I work in healthcare at a sister hospital. Due to an…read moreunexpected medical emergency last week I was not able to drive to my home hospital to receive care. I live 3 minutes from Baylor Uptown and decided to go there. I have experienced what it was like to be an ER patient in excruciating pain- twice last week. From my nurses: Janet and Karen, to the ER Director Kisha, my radiology Tech Eric and the two attending Doctors each night: Dr Ali and Dr Barstad... thank you. I had two ovarian cysts with one that had ruptured. The care I received was warm, immediate, and thorough. I felt like family. Because of their expertise I was able to avoid surgery and follow up with my OBGYN and PCP the same week to receive treatment. Coming here was that necessary step. Thank you. I am so impressed with the staff and facility.

I went a couple of months ago for stomach issues. It was slow to get called back and slow for the…read moredoctor to see me. I did not have any tests done, however was charged $250 for the visit (after insurance). I then received a separate $45 bill six months later for physician services. Not a great experience overall and very expensive.

I've been a patient of Jessica Hutton's for several years and have always received excellent care…read morefrom her and the entire staff, along with prompt responses through the app. Even after moving to Austin, I continue to see Jessica via Zoom whenever needed.

They need new management and receptionist. My appointment was quick, but when I tried to call them…read moreabout some paperwork they never answered. I called 5 days in a row at different time but never got in contact with them despite leaving voicemails for them to reach out to me. Come to find out they were trying to charge me for other stuff on top of my appointment deductible. Looks like I'm gonna have to go in person because it seems like everyone in that office is incapable of answer phones. Unprofessional! Update: The providers are great but the management is awful! The people at the front would hang up on people on the phone. And also would silence all the callas coming in. Now I know why my calls never got answered!!! And when I was indeed waiting, again, there was another lady that that came to ask them about her prescriptions. What a surprise they were also ignoring her calls to the point where she also had to come in person. Sad to say I'll be switching providers due to the lack of professionalism from the management and front desk employees.

The best part of my experience, is the respect they have for my time. You will not find a more…read moreefficient, well staffed clinic. All the staff is courteous and professional. You will have all your tests run in house and have a solution before you leave. Highly recommend you choose this location for your health care needs.

I've gone several places for low t over the years and have never been told I have to schedule…read moreanother appointment to get a second test results before they'll do anything to treat it, regardless of the results of the first test. I'm a single father with full custody of two teens and with full time. For the first time in a while a finally took some time to take care of something I need. I won't be back.

For those experiencing your first mammogram, I found watching a tutorial video on the process to be…read morehelpful. I am grateful to have the insurance for annual coverage. There are payment plans available upon request. There is a pre-check in process available in one's online portal, as well. Do not wear lotions or deodorant. Restrooms are located near the lobby and examination rooms. This is my 3rd year for proactive mammogram care. I found it helpful to accompany my visit with my family medical history. Check-in is on the 2nd floor and has its own lobby. This process tends to be warm and friendly. Plenty of tvs playing a cooking show/ paper literature on various related procedures. My second to most recent visit, check in guided me thru check-in paperwork (insurance/current address) and to the additional check-in desk where full info is reviewed/payment made. Once you're all checked in, a staff member will escort you to the back for a separate waiting room. You're given a room to change into a short or full length gown. The rooms are kept cool. You are permitted to keep on skirt/ shorts/ pants/ sneakers, etc. Keep the front of your gown untied- to assist the tech with the procedure. While waiting, I held the gown together for privacy. One visit, a staff member gifted us snacks. That was nice. Keep your items in a locker with a key on a bracelet. I advise keeping convo with on-site tech to a bare minimum. Once it comes time for the mammogram, you want them to have full concentration. The procedure will involve flattening the breasts for a scan. If you have dense breasts, it is common for them to call you back in. My most recent visit, such was the case. Scheduling that follow-up appointment required a three week wait. That follow-up was not covered by my annual and it was hefty expense. Health is wealth / you are worth it! When there's a call back visit, you are escorted to a different room near the ultrasound devices. They make noise. That is typical. This procedure tends to focus on the breast needing further examination. I found speaking with my doctor / related medical assistant helpful in scheduling this follow-up. Covered paid parking is available in the garage at 3900 Junius. There are also metered spots around Baylor. Kindly bare in mind that there may be construction. Hope you've a positive / negative test result experience!

