The store looks run down from outside. Upon entry I saw 3 people at the registers talking…read more Couldn't be bother to great me or others. Ok fine. I shopped and went to register and stood there while they talked for 5 minutes before being bothered to notice me. Then finally got called up and the two managers dispersed leaving me with the young cashier. She didn't make eye contact with me. Talked to her computer the whole time I could barley hear her. Got up set when I didn't hear her say click receipt on the pin pad. Couldn't give me time of the day. One of the worst bed, bath, and beyond's I've been to.

I am not surprised at all that they are going out of business. Really poor customer service. The…read morestore was trashed everything is still overpriced never ever shop here and I don't think they will ever come back to life.

If you are in the need for hard to find transition pieces in a color box stores don't carry…read moreanymore, this is your place. They had exactly what we needed and we had been shopping around for weeks. And at a decent price. The staff were pleasant and helpful. And the bathrooms were nice. The store has a great selection of so many things to choose from. We will be back for any flooring projects in the future.

All I can say is WOW! What an awesome store. Walking in at first and seeing the huge selection, is…read morevery overwhelming but as soon as you get help from sales associates the whole process becomes super easy. Sue Haley was the first sales associate to help me. I was having problems with my visualizer app and she took me right to their computer and helped me to visualize my tile selections in my bathroom. She was very knowledgeable and patient in showing me how to access and use the visualizer app. I selected a few tiles that I liked and Sue Haley set me up with their designer Marianne. I showed Marianne the large format tile I had selected for my shower walls and she pulled some floor tiles for me and showed me how you can set them up against the large format tile display making it easy to see if they go well together. She also let me know that all she needed was my builders information and I could take five samples home free. I had no idea. This was such a convenient service and it helped me a lot to take these samples home and see them in my bathroom. I selected the tiles, and a few days later I returned the samples that I didn't want. That day a sales associate named Serenity easily helped me pick out the grout color that would pull the wall and floor tiles perfectly together. I was able to select all the supplies I needed completely in my budget. They have very competitive pricing. Anywhere from inexpensive to custom-made expensive and everything in between. There is something here for everyone. I highly recommend Floor and Decor in Live Oak by Ikea in San Antonio Texas.

Inbelievable experience! I purchased my washer and dryer from Best Buy on 12/22/17 and delivery was…read moreset up for 12/28/17 between 8 and 12. At 8:15 PKH called to say they didn't have washing machine only dryer. If I wanted to have them delivered at the same time I'd have to reschedule but I couldn't reschedule until the next day. Reschedule date was set for 1/3/18 between 12:00-4:00. Around 1:00 came out just to tell me they didn't have the prong needed to install the dryer so I would need to reschedule. Again I have to wait to reschedule. So on 12/22/17, I wrote a $1600.00 check for a washer and dryer from Best Buy that I've yet to receive and at this point have no idea when or in what condition they will be in when I do.

Service in store is ok. Delivery by the third party contractor was a horrible experience. They did…read moreshow up in time and the washer was installed correctly HOWEVER, we have a metal drain cover in the floor of our washroom that got damaged and placed next to the sink. When going to sign off on the delivery slip, Miguel, the delivery person, was standing over the drain so it was not visible to my husband and seemed like he was in a hurry to get my husband to sign off on the delivery. I went to check on the washer right after they left and noticed the damage. The cover is not significant damage and is easily fixed but I was LIVID that they didn't inform us of the damage and had my husband sign off without knowing or seeing it. I called Miguel who had just left within minutes and asked him about it and he said they didn't damage anything. Then I explained what got damaged and asked him to come back so I could show him and he then said that it was under the old washer and "they found it that way" which could not be true because the drain cover was perfectly fine earlier that morning when I did a load of laundry. I am thinking that when they moved the washer, the bottom of the washer may have lifted it off and one of the deliver people picked it up and placed it on the sink and did not inform us. I told him there is no way they "found it under the washer that way" and that I am upset about them being sneaky. He said he would have his warehouse call me and then HUNG UP on me. That made me more upset so I called the customer service number listed on the delivery slip and waited 36 minutes before I was able to speak to someone, who then contacted 'dispatch' and patched me through. After explaining what happened, and that we were able to fix the damage but upset about the service, the lying, and then hanging up on me. She informed me that "she would have to get his side of the story and then call me back on Monday." I do not know the name of the dispatch supervisor and I have yet to receive a call from anyone and it is 5 days later. When I call the customer service line, I get a different person speaking and have to explain the situation all over again and I don't know the name of the dispatch person for their 3rd party contractor so I cannot get an response. AND THIS IS THE SHORT VERSION OF THE STORY. I have purchased several large items through Pacific Kitchen and Home in the Forum in Best Buy but I now will no longer be a loyal customer thanks to Miguel. Very disappointed.I am more than happy to provide Miguel's phone number to any representative at this company who wishes to contact me.

