First of all, I'm only even giving these people 1 star because I have to. I wouldn't give them one…read moreat all if I could. These people are crooks!! I needed a pre-owned car and went to their lot. Their salesman, Angel, convinced me to get a 2018 Buick Encore. This car was supposedly certified through their service team. I had the car 3 days, and the check engine light came on. Took it into the service dept and they told me they couldn't help me because it had gone off. Came on again and they put it in the shop for 6 weeks. Didn't fix it because when I finally got it back, I went to Midland and while driving back the transmission started to act up. Put it back in the shop and now they want to charge me 9000.00 for a new transmission. I paid for this car on 3/19/2026 and have had it for a week out of that time frame. They took advantage of me. I will never buy a car from these people again and would not tell my worst enemy to buy one from them.

Santiago.. What can I say about Santiago!? He does his job like he should; he sells cars. But, to…read moreknow what I mean when I say he does it with STYLE, you have to deal with the typical Odessa/Midland level of poor customer service and disconnect from "passionate about your job" on a daily basis, which I think we ALL do! First, about Santiago.. a week prior to my face-to-face meeting with him, I told him I was honestly in the middle of several things that needed my immediate attention a lot more than talking to him about buying a vehicle. He texted me a pic of his business card and left me alone. Once things slowed down for me the next week, I contacted him. We texted for 2 days about car/credit stuff. Then, we met at the dealership and it still wasn't smooth-sailing on my part. We weren't EXACTLY sure of the car.. Test drove several. We weren't thrilled with the trade-in offer..several attempts were made to make it just right. We weren't sure we could even afford the increase in payment..we were given ample time to think and talk it out. Santiago never once showed impatience. He spent countless hours with us and probably thought several times that he still wasn't going to make a sale. If he did think that, he never treated us badly because of it. There are 3 kinds of salesmen in the business.. The FAKE kind that you can spot a mile away and just want to run from. The kind that just, quite honestly, SUCK at their job because they weren't meant to do it so they have no passion for it. Then there's the third kind, Santiago.. GENUINELY nice, funny, diligent, comfortable to be around, and knowledgeable. He even offered to help in the future with bringing my vehicle in for oil changes if I needed it, or to just contact him with ANY problem, and he convinced me that he meant it! Everyone's experience anywhere differs from someone else's. But, to give a business 1 star when there are so many moving parts to ANY business just isn't fair, unless every single aspect of it failed. Just like when we go out to eat.. The waiter/waitress starts at 25% in our mind. It's up to them to maintain that percentage throughout our dining experience. If the kitchen didn't cook our steak properly, that's not the server's fault.. That's the kitchen! West Texas Nissan could be viewed the same way; many moving parts all working well together to maintain a rating of 5 stars: Santiago did his part.. 1 star Vehicle selection.. 1 star The "numbers guy".. 1 star Financing ease and efficiency.. 1 star Going above and beyond in every way to make us FEEL like we were supported throughout the entire experience.. 1 star 5 stars!! West Texas Nissan, I will refer everyone to your business. 5 stars!! Santiago, I will send my own CHILDREN to you when they are ready to buy. Thank you for doing your job with style!

I had my 2020 CX-5 serviced here. I previously purchased it in Fresno CA and I had it service once…read moreat a place in New Mexico and then when I called back for another appointment they never called me back. I was able to get an appointment and even though I had to reach twice, they were super helpful and kind about having to change it. I was offered a courtesy vehicle that was near identical to my own, just a different model type. That was not the case in California or New Mexico Mazda dealership/service center. It was nice because I was able to go get food and I was three hours from home and I don't know anyone in Texas, and I didn't have to stay at the dealership all day. When I came back and wanted to look at a vehicle they got me in touch with someone to go show me some of their models and they were honest and helpful. They didn't have what I was looking for but they did say that they would keep an eye out and let me know when they would get more in. My tire has a nail in it and they let me know to patch it. My key fob had gone through the wash twice and wasn't responding using the buttons. They replaced the battery for free when Fresno Mazda charged for it. Brakes cleaned and checked out (under warranty), I got my oil changed, tires rotated, and my filters replaced. The only thing that was missed was the quote for the dent on the side of my car from someone's door hitting my back passenger side. Keegan Poole was the service Advisor that helped me multiple times. He suggested Patrick Paton for the dent repair since they weren't able to get to it. Vincent was the other service and parts gentleman that I worked with and he helped me get in touch with Hui Huang who showed me the CX-9's and told me about CX-90s that are coming out. Only thing I would change is in California they washed the outside of the vehicle before bringing it back, but I hear there's a shortage of people who want to do that job and it may not be extended to everywhere. I would prefer the courtesy vehicle over a car wash. I also need to get my car alignment done since it's now pulling to the left. But overall, Well worth the 3 hour drive because the service was so much better than the other Mazda dealerships I have been to.

The GM Andrew at this dealership is a royal ass. He treated my daughter like she didn't have a…read moredollar to her name. Little did he know mom and dad couldn't written a check for the full price of that car!! He assumed we didn't have any money then basically told us to leave the dealership when I told him to stop treating her disrespectful. Will not be buying a car at this establishment EVER!! Drove straight to the Nissan house!!!

Vic at the car store helped me with my very first vehicle. Guided me every step of the way and made…read moresure I was taken care of. Really an awesome place to purchase a vehicle from, whether it's your first, an A to B, or your next daily. I recommend their business to anyone looking for a vehicle. If they don't have it they can get it for you!

I would probably give a 2 1/2. The sales team was super nice, fast and easy experience purchasing…read morethe vehicle and getting your $. Check engine light came on a week after purchasing the vehicle (coincidence right?), manager said there would be no charge (great lets do it)... Of course nobody at the "service center" knew about this "no charge" crap. LOL So of course I am out of pocket $125. Months later I am in a bigger hole with the SAME issue plus some, and nobody communicates with anyone here. They say they will "take care of it" but they don't. They say they will call you back, and they don't. I would take your money somewhere else.

Staff at BMW of the Permian Basin always are pleasant and helpful, always greeting with a smile…read moreregardless of the reason for the visit. The waiting area is comfortable. I appreciate the complimentary beverages. Staff stays in touch and keeps me informed. Tony, my sales person, is accessible and responds promptly. I also appreciate the complimentary car washes.

I have not enjoyed the sub par service at this dealership, I had some final service done before my…read moreservice contract was up windshield wiper blade (newly installed by Sewell) kept falling out of place, my air cabin filters were replaced by them a month after my under dash cover broke fell off and I found out why, the mechanic broke one of the mounts but just shoved it back in place. I'm searching for another place to get my BMW oil changed because right now because I don't trust this dealership or services department to do things honest or right.

Great customer service - on time - reliable - did what they said and stood by it. I would…read moredefinitely recommend.

He did try to get things fixed and was so awesome to work with. Will be using him again.read more

Wow, this was the 3rd shop I took my 1991 GMC C1500 to repair the A/C. And they actually fixed it…read moreunlike the previous 2. They have a shuttle to and from their shop in Greenwood. I paid for a thorough inspection and they found a safety issue with a brake hose, I didn't know about. Professional attitude.

Trinity automotive has helped me out of a bind on several occasions. Fair pricing and good…read morecommunication on what needed. Great people!

They were thorough and verified that the digital diagnostic result from AutoZone was accurate. The…read moreservice was friendly. The repair was quick. The price was fair.

Very friendly service and super fast. Knowledgeable staff had me in and out , great prices as wellread more