This is the most unprofessional staff I have ever encountered. I came in today for my appointment…read moreon time. I checked in and waited patiently. After seeing one rude nurse, Andrea, I went back to the lobby to wait to see the doctor. After sitting there for almost 40 minutes I realized that patients who arrived after me were being seen. I'm guessing this is because I disagreed with something Andrea wanted me to do. So she took it upon herself to misplace my paperwork to be seen by the doctor.

Really terrific office! When my own retina specialist wouldn't see me after having a car accident,…read morethis office had no issues seeing me. Front desk checked me in quickly and the tech put eye drops in my eyes to dilate them within 5 minutes of sitting down. Then I waited 30 minutes for my eyes to fully dilate and the doctor saw me right away. Some reviewers have complained about the wait time. Well, what some don't realize is that the doctors probably had an emergency and I have been that emergency before. I've been the one that had to have their eye lasered because I had a retina tear. Before you complain, think about why the wait happened. Perhaps you could be the one to need to have your eyes lasered next time and cause the office to be behind.

I have been coming to see Dr. Khetpal for quite a number of years now and before he moved into his…read morelocation on 121 in Allen. I basically suffer from a unique eye disease that Dr. Khetpal helps me to treat. I really haven't had any flair ups in awhile but I still visit with him regularly to monitor my condition. Every time I come in the Front office staff is always very friendly and then the technical staff who help run the tests are familiar with us and always ask how things are going and what we have been doing like vacations. And finally after running the eye tests and dilation I then see Dr. Khetpal and asks if I have had any issues and then we catch up on what we have done. But really pleased to have found him as he is one of the few eye doctors that can help treat my condition.

I brought my 93 year old mother to see Dr Khetpal for the first time at the Allen location. All of…read morethe staff were sweet and caring. Dr Khetpal was very knowledgeable about my mom's condition. He was very kind and pulled his chair up right next to her so she could hear him, as she is hearing impaired. My mother and I were extremely impressed with Dr Khetpal and the entire office. I highly recommend them.

Had eye surgery, was told if I have any problems over the weekend to call their number for the on…read morecall doctor, but there is no on call option. Tried every option, but nope, no on call option. Now I may need to pay for an ER visit. I wouldn't be so upset if they hadn't told me there was an on call option. Also, I was told to come in at 7:30am for surgery, but didn't get in until 11:30, long wait. Description says they treat everyone like family, but I don't think you'd gaslight your family like this, just feels crappy. UPDATE: Their phone system wasn't functioning properly and they fixed it on Monday. My confidence in them has improved to where I think I'm getting good care.

I've never had to wait so long at a drs office . 3 hours just sitting in the waiting room is…read moreridiculous. You need to take less patients if it takes you 2 hours past closing to see them all.

The last thing you want to hear is that you have to be referred to a retina specialist. Few things…read moreare more terrifying! However, if you have CRVO or BRVO (branch retina vein occlusion), this is the place you want to be! When someone tells you that you might have to have shots in your eyes for the rest of your life, you want doctors who really know their stuff! Dr. Mai and Dr. Bolesetti are some of the very best you can hope to find! Whether it's injections or surgery, they will fight hard to find you the correct solution! Plus, this staff is amazing! They will fight with "gatekeeper/ schedulers/ secretaries having a bad day" on your behalf! There's a lot that can go wrong with your eyes... from occlusions to macular degeneration to edema, to tons of diseases! Put your future vision in the right hands! 5 STARS! They couldn't be any better... and when it comes to your eyesight, do NOT trust anyone less than the very best!

Yesterday was an extremely busy day at Alliance, so I had to park at a different building around…read morethe corner. Serious issues with parking here. But I got in a lot of extra steps for my daily count. I arrived a little early for my annual macular degeneration checkup - no change in over 2 years, so I'll keep taking Areds2 vitamins daily. The doctor goes by whatever her assistants inform her of, so if the assistants don't get it right, the doctor doesn't diagnose properly. Today I lightly mentioned a scar (I have had for 35 years) that has changed a shade darker. That was misinterpreted as I have floaters. They even gave me a printed out paper on floaters. So 3 hours of dilation and $250 out of pocket and a diagnosis of something I do not have. At least I got the photos taken so I can compare to my previous and best set. 3 star rating because of the photo quality. The assistants and support employees are very nice.

Update: I had a new eye issue come up. They were able to get me in that afternoon with Dr…read more Warminski. When I arrived it was only 5 minutes passed when they called me in to begin testing. This time they put me in docs exam room right away. Dr. Warminski came in maybe 15 minutes later (which was much better than previous visits)! He was friendly, professional and concerned about my issue. He immediately called in a prescription and I was in and out within 25 minutes this time. Kudos to him and the staff for improving the experience!!

Everything during my visit was outstanding. Doctor was very professional and did a thorough exam…read moreand explained everything to me in detail. Strongly recommend this facility and Doctor.

