This place has the rudest nurse's, you would think they would have more thoughtfull personality. There could be more comfort giving to the patients. No care for the person with them supporting them. "The patients" It is clear these nurse's all in the field for money only. No care, no personality, it is just push them through and get them out. It is sad... As if people where not humans. Disabled people should not come here, because you will be treated rudely. Cancer patients should be cared for in a loving way not as a pay check like these nurse's act. read more

This place made me pay upfront for my radiation treatments - what my insurance didn't cover- ok fine. They kept turning in wrong codes to insurance over and over again before finally getting it right only to do the same thing the next day. Sent me several bills, of which my upfront payment already covered. I asked for detailed billing, in person and over the phone several times and all they sent was more bills or a past due notice, no detailed billing. Over 6 months now and they still have not turned in my credit of payment to my insurance company or billed me correctly. I don't know what these billing people are doing, but they sure aren't doing their job! EVERY WEEK for over 5 months I've spent several hours in person or on the phone trying to get them to straighten my records and bills out with no luck. Also need them to correctly turn my credit of payment into my insurance company since I already met me out of pocket but it's not showing it. Would like to add, they seem to have billed my insurance for more treatments than I actually had. Totally fed up with this place and incompetent "financial" billing staff members! read more

Many wonderful nurses and supporting staff. Kind and attentive. Reception staff is amazing as well and they care and are helpful. The reason behind why people are here is usually pretty sad so it's very helpful when you are met with kindness. read more

First I would like to say the receptionist is great. Always positive with a smile. On the other hand. This isn't the first time I have been treated unfairly. The financial advisor will definitely judge you based off looks and color. They refused service unless I pay for 5 visits in advance. Why advance I have no clue. I spoke with others who are also getting iron with higher copay. They have not had my same experience. Lacee called me at 9am screaming as to why she must cancel my visit if I don't pay upfront for all 5 infusions. I also spoke with Shamee and Justin her supervisor. I was pulled into a little office with them both not sure why as I was singled out. Justin just sat at at the end gave me a perky little im sorry about your experience. Once I reachex the infusion section wasn't greeted so I walked to the counter and gave my name. From there it was a pleasant visit. I will be switching locations as I absolutely love my oncologist Dr. Thomas.​ read more

I love being under their care. Dr. Costa and his staff are so incredibly helpful and sincere in their care. The infusion team is wonderful as well; if it was not for Susan, Michelle, Melissa, Anthony and Amberly I don't know how I would have made it through emotionally and mentally. The facility is very neat, clean, well kept and the atmosphere is very pleasant even when you are not feeling good. When I come I don't feel like a patient I feel like family. The ladies in the scheduling department Roxanne and Nancy do all they can to work with your scheduling needs. Especially me I always have something that come up and need to change my appointments. I would definitely recommend them to family and friends needing their type of care. 11/28/16 Today I was a little disappointed with the new girl. I'm all for allowing people to do their job and giving the benefit of the doubt. What I dislike is when you show your not confident in what your doing... she tried to start an IV on me and failed twice. She had to ask Michelle to do the IV because she was not getting it. I didn't know blew veins could hurt so badly.... read more

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Too big of a practice now to respond or assist families and the patient in need. Have left 3 messages and spoke to the office but the new patient scheduler has never called with the 48 hour window they told us they would call in. Going on two weeks now. Just keep leading our family along and therefore the patient is unable to get answers or additional information for her back and spine doctor; which he needs to assist in her pain management. The right hand doesn't know what the left hand is doing in this practice - feel like just a number not a person. read more

I have been a Cancer patient at Texas Oncology Flower Mound for a year. Most of the staff is very helpful from the front desk, to the schedulers, the pharmacy, and the lab techs that draw your blood, and the nurses in the Infusion room. there is ONE nurse in particular that is assigned to my Oncologist. she is RUDE, dismissive, and just plain nasty. When I send MY Oncologist message through their message system she always answers them, mind you that they are NOT sent to her. I want to hear from MY DOCTOR, NOT HER. And she is just not rude to me, she is rude to everyone that works around her, the schedulers, the other the techs that draw my blood. She has "scolded" me for sending my doctor messages about how my treatments are going, the original dose of chemo was way to high and basically fried my body. She just sent me a snarky response about an issue that I had with my Pet scan results that could have been brought to my attention 6 months ago but were not for whatever reason and she was very very snarky once again. Mind you she did not go back to the prior 6 months and read those Pet Scan notes, so now I will be dealing with another, potential Cancer issue in the making. She needs to find another career, she is NOT nurse material and should be no where near patients. I tried to bring this up with my PA that works for my Oncologist and he didn't want to hear anything about it. Ignoring it will not resolve them problem. As a Cancer patient we deserve respect, compassion, and someone needs to listen and do something when there is a complaint about a member of their medical team. GD read more