Best brand, best dealership, best salesman ( PERRIS ) best manager ( WILL ) can't say enough good things, everything Subaru stands for this dealership represents. Thank you 10000000x read more

Jimbo at Basin Subaru of Midland TX went over and beyond my expectations. I had to have a Thermo Control valve replaced and when I called Subaru of Midland/Odessa Jimbo informed me that I could get that replaced for free because of issues with this control valve. I also got a car loaned to me until my car was fixed. Jimbo was very friendly. I could not have hoped for a better experience. thank you Jimbo. Patrick Kirk 09/11/2025 read more

We bought our used Subaru outback from this dealership we went to just take a look at them and ended up leaving with a 2021 Subaru outback with 11,000. The reason we ended up buying one because they were offering a lifetime battery replacement and lifetime tires replacement. We always have heard Subaru's are awesome vehicles and the company itself also. We went back about a year later to get our free battery replacement and they said they could not do that because they sold the dealership and no longer offer that or lifetime tires. I'm not saying don't buy a Subaru just don't buy anything from this dealership because they don't stand behind their word. Please don't support this horrible dealership there are plenty of dealerships out there do your research and make a smarter choice. read more

I only put a star due to me wanting to leave a review. This Subaru was sold to a new company and does not follow or grandfather in warranty's that were given the date of purchase for your vehicle. I bought my Subaru August 31,2023 and apparently November of 2023 the company that owned this Subaru sold it to a new company so with that all of the free warranty's I had given to me as apart of buying a Subaru there went out the door. WHAT A JOKE! I needed a new battery and now since a new company has this business I would have to BUY a war if I still wanted the same deal WHAT THE HECK. I'm very displeased and dis in this company as a whole! read more

The sales person had no clue about extended warranties or even how much of a one the outback had. She never at any time got the loan person out to talk about what extended warranties they could get me I had them appraise my trade in.......big mistake because they wouldn't give me my keys back......I was there for four hours....i had breakfast that morning......I kept asking if I could go get something to eat and think things over but they were not going to let me go until I bought something ...........so if you go plan on being held hostag.....bring a snack if you have health issues that require you to maintain a healthy blood sugar leve. read more

I purchased a new WRX for my son. The dealer did not have one on the lot. They told me they would be able to obtain one and found one at another dealer. I was shown a picture of the car with the price and was told to initial in agreement with the price. I was not told or advised I was paying a premium for a new car. I was told that the price being offered was the price of the car. After delivery, I found the true MSRP in the glove box and it was $10,000.00 less than I paid. I contacted the salesperson, finance manager and sales manager to ask about the premium. None of them responded. I understand in the current supply chain that dealers do put premiums on cars, but I was not told I was paying one. I would not recommend this dealership because of their lack of upfront pricing and lack of communication. Update: Since posting my review, I have been contacted by the manager explaining their position of disclosure. I was emailed the sheet I signed with premium listed as an accessories along with an asterisk at the bottom of the page stating inventory adjustment. I am attaching that document. Most people would assume it had accessories especially since it was never explained. Please keep in mind I was never given this sheet after signing it nor was the premium explained to me. Most customers would appreciate the salesman to explain the accessories. Based on previous reviews, I can see this is not their practice. read more

Basin Subaru - Purchase - Car Dealers Near Me - Midland, Texas

If you value your Subaru don't bring it here. I had radiator hoses change and the thermostat change. Thinking I bought it to the dealer to get Subaru, part witch, where not They forgot to put the air breather On Endless problems Do not bring your car her read more

Another A1 stealership..I came here on yelp to express how scammy those people are but looking at what everybody else is writing tells a lot and no need to add another sad story. I'd never recommend someone to shop there. Shelby was super nice and friendly I'd have to say that read more

Sales AND Service are both a complete joke. For my experience with Service: they charge me something different each of the 3 times I've visited for an oil change and tire rotation, nothing else. This last time they filled my tires to over 60 lbs of pressure. MY TIRES ONLY HOLD MAX 44 POUNDS. I will never take my car there again. For sales: I let the manager know that I will be buying the 2019 Ascent and to let me know ASAP if the delivery date because my second child was due in April and we wanted it ASAP. Never called me. My husband emailed, ready to deal. He responded once but waited over a week. By that time we had already been in contact with the dealership in Amarillo, negotiated a price, and paid the deposit to pick up in July (this happened in April). They lost a sale of the most expensive vehicle on the lot ($40k) because they couldn't get their stuff together. I really wish this dealership was better because I don't want to drive to another city for service, but this place needs to get their act together. Subaru should be better than this. read more

