On July 28, 2025, I brought my vehicle to Humble Tire & Automotive for a routine oil change. I had…read morealso used their services for my previous oil change and returned because of the excellent service I received from two particular technicians. Unfortunately, upon my arrival, those technicians were busy, so a different technician handled the service. Based on his interactions--asking the other techs for guidance--it was clear he was either new or unfamiliar with the specific requirements of my vehicle. The facility allows customers to observe the service right in front of you, and I watched as the new technician drained the oil, lowered the vehicle, and added new oil. He then indicated the service was complete. While I noticed that something about the process felt different from prior visits, I couldn't immediately identify what had been missed. As I paid, I asked the technician I was familiar with whether they also check fluids during the oil change. At that point, the technician who serviced my car admitted he had forgotten and went back to add washer fluid. Two days later, on July 30, I realized what had actually been missed: the oil filter had not been changed, even though this was included in the service I paid for. I immediately called the shop. They insisted the oil filter is always changed, but I assured them this had not been done and offered to return so they could inspect it themselves. When I arrived later that day, the two original technicians--whom I trust--removed the oil filter, confirming it was indeed the old, dirty one from before. I took a photo and sent it to my husband. The original technician falsely claimed that he had changed it. I told him I had watched the entire process and saw otherwise. I emphasized that while I understand mistakes happen, I do not appreciate being lied to. The filter clearly had not been replaced. As I was leaving, my husband called and suggested that we should at least be compensated for the inconvenience--either with a refund or a free oil change. I agreed. Since I was already out of the parking lot, I called the shop. After multiple attempts, someone finally answered--who turned out to be the manager/owner. I explained what had occurred and informed him that we were requesting compensation for the incomplete service and inconvenience. Instead of addressing the issue professionally, he implied I was lying by saying the filter was theirs. I reminded him that I'm a returning customer and they had performed my previous oil change, which their records could confirm as to why the filter was theirs. When I suggested compensation, he responded dismissively and said I was "incorrect," claiming a filter can last through two oil changes. I explained that such a claim was unacceptable. He then made an offensive and generalized statement: "You people always want something for free." I was shocked and offended. At no point did anyone at the shop offer to make things right, outside of changing the filter at my request--I had to advocate for myself entirely. I calmly explained that I wasn't demanding anything unfair--just suggesting reasonable compensation for a service I paid for and did not receive. The owner said I should've asked for a discount instead of something free. I replied that it would have been good customer service for them to initiate that offer, especially given it was their mistake. I went out of my way to return to the shop after being out of town, simply to have them complete a service they should have performed correctly the first time. He continued referring to me as "you people" and eventually offered a mere 10% discount--while still speaking to me in a rude and condescending manner. When I told him I didn't appreciate the way he was speaking to me, he talked over me and finally said, "You people can just go do business elsewhere. We don't need people like you," and then hung up on me. I have never experienced such unprofessional and disrespectful customer service. I remained calm and respectful throughout, but I was treated as though I had done something wrong for simply expecting quality and honesty. I still believe compensation is warranted--not only for the mistake, but for how poorly I was treated. For the record, I have visited this business three times--twice for my vehicle and once for my husband's. Each time, we were paying customers. Our money has always been good. Their service was not. This experience has shown a complete lack of integrity, professionalism, and basic human decency. I will never return to this business, and I will not recommend them to anyone else.

Reasonable priced. Great people. Fast service. Been using them for years. Air up tires, repair…read moretires, state inspection

They are awesome. Took my truck in for oil change and tire rotation. They recommend having the…read morefront brakes done due to the wear and tear on them. I got 65k miles out of the first set. They were polite and on top of what they were doing. Just moved to Dayton in the last couple of months and trying to keep things local and locally owned.

They get an A++++ from best experience my new truck got backed into they fixed it wasn't please…read morewith the results explained to tony that I wasn't happy he was way more than understanding assures me everything would be good and he made it right old fashioned business don't the right way just like back in the day! Everywhere you go you get hustled not here great place to go will use them thi shop again if need be l!

This was the best car fixing experience I've ever had. Tony is so nice and so is Pat. The price was…read moreincredibly reasonable and I felt like I could really trust them. I very highly recommend them.

Great customer service - honest & reliable! Would definitely recommend to anyone needing work or…read moremaintenance on their ATV's

I have to give a 5 star thumbs up to the owner and his crew. They…read moredone a remarkable job on my 2000 grizzly 600 4X4. Got it back running in tip top shape. Bike had been sitting up for at least 5 years . . Bad brakes/ froze up rear end Etc. But thanks to them she's back up and running and stopping as good as new ...... This is the place to go for a great repair, or modification . . . . . . .

We had damage on our Ram Dually from something flipping up and denting it on the freeway in 5 to 6…read moreplaces. Billy took care of everything perfectly. He called our insurance and got everything taken care of quickly. The truck looks like new. If you need collision repairs this is the place!

Wish I could give a review but after making 3 appointments, I never had anyone show up. No phone…read morecall, and no consideration for their customers. I have since found another company at a better price

Jason was on time and paid attention to details on his repairs to my truck. Excellent job and…read morefraction of cost of body shop. I would definitely use Dent Lion again for vehicle body work.

under the new ownership I can say Good wrench auto shop in Crosby TX has really stepped up the…read moreservice. the new owner Mr. Chad genuinely cares about the service provided and the customers experience. I say give Goodwerench a chance and you will be pleased at the changes.

My vehicle was there for over 4 months with very poor communication from shop manager and owner. I…read morewas told several times it was almost ready or it would be ready on a certain day only to hear nothing back on said day. Finally got the truck back only for it to break down not even an hour later. We had to call to get it towed back to the shop. The mechanic admittedly didn't tighten the distributor cap, which lead to the timing being messed up. Also, the fuel line was installed twisted and wouldn't allow gas to flow properly. These things were fixed after 2 weeks of the truck sitting at the shop. We've had the truck back about 2 weeks and now the fuel pump went out. The new fuel pump that they just installed!!!! The manager also admitted to one of his mechanics burning up the first distributor, this was his excuse for it taking so long in the first place. $4,000 later and the truck is not running. I would not recommend this place at all!!

I've driven by here several times but never knew what services they offered. I decided to check it…read moreout and was amazed to learn they not only provide vehicle maintenance but detailing services as well. I spoke with the staff members who were all super nice and provided great customer service! They offer a steam car wash which apparently is more eco-friendly than a standard car wash, it saves water and electricity....Who knew!?!? Stop by if you're in the area for an oil change and a steam car wash! You won't be disappointed, they do great work!! *They also provide transportation to your home while your vehicle is being serviced! Too cool!!

I visited here because they had a Groupon and were close to work. Their main business seems to be…read moresteam cleaning vehicles, but they also do a lot of oil changes. Oil change services are performed in the front bays facing the beltway while cleaning services are performed in the rear bays. I came during a weekday lunch and had no wait. Overall, the whole process took about one hour. Although it was a little strange when they came out after about 30 minutes and said we're about wrapped up with your vehicle, how's our timing? But then, it still took another 30 minutes to finish up everything. Needless to say, still very friendly service from everyone I encountered. Clean restrooms and convenient location.