This DMV has the friendliest staff. I watched as one elderly woman, without an appointment, was…read moreassisted. She couldn't figure out how to make the appointment online and they assisted her and still served her. Most places would not be so nice. Also, I was not feeling great when I was there and the DMV officer allowed me a few extra minutes and told me to just take my time. She took several photos and helped me with taking the best photo. I wish I had known about this place sooner as it would have been my regular go to. Such a wonderful, caring staff.

Visiting DPS to renew my driver license was painless. I was able to check in advance on my phone,…read moregetting a place in line, bypassing the reception desk. All I had to do was head to the forms on the wall and select the one that applied to me (there were three to choose from and the options were very clear). Clipboards for filling out the forms were plenty at the reception desk. Additionally, the form was very straightforward. There are plenty of seats in the waiting area and clear signs tracking customer numbers for service. The DPS counters for customer service are hidden from the waiting area with temporary walls, providing customer privacy. That said, there are clear signs posted indicating the number of each employee's counter to help customers go to the right person. Customer numbers are clearly announced when it is their turn. The employee who assisted me was amiable and efficient. He appreciated that I was prepared with appropriate documentation and a completely filled out form. Taking my new driver license photo was easy; however, there was only once chance for it, so I had to accept the one that came thru. But it's not meant to be a glamour shot, so no reason to complain! Paying happens with the employee, and that was super easy. Overall, this is a great location to renew driver licenses!

Super fast and efficient…read more Had an appointment in the morning and was in and out in under 30 minutes. The staff were helpful and friendly. Make sure all of your paperwork is in order and you'll have no hiccups. The only downside is making the appointment online and it's either next month or more for the earliest availability. I did overhear some people walk in without appointments and was given one sooner than they would have gotten if they did it online.

I was really stressed about renewing my drivers license after I had to replace a lot of the…read moredocuments needed to get a Real ID. I made the appointment two months ago and today was the first available appointment. I was so afraid I would forget something. (ADHD man - it's a hard world for us!) Anyway, I got there and got clear instructions on what to do, and then was quickly called back by Zachovia (apologies if my spelling is off!) she was efficient and businesslike and she got it all taken care of so quickly - what a relief! Anyway I just wanted to say this went very smoothly thanks to her! I did hear someone's appointment get canceled because they hadn't already filled out the needed forms when they got here for their appointment, so I do recommend you get everything you need printed up and filled out before you get here because they don't play! Best of luck to anybody trying to navigate this process who has lost important documents needed for the Real ID. Luckily I have a current passport and that really made all the difference along with my ss card and drivers license. If you have time and money to do it, I recommend getting a passport first because it makes the rest of it so much less of an ordeal and I think the process may even be less stressful. Plus you might want to be able to leave the country in the next decade. :)

Would say one of the worst customers service ever And not…read moretalk about the call robot that not help anything seems like its in purpose not to get hold of them And the office even worst

I stopped in to get a title printed because the bank sent it to my old address. I went in with the…read moreassumption that I would run into all kinds of issues- long line, need an appointment, can't print it, etc. From the time I arrived to the time I left, it was probably about 15-20 minutes. The lady who helped me was so nice & friendly, I felt like I made a friend. It was the best experience I've ever had at a government service bldg. I would love to give a shoutout to the awesome lady who helped me, unfortunately I don't remember her name. But on the receipt her employee ID is CKHOLBO. Thank you for being so sweet, so friendly, for the compliments, & the quick service. It's so nice to work with someone who smiles & treats you like a human & not just another body in line.

If the post office lost your 3 part renewal notice, tough luck. They can't reissue it…read more And they don't care that they have to send you to the county tax office to renew. I guess they don't understand customer service. Or the word "reprint" is not in their vocabulary. But since they're the only game in town...

I just visited the excellent staff of the Pflugerville DPS. Ms. Sharan and Nekebra were both polite…read moreand helpful. MS. LESLIE is an ANGEL. During my perhaps 45 minute visit MS. LESLIE was very sweet and assisting several customers. I hope the Management appreciates the excellent staff there. Especially MS. LESLIE.