Picked up some snazzy post care eyewear from Dr Choi! I didn't "want to" have to come in for a 2nd…read moreopinion on my retinal holes/tears/floaters/flashes but hey it's your eyes after all and better safe than sorry. Leaving here feeling really good about and confident in my previous retinal treatment with Dr Rostami. Kudos to him on his good work! However going forward I will be moving on over to this office. Here's why: *friendly efficient staff *very "dialed in" system here (very little waiting) *I was in and out of office in under 1 hour *Dr Choi has excellent bedside manner *Super knowledgeable about all areas effecting the retina and mine specifically *He put my big scary fears at ease *He explained things to me about the "trifecta" or perfect storm as he calls it in regards to my left eye. *This office also has a team of surgeons just like Dr Choi, season experienced and highly knowledgeable. *Dr Choi also discouraged me from Lasik with my left eye - too risky on that left eye. *Told me not to try and correct the floaters too risky Bottom line getting older sucks, being very near sighted sucks but at least I have Retina Specialists and Dr Choi in my corner! Feeling thankful! Should you choose to come here I know you're in great hands!

The Plano Office: The front office staff, MA/Tech, and Dr. Patel were all equally inept and…read moreuncaring. The front office staff were unhappy, unkind, and not receptive. They didn't even open the front window to provide patients with forms until AFTER 10-15 mins after we signed the sign-in sheet. Thankfully, I already filled out the forms online, so I only had to wait an hour. :/ After waiting an hour to be called back, the gal taking images of my eyes on the OCT machine didn't even wait until the light was green. It was mostly blue or red when she snapped a shot. The medical records gal was very unkind as well. She claimed some of my meds were not real meds because they were "just over-the-counter vitamins". When I told her 2 were treatment for severe Vitamin B12 and D deficiencies, she just said, "Oh". Not, "I'm sorry." Just, a callous "Oh". When we got to allergies, she claimed my allergy to a med wasn't a real allergy. So when I told her that that's what the hospital staff told me when I was treated for the allergic reaction to the med, I just got another uncaring "Oh". Dr. Santosh Patel was no better. He decided since I only have blurry vision and difficulty reading and making out details, but don't have light flickers or floaters, then there's no way I have a macular hole. This, BEFORE he even looked at the images of my eyes or reviewed my medical records. Then he belittled my Optometrist saying, "I can't believe he thought you had a hole in your right eye when you obviously have blood leakage". I told him, "I can believe it...because it was my LEFT eye he saw the hole in, not my right." When I asked him why I have bleeding in the retinal part of my right eye, he said it's either due to my diabetes or hypertension. When I told him I have neither. He said, "Oh, then there's no reason for the bleeding since you don't have either, and you're in perfectly good health otherwise." I said, "Really? Because I've had 13 surgeries, 3 in the past year and the most recent was my 3rd heart surgery, which I had a month ago. So do you think the bleeding might be due to any of my other health issues or meds, like Eliquis?" He said, "No, it's nothing to be concerned about. It'll resolve itself." Dr. Santosh Patel told me to return in 6 months to recheck. Not happening. STAY. AWAY. FROM. THIS. OFFICE.

11/28/18 update…read more They seem to have been able to speed up appointments. The longest we have waited to be seen is 20 minutes which is reasonable vs the 2 hrs in the summer. The staff is nice and professional. Only one doctor has been seen but he is attentive and asks good questions as to eye health. Very professional

No problem with the staff or doctor. Just be prepared to spend at least three hours for an office…read morevisit. On the line to reschedule an appointment (at their direction...doctor was to be out of the office) and their office representative stated that a three-hour wait was not unusual. Maybe not unusual for them, but totally unacceptable and asinine. Office manager needs to read these reviews and realize that their system is broken.

I was visiting our daughter from out of state when I acquired a Retinal tear…read more I called & got in right away. I have Parkinson's Disease which at times makes my ability to take a step difficult. The staff went over and beyond to place visual clues on the floor to help me get throughout the office. Their kindness & patience was beyond our expectations. I felt very comfortable and I'd even say my care was exceptional especially being that I'm not familiar with any medical care in the state.

This place is more interested in seeing how many patients they can herd like cattle than in patient…read morecare. My 83 year old mother has macular degeneration and since seeing Dr. Crawford she has had her cornea scratched and has never been able to see the doctor at her appointment time in less than 2 hours. She has low vision and is somewhat fragile yet the nurses do not take the time to help her in and out of her exam chair. If you want personalized and compassionate treatment, this is not the place for you're self or a loved one.

I have been seeing Dr Crawford for over a year & very happy with his knowledge and care of my wet…read moremacular degeneration. Yes, they do overbook their appointments, but a great doctor is worth waiting for. I am very close to 80 and do not want to drive to the metroplex; so my choices are limited. Dr Crawford has a wonderful personality & he is a GO GO GO doctor. If you want him to explain further his diagnosis, then catch him as he runs into your room the second time.

Always receive great service. Easy check in the day before your appointment. They're very good at…read moreanswering all my questions if I can remember or recall all my questions.

Doctor Ford is the greatest. Both my mom and I have been to him for cataract surgery and I'll never…read moreuse anyone else. I just makes the whole process look so easy and the staff was always willing to help anyway they could. The care and quality they put into their office is just insane.