buying…read moreexperience ever. The service was terrible from the start and only got worse. The entire time, they constantly whined about how "busy" they were, completely ignoring that I work full-time and go to school. My time didn't matter to them at all.Even after taking my money, they are still "too busy" to send me important information or follow up. Yet, they had plenty of time to gaslight me about a broken seatbelt I found on the drive home, claiming it was "fixed."They are also lying about not having the other key, which the original owner handed directly to them. They treat paying customers like a major inconvenience. Rude, dismissive, and sketchy. Avoid this place. Generally bizarre, low brow behavior. Gross Added! Toyota across the street has been great to me in dealing with all the problems classic Honda of Midland wouldn't help me with after fucking selling me a car. I asked them if they would look at the seatbelt Honda lied to me about fixing and it was still broken. They fixed it for free in like five minutes no problem... classic Honda, however, proceeded to tell me it wasn't their problem. They didn't see the big deal about it. It was fine when I picked it up..... no the hell it wasn't first of all, and that it was as is, blah blah blah blah blah. Generally really shitty attitude towards your customers, dude. Gross. Classic Honda told me IF they did look at it IT WOULD BE LIKE WEEKS OUT, ETC. ETC. ETC., and still dismissing the issue, making it out to be so minor and stupid.

They did a great job job of repairing my vehicle after having it for two and a half months. They…read moretold me that they could look at it in three to four weeks so I dropped it off. I called four different on the fifth week and tried to talk to my service advisor for an update. No returned calls were made by the advisor. So I waited a few days and called again and finally was able to speak to the advisor. She told me that she does not return calls until she knows what is wrong with the vehicle. I told her that was unprofessional and if they had not figured out the problems all she had to do was text or leave a message and I would have accepted that response. Sara E said that is not how she does her return calls. T make a long story short. The car was repaired correctly they kept it for 2.5 months. I had to call and see if it was ready to pickup. Horrible communication on their part. I have several vehicles and this locations service department is the worst. I actually went to the dealership three different times to see how busy the service reps were. I didn't talk to anyone but I stood over in the parts hallway and watched them mess with their personal phones and they received no business phone calls and none of them were working on their computers or paper work for about ten minutes each time I just stopped by. I wanted to see if they actually were that busy. I'm sure there is a shortage of mechanics and I know Midland, Tx is busy. But their service communication and turn around time on completing jobs is horrible. They gave me back a dirty car. You would have thought they could have at least washed it. I am very disappointed in their over all service. I would strongly suggest you take your Chevy vehicles to a location away from Midland and Odessa.

front desk service is horrible won't answer the phone and if they do they just pass you to someone…read moreelse. don't recommend buying a vehicle here.

My experience today was top-notch! After a few not so pleasant interactions with Sewell over the…read morepast year, today's service was completely opposite and I was blown away. The new facility is beautiful and the Christian music playing while I waited was fantastic! Thank you for a great customer experience today!

Not so well of an experience with the service dept. 5 month old GMC 2500HD Denali ultimate and they…read moredon't want to honor warranty repair. Extremely poor communication matter of fact no communication at all. My 3rd car from Sewell and the last one ever from the group. The warranty repair they refused to take care of stating it was refused by GMC was taken care of by another GMC dealer without hesitation from GMC. One wants to take care of the customer and repeat business one has too much business and thus don't care! Maybe it's the individual in the service dept., but he is representing the company. Very disappointed. Pretty sure me just venting, will never hear back from any one at the MIDLAND BUICK, CADILLAC AND GMC dealership

Always great service. My car was taken in and serviced in a timely manner. No complaints.read more

The scratches on my hood were not well repaired. The damage was not my fault,but when I picked up…read moremy car and discussed the poor repair I was told he did not agree with me that it happened at the time if my service but "I just did not want to argue with you about it." If he felt that way, he should not have been so quick to set up the repair. I am not sure what my next step should be.

Jerry and Dustin are absolutely the best. The transparency and honesty is unmatched. I recommend…read moreeveryone to them.

Vic at the car store helped me with my very first vehicle. Guided me every step of the way and made…read moresure I was taken care of. Really an awesome place to purchase a vehicle from, whether it's your first, an A to B, or your next daily. I recommend their business to anyone looking for a vehicle. If they don't have it they can get it for you!

Jonathan was great! Highly recommend! He showed me exactly why I needed the new filters and was…read moreextremely polite and professional throughout the visit.

Horrible experience here. Stay away unless you liked to be scammed. The salesmen will try to sell a…read morevehicle to you way over the listing price. Make sure you always use Google to search whatever vehicle they are selling. They run your credit without permission! My credit went down 30 points because of these people. Never once did they call me or asked me if they could run it. If possible buy from a near by town. That's what we did.

Jimbo at Basin Subaru of Midland TX went over and beyond my expectations…read more I had to have a Thermo Control valve replaced and when I called Subaru of Midland/Odessa Jimbo informed me that I could get that replaced for free because of issues with this control valve. I also got a car loaned to me until my car was fixed. Jimbo was very friendly. I could not have hoped for a better experience. thank you Jimbo. Patrick Kirk 09/11/2025

We bought our used Subaru outback from this dealership we went to just take a look at them and…read moreended up leaving with a 2021 Subaru outback with 11,000. The reason we ended up buying one because they were offering a lifetime battery replacement and lifetime tires replacement. We always have heard Subaru's are awesome vehicles and the company itself also. We went back about a year later to get our free battery replacement and they said they could not do that because they sold the dealership and no longer offer that or lifetime tires. I'm not saying don't buy a Subaru just don't buy anything from this dealership because they don't stand behind their word. Please don't support this horrible dealership there are plenty of dealerships out there do your research and make a smarter choice.

Bryan and Rayan Motors was excellent to work with. Bryan made our experience very smooth and even…read moremet us at the dealership on Christmas Eve to finalize the deal. Highly recommend Rayan Motors.

From the owner: quality used vehiclesread more