I'll start by saying that the gods of mammography do not smile on me. There's always some sort of…read moreproblem, if not medical, then technical. I get lots of false positives, leading to needle biopsies or excisional biopsies. And if not that, then the wrong doctor's name gets put on my forms, which leads to a several months-long fiasco with the insurance company. So, I never expect a smooth ride. And this year was no different. I tried to call for an appointment, but never got through to anyone, just listened to the endless recording. So I tried to take the recording's suggestion and make an appointment online. I went to the url they offered, but I still had trouble finding it. It is many clicks away under very hard to see links. And when the page does come up, you don't get to see available appointment times, as is common for online appointment systems. Instead, you have to blindly request a day and time, and a second option, and then wait for them to email you a confirmation. Well, I did that, but I never got the confirmation email. So, two days before the appointment, I had to call (ugh. I put it on speaker phone and just kept working at my desk. About twenty minutes later, someone answered my call.) I said I needed to make an appointment. "Oh, did you want to cancel your current appointment?" "I didn't know I had a current appointment." "It's Friday." Yea, that's what I requested. "Maybe the confirmation went to your junk mail folder." It didn't. No surprise, that confirmation email didn't come through until the evening before the appointment. I had also completed the medical history paperwork online, "to save you time at check in." Don't bother. I've never had that work. When I get there, they don't have the paper work and for whatever reason, can't access it. It just disappeared into cyberspace. I've been to both the Junius and the location across from Northpark. They each have advantages and disadvantages. I like the one across from Northpark, and that's where I went this year. The parking is plentiful and free. There are a few parking spots in front of the building, which is located close to the Panera Bread on Park Lane. But those spots are harder to exit from, so I usually opt for the free parking in the garage. It's a covered entrance right into the building, which can be nice if the weather is unpredictable. The building is lovely and the elevator fast and modern. But the mammography office is really drab and dated at this location. It has free wifi, coffee, and water, but the chairs seem cramped, uncomfortable, uninviting. If you need a bathroom, you'll have to use the one out in hallway, outside the mammography office. The best thing about this facility is that everyone is wonderful. Everyone who works there -- receptionist, billing, technician, radiologist -- they are all some of the nicest people I've ever worked with in a medical setting. I really appreciate that. There's nothing pleasant about a mammogram. So having really nice people there certainly helps. As usual, it works best if you wear separates, and no powder, deodorant/antiperspirant. Once you're called, you leave the main waiting area and go to the next waiting area--your changing room. You'll have a private, locked room to change out of your top and into a front-opening cape. You'll wait in that room until the technician is ready. The hallway door to your changing room stays locked, so you can leave your stuff in there. A second door opens to the radiology room, and that door stays open during your X-ray so that your stuff is always within your view. The procedure takes only about 10 minutes, and you may get some stickers put on to mark your moles, scars, skin tags, or other distracting, benign things. When you're done, you step back into your changing room. There is deodorant there to use if you like, and sometimes they give you a small make up gift sample or something like that. Do count on a couple hours, as sometimes the wait gets long in both waiting areas. I gave it three stars because getting the system to get an appointment is completely unacceptable, the bogus paperwork online option just isn't real, and the office is a bit dated and uncomfortable. But the people make all the difference. The people are truly wonderful.

I stopped by a little before 9 am and there was maybe 2 people waiting before me hopped in line…read moreonce they opened I was able to schedule an appointment at 10:20 am came back had a little wait. Once I was seen they confirmed my ear infection was prescribed meds and I paid $10 donation they are all super nice inside and they ask if you need prayers

This place is a god send! Not only was it free with only donations asked but not expected, it was…read morealso quick, friendly, best bedside service ever... I was greeted with so much kindness and felt taken seriously and treated well. When you have no money and you need urgent care, go here. I would go here whether I had money or not and I would donate when I could be cause the service was just so exceptional!

