We have taken a beloved Family member to this hospital several times. We cannot express the…read moregratitude that we have for this team of Doctors, Nurses, Techs, all Assistants, all Staff members; and everyone associated with this hospital. They are incredible and have taken the best care of our family member. We are very thankful for each of them! This is a 5-star medical facility that our family highly recommends. Thank you all again.

The ER staff went above and beyond when our son was brought in with suicidal thoughts .... the care…read moreand compassion shown was moving and while I feel we can do better for mental health issues and you do need better case managers as they did nothing to help us ... THE ER itself was amazing and much gratitude from my family

I went to this urgent care for a sharp pain in my right shoulder. They immediately got me in and on…read moresome pain medicine! Very quick, very easy process! I will definitely be back anytime I need a doctor. Thank you for the amazing service!!!

Would not go here. Went here a week ago for an upper respiratory infection. A week later I'm not…read moreany better. I call up there today to see if they can do anything for me. I'm not looking for anything major maybe a slight discount? Spent $200 on my first visit and I'm not any better a week later. In fact, I feel worse I'm told I can come back in. But it will be a totally new visit. And the fact that I was there a week ago for the same thing will not matter. Find a different place to spend your money.

July 4 th weekend stepped on a dirty nail pretty nasty puncture wound in East Texas so I drove…read moreback to be seen at Complete Care. I'm an old ER RN so I knew the ER would be crazy, but I know a puncture can get really bad quickly, I received excellent care from an extremely experienced Doctor and great staff without the craziness and all day wait time of the ER at the hospital, I even received follow up care! I've used complete care for fractures, asthma etc for family and myself. The care was impeccable as always thanks you! Dr Lepak is amazing !

1 Star -- Completely Failed by the Level of Care…read more I genuinely do not understand where the numerous five-star reviews for this facility are coming from, because my experience was nowhere close to five-star care. I specifically chose this facility in part because their website advertises ultrasound availability. After arriving, however, I learned that an ultrasound technician was not actually there and had to be called in. When someone is choosing where to seek urgent medical care, advertised diagnostic capabilities matter. I came in with significant left-sided pelvic/ovarian pain and a complicated medical history. I was completely honest with the physician about the pain medications I am already prescribed and why I take them. Instead of feeling like that honesty helped my care, I immediately felt judged. His demeanor and facial expression noticeably changed, the examination felt rushed, and he seemed eager to leave the room. The nursing care was equally concerning. They attempted to establish an IV seven times without success. I was stuck seven separate times, and I did not receive so much as an apology. Based on my experience, I had serious concerns about the level of competency and training demonstrated during my care. I was eventually given one Toradol injection. The physician had told me he would address my pain, yet I still had to specifically ask for pain relief. The transvaginal ultrasound was excruciatingly painful. Ironically, the ultrasound technician who had to be called in was one of the only people who actually advocated for me. She could clearly see the amount of pain I was experiencing and advocated for something stronger to help control it. More than 30 minutes later, I still had not heard a word from anyone regarding that request. I wasn't given a call light. I wasn't connected to continuous vital-sign monitoring. I was left alone in a room in significant pain without meaningful communication about what was happening or what the plan for my care was. I was also extremely disturbed by what I witnessed regarding patient privacy. Nursing staff discussed another patient's medical information inside my room and used that patient's first and last name. Regardless of the technical circumstances, patients should not have to hear identifiable information about another patient's care, and it made me seriously question how my own private medical information was being handled. Most frustrating of all, the ultrasound confirmed multiple cysts on my left ovary, exactly where I was experiencing significant pain. I did not come here without a legitimate medical concern. The only two employees I can genuinely compliment are the receptionist and the ultrasound technician. Both were compassionate and professional. The ultrasound technician, in particular, recognized that I was hurting and actually advocated for me. I chose this facility because of its extremely high reviews and because it appeared to offer the diagnostic services I needed. I expected compassionate, competent urgent medical care. Instead, I experienced seven unsuccessful IV attempts, inadequate communication, serious concerns about patient privacy, inadequate pain management, and a diagnostic service advertised as available that required someone to be called in. I came here looking for help. Instead, I am leaving feeling judged, ignored, and defeated. I have absolutely no idea where all of these five-star reviews are coming from, but mine certainly will not be one of them.

