Very disappointed at the way I was treated I came there for identity thief from Bank of America and…read morebank was aware of it and Simone broke in truck ....bad year slot of crime they were gonna close acct and I just felt like they knew my issues and I got ripped off at ibtown suites asked them get involved to get money back and it's been 150 days with a police report very disappointed it's difficult without debit card. Manager treated me like I was beneath the bank

Frost Bank and in particular Virginia Crosley were fantastic in navigating my firm through the…read morePaycheck Protection Program. This wonderful experience was in stark contrast to my experience with Bank of America. I have been a Bank of America customer for over 20 years. When it came time to tackle the Paycheck Protection Program, I began through Bank of America. To make a long story short, I wasted over 2 weeks with them and was never even told what documents were holding up my process. In stepped Frost Bank and Virginia. Within 2 days, they had all the documents they needed. Virginia personally reviewed everything to make sure it was ready for processing and 1 week later we had approval. I strongly recommend Frost Bank for any small business banking needs. It makes all the difference in the world to have a banker that really gives you service and not one that just talks about giving service.

Shout to Nickie Prelow at the Kemah, TX location who helped me with breaking a bill so I would have…read moresome money for a garage sale I was participating in tomorrow morning. I told her my mother banked with them so she gave me her card and we chatted about accounts and their referral program. Thank

I've been using this Woodforest for just over a year. I've always found the staff to be friendly…read moreand warm. Eric Cruz is always helpful, but they all are and they all seem to enjoy interacting with their customers. I'm recognized by name when I approach and they are always friendly to my children. Over this past year some have even gotten to know me a little bit. This Woodforest location is the definition of personable banking.

I went in to the Silverlake branch yesterday to deposit some rolled coins. The teller named Tina…read morewas SO NICE ! I could tell she loves her job ! Her kind words and great service really made my afternoon a lot better ! Thank you Tina !

This location gets 5 stars for being really helpful. I had an issue with my online account and a…read morerep found the answer really quick. She even walked me through it on her computer step by step so I knew what I did wrong. Great customer service!

We have always used Beacon Federal Credit Union. I like the friendliness of the staff. Always…read moregreeted when I walk in. When purchasing our home, they were very helpful and kind. They have the best rates for extended warranties on vehicles.

Sharon and the entire staff are just as helpful as can be, either on the phone or in person.read more

My experience with the League City branch has been outstanding. Today Breanna helped me to set up…read moresome new Certificates of Deposit after carefully explaining my options. In the past month I have needed some guidance on deposits, and accounts and the staff has always been willing to sit down and explain the options and selections that are available. The only issue at this time is road construction in front of the branch as the city is installing new deep sewer lines, but getting around the traffic to get outstanding service is worth the time.

This bank misleads customers about credit increases. I was told that if I maintained a low…read moreutilization for six months, I would be eligible for an increase. After following their guidelines, I was denied for 'not having enough credit history,' even though I have multiple accounts and years of credit use. They also refused to review my income documents (1099/W-2) to prove my financial stability. Customer service was unhelpful, giving me conflicting information. If you value transparency and professionalism in a bank, I recommend looking elsewhere and this isn't the first time having problems with them. Beware and go somewhere else professionally qualified.

First, let me say I joined Navy Federal Credit Union because I felt that they were more customer…read moreoriented than say, Chase Bank. I purchased a used car from them in 2024 and paid it off. I applied for and was given pre-approval to purchase a used car. The rate was 6.49%. I ended up purchasing a new vehicle. I then called Navy Federal credit Union, and asked to have my interest rate adjusted accordingly. I spoke to three different people three different times and was told there was nothing they could do. I called again this past Friday on April 25, 2025 and spoke with two people. The first person I spoke with was reasonable and transferred my call to a supervisor named Robert the last name provided. I told Robert I was disappointed with Navy Federal Credit Union unwillingness too communicate with me in good faith. I didn't say to him "your people could have said to me if I change the terms of the loan, i.e., the number of months financed why wouldn't they modify the loan?" Robert said he would change the interest rate. Based on my recollection of the conversation, he agreed to change the rate from 6.49% to 3% with a 36 month finance plan. I waited to get the revised loan agreement/promissory note and it arrived on yesterday, Monday, April 28, 2025. Unfortunately, it had the terms of the original loan. I called back to Navy Federal Credit Union and asked to speak with a supervisor again. I spoke again with Robert who may or may not have remembered our conversation from three days prior. He said according to the notes, the interest rate should be 3.9% and not 3%. Since according to them, all calls are recorded I asked for a copy of the recorded conversation. I was told I could get a printed transcript and not the actual recording. Having worked in the Legal field for a long time I know that in depositions people are afforded the opportunity to make revisions to the document. I've expressed my concern that without hearing the tape I was left to the mercy of whomever was transcribing from the recording. And, that the transcription may not be inaccurate representation of what was said. This experience caused me to look back at my previous loan with Navy Federal Credit Union. I discovered their business model is not as beneficial to its customers as one would like to believe! Their model does not allow principal payments! Safe for instance you have a loan and you make a $10,000 payment to reduce the amount owed. That amount of money is spread out as if you were making multiple monthly payments. The monthly payments have interest calculated into them, therefore the consumer is not saving as much as they could. Reducing the principle saves the consumer the most amount of money. I strongly encourage everyone to listen closely to the word choice that banking officials use. These people are highly trained to intentionally mislead customers by redirecting you with words that do not answer specific questions, and lead you down the path that distracts you from your initial interest. From what I've seen most banking institutions employee similar tactics to maximize their profits, leaving the customer, unaware that they could've saved the money! As of this moment, I have not received the revised promissory note with the new terms. GN3

I went in to make a deposit the customer service representative was very friendly and…read moreknowledgeable. I love the extra step of security I'm so happy that I'm currently in the process of moving to a city that have a NFCU bank. I love Navy Federal!!!

I bank at the San Felipe location. I am so happy with them. Always so helpful! Shout out to…read moreAda...always a pleasure.

This is a fantastic small regional bank with a number of locations in the Houston area. The head…read moreof this branch location, Pepper, is wonderful and has a highly trained staff that all provide excellent customer service. The interior features no lines in which you are forced to stand. Instead, there are multiple nice leather couches and chairs with numerous forms of entertainment available such as market news channels playing on the TVs, newspapers (such as the Wall Street Journal) available to read, and a variety of magazines to peruse as well. Furthermore, their current money market rates are much more competitive than any other bank in town that I have seen. There are no ATM fees for any ATM I use as well. I highly recommend you try out this bank and see how much more pleasurable it is banking here compared to any of the big, national banks!

Great experience! Friendly, courteous, patient and knowledgeable staff. Outstanding service. Only…read morenegative is that their location is about a 40 minute drive from Houston. HOWEVER, they have shared credit union locations which means once you sign up, you can use their services at other credit union locations. This credit union serves University of Texas students and alumni, but even if you're not, you just have to pay a small one time fee and you're good.

I was never given a referral code. I've referred several family member, and they've been told they…read more"can't find me in the system." If referrals can't be tracked, what's the point of encouraging customers to make them? This is misleading and disappointing.