So I ordered delivery and I guess I expected more for the price. I ordered a loaded baked potato and the potato was hard and I had to put the toppings on myself. If I would've known that was the case, I wouldn't have ordered it loaded as I have that stuff at home. I called to complain and they gave me an excuse which didn't make sense. They said they keep the cold ingredients apart? The cheese, butter and bacon are warm ingredients! The steak was a NY strip and was a little overdone and lukewarm at best. It hard a large artery in it and was a poor cut of meat. The order also took 1.5 hours and I had ordered online at 4:30pm and it said it took one hour to delivery. This seemed slow for an off peak time. On the plus side, the roll was good and the salad was fresh. I don't think I will be repeat business. read more

Food was tough couldn't even eat it. Baked potato wasn't fully cooked. And just had no taste. Waisted 60$ for nothing.

There is nothing more frustrating than not getting what you paid for. I just ordered delivery and my "bacon" cheeseburger has no bacon on it, my bag came with zero condiments, and the box was leaking. I'll never order from this place again. read more

Great idea but to bad the steaks are low quality. My steak was half gristle, manager said he would credit back on card, but never did. Another lesson learned, never again. I call this place "Texas Gristle Express". read more

Yea sounds great but takes over two hours to get you a steak. I told them i would do something different but i still have a charge on my account for the dinner. I have tried to call them but just keep getting the run-around. Awesome place. Crooks read more

This place is the best of both worlds... Delivery and good food! It is always hot and they always get my order right!

Always Traveling, I hit these every time I land in Midland, Odessa, Lubbock, or Amarillo. Consistent quality cooked to perfection Steaks. Potatoes are usually under cooked and hard, but the Shrooms are fantastic floating on the meat. Don't forget the Texas Sweet Tea. read more

We would probably have enjoyed this dinner of two ribeyes much more if they had arrived in less than 1:42. The online order claimed the delivery would arrive in 60 minutes. We called a few minutes past the hour mark and were told that the order was "out for delivery" now. Twenty minutes later a nice lady answered the telephone and apologized that the website had said 60 minutes, their orders were really taking 1 1/2-2 hours because they only had 2 delivery drivers. She told me that our order really was out for delivery now. She said he only had three orders to deliver and one had already been dropped off..... read more

I ordered the Sirloin steak medium rare, baked potato, broccoli. The steak was tough, so full of gristle, I couldn't cut it much less eat it. Broccoli and baked potato were properly prepared and edible. Delivery service was good. Considering that one would think that their expertise is in preparing delicious steaks, this experience was a dismal failure. read more

My family has been a customer of Steak Express for many years. A few times they have forgotten a cookie or some small thing, but overall it has been good food and good service. Today was NOT! I always call our order in.We waited at the drive thru for 15 minutes behind the same vehicle. Hubby finally CALLED in to ask if the drive thru window was working. After 5 more minutes I went in and there was my order...sitting there . I pointed at it to THREE different people and said "There is my order." They said, "We will be right with you." Why didn't they ask the other vehicle to pull up so we could get ours? Why didn't they walk our order out? They knew we were there. We got home with cold potatoes and a sirloin that had hardened. If customers are that unimportant to them, we can go elsewhere. The manager might want to tell employees that they can tell a vehicle to pull up when they wait to order at the window. That's what they do in every other drive thru in town. read more

This place is horrible we've eaten here so many time my husband and I. I would place the same order Everytime and just about Everytime my steak is wrong .I ask for well done and I get medium rare and not to mention the hired help is so rude and disrespectful.i think it will a long time before we eat here again. read more

Wow, my family and I love this one. They have a good deal for four people special...it's finger licking good. Great burgers joint for sure. read more

I was a weekly customer for a while and then a couple months ago we ordered and my stesk was raw so they sent another it took 2 1/2 hrs to finally eat they were very rude about the whole thing. A couple months later we order again and its raw not rare it was raw so the manager britany said I could have a free meal next time I come in. So today I call for the free one and they say I already goy it! Really I think I would remember that! They were very rude this time as well and refused to let me even talk to britany but says she don't remember it. The food is bad the service is worse I don't recommend ever eating there. If they screw up your order they don't care or plan on making it right for you because of THEIR mistake. read more

The only reason I rated this one star is that there are no zeros. I have periodically used Steak Express ever since they located in Midland and now vow to NEVER order from these jerks again, even though I love their yeast rolls. CONSISTANTLLY they send out steaks that are tough, rarely cooked the way you order it (medium rare will be so over well done that it's the consistency of shoe leather... and tastes much the same but with just a ton of salt and seasoning on it). The majority of the time if you call to get your order corrected or credit, you are not only rudely dealt with but often hung up on! If you ask for a manager, you don't get the manager. If you do get a manager, the person will not give you their name. They will not give out the owners name and refuse to give any kind of corporate or higher up contact info. Last night I finally discovered through internet research that Kyle Walker, currently in Abilene, is the founder of Steak Express. I called the number listed, which turned out to be the Abilene Steak Express. They had no problem giving me contact information for Mr. Walker.. an email address: kyle@steakexpress.com . To make matters worse after the Midland Steak Express "manager" was obnoxious, rude, and unwilling to do anything about my order, including send out the food that was paid for but not included in the delivery, and after hanging up on me, the jerk started directing OTHER ORDER COMPLAINT phone calls to my cell phone! Yes, I started getting complaint calls from people, who when I answered my phone would launch into: " my order isn't right, it was such and such, and you hung up on me!".... Yes, not only were the complaints exactly the same as mine and not dealt with in the same exact non-professional manner, but. incredulously the man started giving out MY personal phone number as the number to call for the complaints from other customers. I can't tell you how livid I am. And Kyle Walker has heard from me. I hope you will contact him over your complaints too, and start boycotting this business that does NOT deserve our business! read more