Gave the guy our address. My husband leaves from work to meet him for an estimate and the guy…read morecalled at 11:07 7 minutes after the appointment to say he's at an address in Seguin after I confirmed with him!

I had water coming in at a window, but I believed the water was coming from another source (not a…read morewindow issue). TJ came and gave an initial inspection and determined we needed to do some further inspection to really identify the problem. His crew came out and removed only what was necessary. They found the issue and made the repairs the same day. I was provided with a quote for different options (restore with same materials or do an upgrade) and was not pressured to do the upgrade. Everything was restored to the same or better condition and no extra damage was caused. With the recent heavy rains, I had no water intrusion. TJ and crew provided quality & quick service to solve my problem!

We are selling our home with one of the top 20 realtor in San Antonio, Haley Catlett, and what…read moremakes her so wonderful in her own right is that she works with such outstanding contractors and San Antonio Gratine Works is just that. We have upgraded our home in all areas except our second bath and having a peice of fremica just did not seem like the right choice for listing at our price. Not wanting to spend an arm and a leg Haley recommended we work with Chris at San Antonio Gratite Works. I shopped around over the weekend before we met with Chris at his shop and he and Zuma helped us pick out a gorgeous remnant and the price was unbeatable. Next up was getting the template made which followed the next day. Chris understood our need to move quickly and was able to work us into his very succesful business' calendar. After the template crreation Crhis team was going to install the granite the next day. So that is only at four day turn around, which is unheard of in the countertop fabercation world. Chris called on the day of the install with bad news... my wife had unfortunately mismeasured and the piece of gratine we had selected was to small for the job. With Chris and company out on jobs, my wife and Zuma found a new remenanat, but this tiem it was SileStone, which is what we have in other areas of the house. Amazing! Customers come first at San Antonio Granite Works. Chris was still able to get the job done in time for our realtor's pictures of the house and we could not be happier with the service we have received from this wonderful local business. Not suprising that they take of people they have provided San Antonioians charity work many times via Mi Casa and other support services. I highly recommend you finding your way to San Antonio Granite Works any countertop and the like type of services.

When we were building our last house we asked our cabinet maker for a stone fabricator…read morerecommendation. SA Granite Works came highly recommended. We previewed their work and was apparent they take pride in their jobs. My Wife had difficulty finding a stone that complimented our decor and Zulma, one of the owners, took the time to go with my Wife to multiple stone yards to find several stones that fit our budget and decor. After selecting our slabs Chris, one of the owners, came to measure and produce templates once we had chosen our slabs. Once the slabs were delivered to their warehouse we had the ability to go to the shop and layout the templates on our slabs of marble and granite, ensuring the grains and patterns were presenting to our liking. The installed product was exactly what we had in mind. The granite and stones were beautiful and the production (cuts and edges) were beautiful. Chris and his installation crew ensured the product they delivered exceeded our expectations. Unlike others, they don't perform an installation and send another crew behind them to fix production problems or installation mistakes. If you are looking for a great experience and a beautiful product you owe it to yourself to visit Chris, Zulma and the SA Granite Works team!

Jesse and his team did excellent work at a fair price (recently hired them to replace a 50' portion…read moreof my backyard fence). will definitely have his team in mind for any future remodeling and landscaping projects.

They did a great job, put up with my indecisiveness and offered professional advice on what they…read morewould do if it was their set up. Fantastic experience, would have them back over for more work when it comes up!

The kitchen looks great but they DID NOT PULL PERMITS! I got in trouble with the city because…read morereplacing a sink requires a permit. I called customer service and they did nothing about it. They've done thousands of kitchens and have never pulled a permit. Going to report them to the Better Business Bureau in Texas State board.

these people are beyond dishonest. I got stuck having to use them because of a contractor screw…read moreup. man that was a mistake. they intentionally omit items from their bid to come back and try to screw you. AVOID these people. they are pathetic.

Still no follow-up from this company that promises what it cannot deliver and then keeps your…read moremoney, even though no product was delivered. Very interesting to see a July 2018 positive review for this remodeler based in San Antonio from someone in Virginia...

Reported this business to BBB. Still never got a resolution. This company is all about empty…read morepromises. They took my cabinet doors to refinish them. Ray returned all but one. I received so many excuses like I'll bring it later today, I lost it in my warehouse, oh I found it and will bring it today. One year later, I still don't have my missing door.