A family member of mine visited this facility during 3rd shift (sometime between 2a-3a) this week…read moreand was treated terribly. They went in and was not greeted properly or taken seriously. The male nurse at the check-in desk made him feel as if he didn't belong there because he didn't "look sick." When my family member got to the back, he was given a breathing treatment and was left in the room over 20 minutes after it completed. He also told the healthcare provider that he hadn't eating in over 10 hours and they still proceeded to give him medication that needed to be taken with food. When he got back home, he was vomiting all over the place. When he got his diagnosis, the male nurse (same person who checked him in) was surprised! He shouldn't have judged a book by it's cover. Just because a person doesn't look well does not mean they don't feel well in their body! Again, he was made to feel as if he just wandered in there off the street. We have wonderful insurance (even if we did not, it shouldn't make a difference b/c healthcare providers should treat each person the same). This family member is a college student in his senior year and needed the help and what does he get? Mistreatment and prejudice! I told him to not visit this place again; at least not on the 3rd shift. The people there obviously didn't want to do their jobs! High reviews? How? I'm very concerned for my family member to get care being so far from home while in college. THIS is why I worry because of people like this! Shame on you, "Total" Care.

Had a run in with some anaphylaxis. The staff here for me back super fast and are all knowledgeable…read moreand attentive. Michelle gives shots and IVs so painlessly and quickly I wouldn't have known I got them if she hadn't insured I knew all about my care. The doc is also awesome. Came in to see me in less than 5 minutes and obviously possessed a plethora of medical knowledge. This being a delayed reaction, it isn't an easy case to identify and treat. Very happy I came here.

I had heard wonderful things about Breeze Urgent Cares, and I suggested that a friend go to this…read morelocation when she was having sudden onset shoulder pain. She was very upfront with the reason for her visit at the time of check-in and was charged $180 to be seen. They did NOTHING for her. She was told that they could not (or would not) write an order for a shoulder MRI. They suggested that she go to Direct Orthopedic Care instead. However, there was no refund of her payment. The front desk person should have been upfront that they do not do outside imaging referrals. Instead, they were too busy collecting her $180... Perhaps patient visits like this pay for the fancy lobby cappuccino machine? If you are experiencing any kind of muscular skeletal pain, don't bother wasting your time or money here...

Absolutely awful experience!!! Came in with no one on the…read morewaiting room, was asked if I knew my copay. No I didn't, tried looking but never assumed looking for that would keep my child who might have a broken from being seen. I took a work call while waiting which then I was told further delayed my child from being seen. And at least one other walk in went ahead of us. The gal at the desk was rude and didn't care one bit. Heard her speak on the phone to others and truly had no interest in being a helpful person. Appalled at the experience given we have paid the 206 every other time without incident.

If I could leave a "0" I would. The charges are simply highway robbery. We took our daughter in…read morefor four stitches on her lip and got an exorbitant charge of $8000. And when we went in for a "free follow up visit" since there was still a bump on her lip - of which they said "sorry, there's nothing we can do"and had no recommendation on where to go next we received a bill for $1450. I get medical practices need to make money, but come on.

Wouldn't accept my insurance because I have Medicare. Was told the owners are that way. They…read moreappear to be more into money than patient care. Very rude. Don't waste you time .

The usual person for drawing blood was out, and the substitute apologized profusely after poking me…read moremultiple times when I directed her initially I have small veins. Left with a bruise. The nurse was amazing great bedside manner and very knowledgeable. Labs take forever for doctor to review and front desk staff could work on their hospitality in person they're great over the phone.

Everyone at the clinic is so nice and I have to give them that. The nurses are great…read more I did want to mention that when you go for weight loss shots and if you receive red shots then you are not taking only Semaglutide or tirzepatide you are taking B12 somewhere in the mix. They have no right to make their own Compounds such as mixing B12 with semaglutide. That's truly considered a pharmaceutical scam. I believe if you do tirzepatide at their office, which is the more expensive one your shot should be clear and that would be okay. I was recommended to go here by one of my friends who mentioned that she started on the cheaper shot, which was the Semaglutide and that it didn't work for her but the reason why it didn't work is because it's mixed with B12 and you don't really know how much you really are getting of the actual Semaglutide. I do not recommend going there for that reason.

Excellent care delivered with kindness and compassion. I have been a patient here for at least 5-6…read moreyears. I recommend them all the time.

What a GREAT experience!…read more I turned into the place of business and for one second wondered where I needed to go and BAM, there were signs with arrows! The signs led me completely to the front door. Rode the elevator to the second floor and immediately saw the sign where I needed to go. I had my paperwork ready to go and handed it in and asked how long it would be as I had a conference call at 9 (my appointment was at 0740). They were like NO PROBLEM at all, we will have you in and out in 30 minutes. So then I had a seat in the waiting room which was very cozy and great magazines to keep me busy but before too long, they called me back. She gave me instructions in a very polite way and explained everything that was going to happen and left me to get undressed for my mammogram. They have a locker that you can put your purse and things into while you are having your test ran and a handy wrist band with the lock that you can wear on your wrist. Everything was ready to go and she had a nice touch and made the experience as comfortable as she could while making light conversation. Very pleasant. We were finished before I knew it and I was out of there in less than 30 minutes and made my conference call. I can't say I am looking forward to going to my next mammo next year but I know exactly where I will be going!! For sure!