WOW! I didn't even get through ordering and I had enough already! RUDE! I don't know how the food is because I gave up and ordered Bobs Better Burger, better service, good food and speedy! They are located at Thomason and Wall street. Have a nice day, don't try order Steak Express! read more

Rude employees. Had a problem with my online order being sent to the wrong store. When I called to get it corrected, they didn't. When I called back a different person told me they were the manager, and to wait 4 days to be credited back for their mistake. When I called back after a week-since no credit was given- a completely different person said they were the manager. Claimed to know nothing. Told to wait another several days. Lesson learned: Don't order from these folks! read more

Ordered 2 burgers (45 min delivery time was quoted)called store 1 hour later said they were on their way. Called 30 mins later said they were on their way. Had them call driver. Driver said they were 10 mins out. From Illinois to where I live is only a 30 min drive tops. Got my food after my hubby had to leave. It was ice cold. Need to be realistic of time frame for orders. I wouldn't have ordered if it was going to take over 1 1/2 hours. read more

Will not be ordering here anymore! My sister in law who is 8 weeks pregnant ordered a sirloin and there were maggots all in the steak. When telling the manager about it she got hateful towards Me, tried to tell me I was wrong, and hung up on me she will not refund the money because my sister in law ate some of the steak without realizing there were maggots on it. It is disgusting! I will be reporting them to the health department. My sister in law went up there to show them the maggots they cussed at her. The manager told her she didn't care that my sister in law was pregnant or not she will f*ck her up. read more

Placed an order online, once completed the confirmation stated the estimated time would be 90 mins so my boyfriend called in to find out how long the wait would be if we picked the order up. The gentle men said on the phone it would be about 45 mins. My boyfriend told him he would ask me and then call back of we wanted to change it. (Which we did not) After about an hour and 40 mins my boyfriend called in to find out how much longer it would be. When the lady picked up the phone she already had an attitude , I'm guessing because they were closed and still had orders to deliver. At 1st she couldn't find my order then asked for the last 4 of my card and was able to find it that way. She then stated that we had placed the order to be picked up. I can understand the confusion but explained my bf just called to ask but not change the order. She told me "well I'm not the one who was on the phone" after she said that I asked her to just cancel the order and she immediately said "it will take 3 to 5 business days to be returned to your card" .I said "that's fine" and then she hung up on me. So I called back to the store and asked her if I could speak to the manager, which she then stated she was the manager, so I asked for her boss. I told her that she didnt not have to be rude and hang up on me , especially if shes a manager. I requested to speak to her boss which she stated would be in tomorrow and then called me an ASSHOLE before hanging up.. it seems impossible to find a number to call besides the store number so I will just leave this review... I'm not even upset about the mix up with the pickup but more about the fact that when try to call and get it fixed or just cancel my order that I get treated with an attitude and cussed at. Very unprofessional read more

This place is horrible! Was recommended by the hotel front desk for great food that delivers. There is no possible way anyone should ever recommend this so called establishment. My son ordered the Philly Cheese Steak. The bread was soggy and the meat was hard and dry. I ordered the grilled salmon that must have been sitting out under the heat lamp for quite some time before being delivered as it was hard all the way through. The baked potato was burnt on the outside, hard as a rock, and dry like everything else that was delivered. The only thing that was good about this place was the sweet tea. read more

They do seem to have some difficulty cooking your steak to order, but we have had good experiences, overall. We have ordered grilled chicken and steak dinners and have been pleased most of the time. Where else can you get a steak delivered to your door?! read more

I LOVE STEAK EXPRESS!!! I eat here every day for lunch!!! I have absolutly nothing bad to say. The steaks are so tender and juicy. I even get mine cooked well done. LOVE LOVE LOVE this place read more

Horrible service they forgot a lot of items off my order and when I called they were nasty. Never eating there again.

If your customer asks for no bun because they have a disease that prevents them from eating wheat, you shouldn't make fun of them or give them a hard time about it. Just be courteous and take their order. read more

Everything is great customer service is awesome and easy to order no matter where I'm at plus delivery was fast and everything I ordered was fresh and hot read more

Sadly, tonight was our last time ordering from Steak Express. I placed our order online at 6:15pm. After almost 1.5 hours of waiting for our food to arrive, I called to check on our order. The employee who answered was courteous but only offered that they were slammed and the internet order wait time inaccuracy as an explanation. She said the driver had already been out for 24 minutes with our order and should expect it within another 20 minutes. I asked if our food would still be warm and she said the "special bags" they carry would ensure that our burgers would indeed be warm. Not only was our meal not warm, we didn't receive an item we ordered, the bag with the burger condiments was soggy from leaky vegetable juice and it took over 2 hours to finally arrive at our door. I have delivered food in this same, understaffed town and understand the struggle. However, communication can go a long way. A phone call/text/email to let us know they were behind would have made all the difference. I don't give negative reviews, really, check my google history - but because this is the second time this has happened at the same store, I felt it would be beneficial for the owner to hear what the level of service is like in their restaurant. read more