The staff is very friendly. This is a great location. I would highly recommend this location.read more

Got there at 4.16, the closed at 4.30. Doors locked and an employee told me wrong building for tag…read moreregistration. Got inside correct building when given correct information just to be told " we are closed. "

Well I got to the office about 11:30 this morning, finished up and out the door by 12:45. Not a bad…read morewaiting considering the place was full and also people have their places held as they text you when you number is up. You can book an appointment on line so your wait may not be that long. When you get there you log into and make a selection of either sitting there or requesting a text when it is your turn. I opted for the text message but still sat in the waiting room. There are about 15 chairs and they are always full. You can wait out side on the picnic table. Mine probable took longer being I was a New Resident and changing over a lot of items. They have one window dedicated to dealers so they can come in and be out sooner. Most people I saw were doing renewals and some other issues. Debra helped me out in getting both of my vehicles registered and my Disabled Veteran's plates. She was very professional and courteous, great conversation as we moved along in the process. She is a true and real asset to this office. All of the other ladies in all of their transaction were very professional in their dealing with the public. I did not see anyone leaving the office angry or frustrated. Keep up the great work you and a true asset to the city and county.

From the phone call to the young lady at the counter, everyone was helpful and pleasant. Long wait…read morebut the employees were kinda and helpful.

This review is about a particular worker at the DMV - Alex Garcia. She was so pleasant and helpful…read moreand took the time to answer any questions we had for our "new resident" registration. I heard her give the same excellent customer service to the previous customer, who was also a new Texas resident. Ms. Garcia turned what was a nerve-wracking situation into a pleasant experience! She made our day! Thank you, Alex!

Excellent customer service. Very friendly and efficient IF…read more IF YOU COME PREPARED. These people who show up, did not read the instruction, did not bring all the papers, bring some half-ass paper, or expect to be helped without all the documents. No. These folks need to go back, get it together and stop giving these wonderful folks grief. Show up like you got it together.

I'm trying to get my Texas drivers license but I've been transferred to three different places and…read morestill haven't spoken with a human being. All I want is to book an appointment and I need to know what I should bring with me to the appointment.

I chose this location because it's close to my workplace and I wanted to squeeze in my driver's…read morelicense renewal during lunch. Honestly, I was expecting the worst after hearing countless horror stories from friends and coworkers. So, I came prepared--booked my appointment online well before my birthday to avoid any delays. It ended up taking me longer to drive there than to complete the renewal itself. I was in and out in five minutes! P.S. DPS no longer accepts walk‑ins, so be sure to book an appointment online or you'll be turned away.

To tell you the truth, I was expecting the worst of customer satisfaction but was shockingly…read moresurprised. My license expires next month and I was desperate to get it renewed ASAP. When I went online to book an appointment, the closest date available was October 10th which was too close to my license expiration date. I learned that one can go into the office around 9:30 a.m. and possibly get a same-day appointment. On September 16, 2025, I arrived at the office at precisely 9:30 a.m., found an available self-service kiosk and secured an appointment for 11 a.m. that same day. The staff was very friendly and were there to assist in anyway.

Coming from the notoriously painful LA DMV experience, this was an absolute breeze!…read more I came in to transfer my driver's license from California to Texas, and the entire process was surprisingly quick and easy. Everyone I dealt with was helpful, informative, and made sure I understood exactly what I needed to do. I was in and out in about 30 minutes, which honestly felt almost unbelievable compared to what I was used to in California. Friendly staff, efficient process, and a much better experience than I expected from a DMV/DPS visit. Definitely 5 stars from me!

After going to the Pflugerville location twice I will tell you this location was amazing! Not that…read moreanyone enjoys coming to these appointments but my wait time was only about 15 minutes. Michelle helped me she was not only amazing and thorough with her job but she is also quickwitted and funny and made the entire process painless. When you go in just make sure you either check in on your phone or check in with the kiosk fill out your paperwork and there's plenty of seating for everyone. Just wait for your number to be called and as long as you have all the documents you need you're out of there.