Dr. Popa is excellent. I was diagnosed with hyperactive thyroid, Graves disease, and she has worked…read moreclosely with me, listening to my concerns, and has me headed in a positive direction. Not only does she take the time to explain things in an easy-to-understand way, but you can see that she really cares. One of the best experiences I've had with a doctor.

While Dr Popa is a good doctor, dealing with her office staff is a frustrating experience. I was…read morecontacted to make a check-up appointment and I asked to go ahead and get orders for my lab work to have that done ahead of time so we could review them at my appointment. You get very little face time in any medical office these days, and I wanted to maximize my time and actually discuss my lab results in person for once instead of in a hurried phone call at the end of the PA or nurse's day when she's hustling to get her calls for the day done. I left the request for lab orders on the voice mail for Dr Popa's nurse. When no one called me back after a week, I called again and I was told the lab orders were at the front desk for me to pick up. When I went to pick them up, there was nothing for me. After waiting 20 minutes the office admin hustled me into a back office and told me that it was office policy to only write lab orders at the time of an appointment. I was not allowed to speak with Dr Popa or her PA about my request. So now I have to wait three weeks until the appointment to get the lab orders. Then I've got to make two more appointments- one at Quest to get the labs run and another to review the results since I expect them to show some changes in my health. At some point I'm going to run out of meds before this is over and can get a new scrip written. Letting me get the lab work in advance would have avoided that situation. Update - looking for a new doctor now. I can only see or talk to the PA and she won't listen to me . She's made up her mind about why my thyroid levels are high and refuses to listen to my other symptoms and concerns.

Dr.Saleem is an exceptional doctor that listens and very compassionate …read more I'm so pleased with her

Terrible doctors office with abhorrent service and useless hours. The posted hours are until 5 yet…read morethe doctors leave by 1pm so what's the point? If you have a full time job it's impossible to be seen without taking a whole day off work. Even if you're appointment is scheduled for early in the morning plan to be there all day because theyre late starting appointments do it's impossible to know when you'll be done. Was informed they require you to have appointments every month to stay on your mental health medicine or they'll cut you off. The thing is though they pick and choose when to enforce that policy because I was getting refills without monthly appointment then they decided one day I don't need my meds anymore. Lol They do offer virtual appointments but their technology isn't advanced enough or their WiFi is to weak. You can barely have a conversation and understand the Dr. I will say Dr. Saleem is nice and is a good doctor, however how the practice is run is incredibly unorganized and the policy's are not practical. RUN away before going here if you have a full time job and have regular medications. This Dr office is for people who have all the time to work around their schedule or elderly patients with no set schedule. Thank God open enrollment is back so I can switch insurance and get back to a real Dr office. I've had better care and compassion at a free mental health clinic in the hood. These people are deplorable. For anyone with diagnosed mental illness I beg you to go somewhere that actually sees you as a person and wants to help you and keep you safe. Seek help from those who WANT to help you not just want your money. Ps. At my first and only in person appointment there were dead roaches in the room I was seen in

My child has been to multiple appointments here (radiology, endocrinology & lab) and all of them…read morehave been really good. Patient care is clearly important and I love how advanced/modernized the facility is. I was nervous for the first appointment but being greeted at the door, completing check in at the kiosk (paying my copay) and being told exactly where to go eased my anxiety. The Starbucks here is top tier & on my last visit I noticed they are now accepting mobile orders!

My son has been seen here for about 3 years. His doctor is so nice and personable. She explains…read moreeverything in depth and answers any questions I may have. The office is always so polite. I love how good everybody is with children! I was worried my son would be terrified of doctors for life with his medical history, but once we started here it has been a great experience.