Love this bank and the staff. They are always helpful no matter the problem. I had a check stolen…read morefrom my mailbox within seconds of this person trying to cash it they were calling me to see if it was fraud and yes it was they quickly put flags out to all banks and had the guy arrested. Very thankful!!

Best bank in the world. Very knowledgeable and great to work with. You will never find the…read morecustomer service anywhere else. We recommend this bank to everyone. They are number 1!

I can't even close an account!!!! A teller can't do it, you can't do it online and they "have no…read moreappointments available". They charge you monthly for the pleasure of crappy service. Good luck

This branch is terribly slow . I came in Tuesday for mortgage pay off and waited 30 minutes and…read morestill didn't speak to an agent. There was also someone else in front of me . There is usually two people at the front to coach you into using the ATM machine but they were not there either.I have complained all the way to the top and no one cares here . I think they should close the lobby and leave the drive up ATM open.

Bad customer service. We needed an issue fixed and the staff were eager to leave with 30 minutes…read moreleft in the day. We attempted to resolve a replacement of a card issue. Travis was kind enough to let us know that the office closes at 5. He was with a client. He made the mistake of asking us what was more convenient to schedule and appointment or wait but he was with a client and again we close at 5. I'm sure as the chase customer I was in the wrong for going to get this resolved after the the Chase call center informed us that we are locked out and needed to call back in 48 hours. Not a fan of the service or the approach. After scheduling an appointment for tomorrow I couldn't even get Mr Travis again. Anyways left a bad taste. Not a fan and won't be sad when they shut this location down. If the app worked o wouldn't have had to go in there. Now that I went there, I just feel bad for asking for help. Mr Travis may be in the right. With 30 minutes left in the day it was very considerate of him to tell us when the office closed and that he was with a colleague. Never mind the other agent who was at a desk two stalls up.

This place sucks. Jose Saldana is really just the lucky idiot in the lead position. He doesnt have…read moreany kind of customer service skills and he doesn't even try to be helpful. He either needs to get laid or get over his little man syndrome. People who are used to getting bullied don't really need positions of power. He sucks as a manager and seems like a pretty shitty person in general. It doesn't have anything to do with the way i was treated, but Jose's breath smelled like 5 cans of bounce that ass and he should keep gum handy at all times.

Their credit card services are faster than I have ever experiences in 40 years! I saw no weak…read moreareas and they deserve your business for personal or business accounts! 10 of 10 in my review Doc Willis

Very good staff! Very attentive! Took the time to rule out everything possible. Wish I had her…read morestaff as my PCP!

I had to drive extra miles just to use a fully working ATM since Pearland and Pasadena's location…read morehas been out of commission for weeks! When I came here last Sunday to withdraw some funds. The maximum to withdraw from ATM is $800, but this ATM would only allow me to pull out $400. I should be able to access all my money whenever I want. I don't want to have to put on "smiley face" just to access my funds to speak with the tellers. We live in an extrovert world! The ATM should honor to allow me to pull out up to $800, but yet it gave me a limit. I didn't like that very much. I will say that this is the only location in the south proximity that has two ATMs.

Eh. Customer service could use some work. Of all the locations, this is my least favorite. It's a…read moreconvenient location for me so I wish I liked coming here more often but the service leaves a lot to be desired. I was getting cash to give out as a gift and wanted some bills that didn't look like they were put through the ringer. I was told they cannot control what money comes out anymore and that it just comes out automatically. Seems strange but that is tolerable if the customer service was better.

My experience with the League City branch has been outstanding. Today Breanna helped me to set up…read moresome new Certificates of Deposit after carefully explaining my options. In the past month I have needed some guidance on deposits, and accounts and the staff has always been willing to sit down and explain the options and selections that are available. The only issue at this time is road construction in front of the branch as the city is installing new deep sewer lines, but getting around the traffic to get outstanding service is worth the time.

This bank misleads customers about credit increases. I was told that if I maintained a low…read moreutilization for six months, I would be eligible for an increase. After following their guidelines, I was denied for 'not having enough credit history,' even though I have multiple accounts and years of credit use. They also refused to review my income documents (1099/W-2) to prove my financial stability. Customer service was unhelpful, giving me conflicting information. If you value transparency and professionalism in a bank, I recommend looking elsewhere and this isn't the first time having problems with them. Beware and go somewhere else professionally qualified.

Due to an administrative issue they were unable to help us and after 20 minutes we were told sorry…read morewe can't help you, just go to another location. Terrible customer service. Do not waste your time here. " just go to another location "

I wouldn't bank on this being the best place to bank, in fact I know it's not…read more This Bank of America is over in Dickinson right next to Cha Boba, and we needed some cash desperately, so we swung by here. They charge a decent little fee for using the ATM unfortunately. But overall it's a friendly Bank.

I gave a one star for what I feel like is based on importance and an observation, not implying it…read moreis a fact. really have not had any issues with Amoco. But, I relized something when I went into a 3rd location. I ensure that this is not a racrt thing but an observation. At all 3 locations in Texas I have not seen workers there that look like me. Divercity for me is important. I like to at least shop, and bank where i can see workers that I can identify. I will be closing my account. I hope at the very least this wou;ld be read and understood that this is not a race thing but a observatiion that at 3 different locations I did not see one person that was black except a police officer at the location in Clear lake. I do hope that some day if I decided to bank with Amoco I would see some divercity.

I wish there was a location near central or South Houston, but this is the closest one since…read moremoving. However, this location's staff is always courteous, professional and prompt. I always am in and out in less than 10 minutes and if I have to speak with a banker my wait time is short as well. I love banking with AMOCO FCU!

I don't bank with Chase, but my elderly father does. We came to this location so that he could…read morewithdraw some cash from his checking account. As soon as we walked in the door, someone greeted us and asked how she could help. I told her what my father was wanting to do and she told us that we could use the ATM in the middle of the lobby, or visit with a teller -- toward the back. I'm not sure why the teller wasn't at the desk closer to the front, but I do know that those extra steps for my father are a no-go. Either way, we used the ATM. He had a little trouble, but I helped him, and I'm sure that they would've done the same. These folks are friendly and eager to help, and that is a reflection on the branch manager. Excellent location!

I would definitely recommend this bank . This bank has shaded parking.Very friendly staff and fast…read moreservice.

Had to wait in line like 15 mins inside and it was longer for those behind me. The staff is slow…read moreand they are way under staffed too. The parking lot is a nightmare. I suggest finding another Chase location. I won't be back

I find this particular location to be very convenient and the people are very friendly. They always…read moregreet you and make you feel welcome. So far, I would recommend taking A look at this bank and their services.