A-mazing service orchestrated by Jimbo at Midland Odessa Subaru. Absolutely the BEST service for our Subaru we have ever received. Jimbo organized for a repair that another Subaru dealer in Colorado did not fix. We would highly recommend this Subaru dealership, especially with Jimbo in charge of service. read more

Basin Subaru is no longer in business. The new dealership is Subaru Midland-Odessa. They are very nice folks. I've had work done there, and was pleased. Don't judge them by Basin Subaru's reviews. read more

I stopped in to check out the 2018 Foresters and Outbacks. I was greeted by a lady with a huge chest tattoo which I thought at first was a customer but was actually a saleswoman. She walked me in to the main office area where there was loud music being played. I talked to Hugo who showed me the different models of Foresters and Outbacks. He didn't seem to know anything about the different model types of either car. I took a test drive and he was on his phone during the whole drive. He didn't even try to steal me a car. I noticed the cars on the lots were dusty on the inside, saw scratches on the limited outbacks. These were brand new cars!! This has been the worst car dealership that I have ever been to. read more

I felt after being ignored on 2 visits that the deal I got was fair (after a manager stopped me from leaving a 3rd time), however several of the agreements we made were backed out on, and after 2 months I still had to go to the tax office to get my own tags after paying the fee's for registration after their office goofed up on my tags. A couple of the girls worked hard for me and a couple (the decision makers) I felt simply wanted me to go away. I will deal with them again but will get everything said in writing. They have a good selection of vehicles but I would invest in some customer training for the office staff. read more

Went in there today and was greeted by Edward he was pleasant and seemed decent he tried to find us what we were looking for , after a while we loaded up in one of their cars to go to another lot to find a truck he said he thought we would like . He got out and we were left sitting there in the parking lot in this car for near thirty minutes.then he comes out and says it has been sold. So we go back to original lot where the manager seems to take over more or less and says he has a white truck , the tires were bald and had no tread whatsoever, the break pedal was floppy with no breaks at all, not even close to safe to drive! The check engine light was on and the worse part was the half eaten hot dogs and trash all over the interior of this truck . We said not only no but he'll no. So manager says let's go look and see what else we have . Oh I have a beautiful Yukon 2003 4x4 leather seats,DVD player on and on I'll go get it ,it's on another lot be right back . He pulls up about ten minutes later in a white Yukon dented bumper,decent tires but not great , we walk out and he says this is just filthy I'd advise spending the 250 bucks to have it cleaned . There is trash, food and goo all over the interior trash from front to back in the seats , covering the whole floor etc. the window on passengers side won't roll up with that door control u have to use drivers door to watch the window go slow as a turtle and struggle the whole way up. The air controls for the back have been kicked in and u also have to control that from the front as the buttons no longer work in the back.the front seat has one working control left out of three to arrange the driver seat . The buttons on ac and stero etc had all the paint faded off so u could not even read what u were punching, the gear indicator did not work so u had to guess what gear u were in, the truck pulled to the right when driving ,the leather seats were torn and missing chunks of the foam stuffing, the ac did not work, the windshield was cracked all the way across.rear hatch seal was completely gone ,carpet gross and stained with smashed food ground into it all over.the manager stated it had 183000 miles when he got there with it it showed to have 198000 actual miles.the dash and ceiling had burn holes as well as the back of the rear seats.motor shook when driving.the NADA clean retail price for this SUV is $11,275 and he was asking $10,771 . So after hours of waiting and dealing with them we left his prices are thru the roof for what he is selling, all he said he would fix was the ac .this Yukon should be salvaged not sold for near clean value with all the problems it had.if this is the look I can only imagine how poorly the maintenance on it has been ! read more

I stopped in here for their grand opening in August 2010, the peoplwere pleasant and helplful and not pressured to "make the deal". They did a credit check, said I qualified for an 05 mustang, 06, 5spd, had 20"rims with high profile tires (which I was not interested in and asked if those could be changed), was told, had to take as was, the car had gone through their many point safety checks and found to be in excellent shape. The deal was closed, so to speak, I did a car fax check on the vehicle, found the odometer was off, asked questions on this, and was told a couple of differnet stories concerning how this happened, from new engine to new gauges, got that settled, they found a different financer with better interest and payments, got the car home and had the oil changed as was filthy, next, the waterpump housing (not the pump) blew, not something that happens over night, replaced those, got new tires and rims, found out the tires ON the vehicle, had a 4-5" gash on the inside of the right rear tire, and another not as deep or long on the inside of the right front tire, both very obvious if had been looked at, when I brought these things to the attention of Jason, one of the "Managers" I was spoken to in a demeaning and manner and told they were not responsible for anything, that I probably did this to the car myself. So now am stuck with this car, that is not anything like it was presented or implied and since I was in a crunch for a vehicle, and female, I fell. read more