Really need better employees. Seems the only time I can get someone on the phone is when I decide…read moreto not pay on the due date. Been trying to talk to a manager for forever

Was leasing a PS5. Called a week ago for them to come pick it up since I'm budgeting out my extra…read moreexpenses. Told me they couldn't come pick it up until Monday (yesterday) then I saw that they tried charging me my November payment on Sunday. They pushed pick up so they could get another payment from me. And they still haven't picked up the PS5 and won't answer their phone

I want to leave a fair and honest review because not every part of this experience was bad, but…read moreoverall it was extremely frustrating and stressful. The biggest issue was communication and customer service from A Appliances themselves. The installation process took about a week because of multiple delays, wrong parts, last-minute rescheduling, and poor coordination. The washer also did not work properly immediately after installation due to an installation issue involving the water valve/setup. Thankfully, the technicians later corrected the problem and the unit is now functioning properly. To be fair, the third-party installers eventually became very cooperative and professional once we were all able to calmly communicate and troubleshoot the issue together. I appreciated their understanding and calm communication throughout the process. However, my interactions with A Appliances over the phone were a completely different experience. The communication was unnecessarily confrontational and rude, even while I was actively trying to resolve payment and get everything handled professionally. At one point, while the appliance was still not functioning correctly and before the installation issues had been resolved, I was repeatedly pressured for payment and was told that the warranty could be revoked if payment was not made immediately. That was extremely concerning considering the washer was not even operating properly yet. There was also confusion regarding my previous stackable unit, which was initially left blocking the driveway instead of being placed properly in the garage as discussed beforehand. In the end, the appliance is working and the situation was eventually resolved, which is why I'm not leaving a 1-star review. But the overall process, communication, and customer service experience with the company itself definitely need improvement.

Is a hit and miss. Bought used washer and dryer set for $600. The dryer in 3 months didn't work…read moreanymore.

I've been working here since Nov. 2025 & the store is absolutely horrible & the managers treat…read morestaff like shit. I have Autism & Anxiety & was hired to work in the gaming/mobile department, everything was fine until I mentioned that socializing for a long time overwhelms me to the point where I vomit from the stress (ever since March 2025). I asked for accommodations in February & it took them 3 months to move me to front registers, where it's less stressful for me. Once I got my "accommodations", my hours were cut drastically. I went from almost 30-40hrs in February & March-- down to 11hrs every 2-3 weeks in April & May. The managers (Mo & Natalie) basically blame me for asking to move. I'm incredibly depressed, stressed & burnt out. The managers make it out as if it's my fault or that it's a personality thing, as to why I struggle with socializing with customers for extended periods . My bills & rent have been/are late because of this & all 3 managers ignore my texts/pleas for more shifts. Even though the managers refuse to schedule more people to work (to quote one manager, Staci "If we schedule more people, those extra staff will be standing around with nothing to do!") Turns out-- "competitive pay" means employees have to fight & struggle for the bare minimum ($15/hr doesn't mean shit when staff barely have money to pay rent). Unless staff have "high performance" aka shoving BB Memberships/Credit cards down customers' throats, the managers WILL NOT GIVE YOU HOURS, EVEN WHEN SHORT STAFFED (Due to "allocated hours") The managers don't like that I'm not overly aggressive with pushing memberships, they also accuse me of "weaponizing" my Autism because I limit how much I socialize with them (I say hi, help them if they need it & remind them I can check inventory if customers need anything) The managers also don't train me in my departments thoroughly or consistently, but get upset when I'm doing something wrong. They don't wanna take the time to train me hands on. When Staci asked me to be trained on other departments for extra shifts, I agreed. She then backpedaled, quote "I can't offer hands on training right now" A couple weeks later, Mo offered me training in the warehouse, I agreed & 30min later-- Mo backpedaled. She said she only offered that because she was frustrated with me. I hate working here-- HR is dogshit, many of the broken/missing displays still aren't fixed & even if you sell a lot of warranties-- unless you attached a credit card or membership, managers will ignore you, not acknowledge your efforts & trick you into thinking they care. The minute you can't perform-- expect the cold shoulder The only highlight of my day are the customers; they're all wonderful & some have even comforted me when I've visibly cried at the front register. All of you who shop here have been the sunshine on the stormy day that is my crippling depression. There are no positive incentives for working here, it's just "I have to push this crap or I can't pay my bills", we don't get extra commission for each credit card/membership customers get-- just the "privilege" of getting more work & more shifts. Best Buy only values you if you make them money, doesn't matter if you're like me & just wanna help people & be courteous. Also, the store has rats/mice. Multiple snack packages have been eaten into & there's animal turds in the shelves by the snack boxes. The managers have known about this for a while possibly, according to my coworkers (who have also mentioned & addressed this to management). But nothing gets done about this-- customers, CHECK YOUR SNACKS & WASH YOUR HANDS!! I'd hate for any of you guys to get sick or worse. Take your money somewhere else, Best Buy's benefits aren't that great compared to other stores. Aside from getting discounts on open box items (which you could get cheaper somewhere else new & with genuinely good perks). It's only a matter of time before Best Buy truly becomes the BlockBuster of the 2020s (they already have the same initials, colors, logo shape & short-sighted mindset)

I scheduled a paid iPhone 14 battery replacement through Apple for this authorized service…read morelocation. My battery health is 82%, and battery life is now impacting daily work use. I do not have AppleCare, which I understood was not required for a paid replacement. I arrived on time and was seen promptly, but after running diagnostics, I was told: Battery health must be below 80% The phone must be under 30% charge The cost would be $79.99 They would not replace the battery because I do not have AppleCare and "Apple would not allow them to" When I pointed out that Apple sent me here, the response was, "Yes, they do that. Sorry." This appointment should never have been scheduled if the service could not be performed. The lack of transparency wasted time and travel and reflects poor coordination with Apple. Recommendation: skip this location and go directly to an Apple Store to avoid the frustration.

Jose did a great job diagnosing and repairing our issue. Price was good and he was on time…read more Good communication from the office.

if I could give a negative review I would. The technician named Alan Valdez is a thief! If you were…read moreassigned to them from your Home Warranty company, deny it and request a new company. My Home Warranty claim was approved and this company pocketed the approved parts and said that they repaired my dishwasher, but never did. Alan said he was starting his own LLC. Beware!!!

Schertz Appliance Repair Men responded quickly to my call about my dryer. Though the quote was…read morehigher than expected, I researched and found it reasonable for factory authorized parts. While I didn't love the outcome, I believe they were fair, and I'd consider using them again in the future.

I knew that there was something wrong with my fridge because it was being too quiet and is not…read morefunctioning as it should. I called for my fridge and I requested same day appointment, which they were able to provide. Tech Brian was professional and from what I told him he said that it is a telltale sign my compression could be bad. He proceeded with his diagnosis and found that my compressor was bad. He had a high quality replacement on his truck which I bought for an affordable price. In total price was competitive. Having them out for appliance repair was definitely worth it. Thanks for immediately servicing my fridge. I will recommend!

Very honest and affordable. Was prompt and knew exactly what was wrong and fixed the issue.read more

Juan did a great job with our range hood install. He was on time and did a great job at a good…read moreprice. Highly recommended!