There's nothing not to like about this practice. Everyone is kind, courteous and I've never had to…read morewait at appts. Nurse Practitioner, Julie Zuniga, is positively wonderful. I feel very grateful for being able to receive excellent primary care here.

The nurse practitioner Julie and the physician are extremely capable but their customer service…read moreservice person is extremely rude, impersonal and terse. So that's why the little above average rating. Otherwise its gets a 5 star rating in my book. So I get put on hold to ignore me and when she gets back to me doesn't remember who I am. I don't know if its personal or not liking the job. I think it's a combination of both. You get high quality care here, but if you don't mind impersonal treatment and rude and unfriendly people (person) at the front desk Then this is the place for you!! Good luck!

I come here for internal medicine and Dr. Nutis is my GP. She works well with Dialysis patients and…read morethat's actually how I got referred years ago. The office staff is always nice and professional. If you need a refill you just call and it's ordered within minutes. Dr Nutis is a no nonsense, take no prisoners straight forward, tell it like it is Doctor. I appreciate that and I am always forthcoming with her about my health when I visits. She is kind but firm. Her nurse practitioners are similar in the like of her lead, when seeing patients, or at least with me. The place is always clean, and comfortable- plenty of AC or Heat depending on the season. And yes you may wait in a room for an hour before seeing the doctor but that's typical any where here. I chalk it up to time spent with patients listening to them, talking to them. I know that's what happens on my visits. I rarely seem "RUSHED" to hurry up the visit so the DR. Or NP can get to another patient. They want to know everything I'm saying so they can get the treatment right. That is sometimes a rarity at clinics and dr's offices in this town, no being rushed thru like cattle. I have regular appointments always scheduled. Call in and see if they are taking patients.... It's a good practice.

Dr.Nutis and all her staff are very kind and patient. I had a very pleasant visit, all my questions…read morewere answered and the quality of care was outstanding!

Dr. William Harper. After being physically assaulted, this doctor did not recognize my facial…read moreinjury Nor did he address the steroid withdrawal I was going through his diagnosis was based on the fact that I had a glass of wine. The one prescription heat prescribed to me is the one medication I am allergic to which was noted. His arrogance and lack of compassion was something I've never experienced before. His ego denied me the proper care that I needed.

i'm from Las Vegas Nevada was in Las Palmas emergency twice within two weeks. I was trying to get…read moresomething for mania. I saw a wonderful doctor. Wanted to put it out there. If you have my situation her name is Jessica Eta HERRERA other number is 915-242-2911 second doctor I saw was Emma Naza and is Nancy ZA awful awful awful my husband an attorney who doctors and hospitals hates doctors in Las Vegas Nevada. She treated me like a criminal wanted me to take off my glasses asked me what day it was, etc. etc. I don't drink. I don't smoke. I don't do drugs when something for mania she proceeded to look up my husband and knew the information I was telling I was correct. I don't know where she got her medical degree but on my book she really sucks. It's like the F do you question me when I'm trying to get medical attention for my mania after my husband tried to kill me treated me like a criminal within the first minute. I was there putting the word out there. I'm not taking it down and I'm gonna make sure the people get medical attention in El Paso, Texas and not doctors treat patients that need help like criminals. I'm not a criminal. I'm successful. I'm 63 years old. My name is Angelica Hernandez Las Vegas, Nevada, putting it out there and I hope it stays on there for a while. She deserves a bad review so look up the reviews there I'm putting one out there treat you like a Criminal Goes Rd., El Paso, TX

Dr. Benjamin Gonzalez and his staff are outstanding!…read more It is absolutely necessary to take care of your health needs, and to stay on top of yearly checkups, and when you're not feeling well. They do take walk-ins, but appointments are recommended. Ms. Jessica Hinson is one of Dr. Gonzalez's PA's, and she is amazing! She listens, and takes her time. I never feel that she is in a hurry to get to the next patient. When blood work is needed, it is convenient because they have a lab on the premises, you don't have to arrange to have it done elsewhere. They also can do EKG's if necessary. My entire family has all their health-care needs taken care of at Family Medical Associates!

I have been a patient of Family Medicine for more than 32 years. During that time, I received…read moreoutstanding care from Dr. Gonzalez Sr. and Dr. Rojero. They knew their patients, listened to concerns, and provided prompt, efficient service both in person and over the phone. Unfortunately, the level of care and service I have experienced recently has declined significantly. On multiple occasions, I have spent 15-20 minutes on hold after being told, "I will be right with you," only to continue waiting with no resolution. For a patient who is ill and seeking medical assistance, this is both frustrating and unacceptable. More concerning is the quality of care I received during my most recent illness. I was seen by a nurse practitioner who was unfamiliar with my medical history and appeared to dismiss my concerns when I failed to improve after taking a Z-Pak and benzonatate. Throughout the years, I have repeatedly explained that benzonatate has never been effective for me. I am asthmatic and have a history of developing bronchitis and pneumonia, making respiratory illnesses particularly serious. Eight days after my appointment, my condition had worsened considerably. My lungs became so congested that I struggled to breathe despite using my nebulizer. My coughing fits intensified, causing headaches, shortness of breath, and significant discomfort. That day, I called the office three separate times seeking assistance and possibly stronger medication. Each call involved the same lengthy hold times, only to be told that someone would see whether the nurse practitioner would respond. No meaningful assistance was provided. Out of frustration, I submitted refill requests through Walgreens for my cough syrup and the Z-Pak. The following day, I called again and was informed that the nurse practitioner recommended an over-the-counter cough medication. Frankly, I found that response unbelievable. If the prescribed treatment had already failed, and I had been seen only days earlier with worsening symptoms, recommending an over-the-counter medication seemed dismissive and completely disconnected from my condition. Not surprisingly, the refill requests submitted through Walgreens were denied. At this point, I feel as though I do not matter, not even as a patient number. I should not have to repeatedly chase medical attention when I am clearly ill and struggling to breathe. Whether the practice is overwhelmed with patients or facing other challenges, the treatment and service I have received are unacceptable. I pay for medical care and expect a reasonable level of responsiveness and attention. Even if the services were provided free of charge, patients deserve to be treated with dignity, concern, and professionalism. The care I have received during this illness has fallen far short of that standard. I hope this feedback is taken seriously and used to improve both patient service and patient care moving forward. Hilda

The whole staff here is great! I have had to come here a few times with my sick kiddo, the care…read morehere has always been wonderful. They are fast and efficient! I would recommend this clinic 100%

I've been coming here since I was a kid, and now that I have my own family, I bring them here too!…read more(Just because it's cheaper at other places doesn't mean it's better.) I've had some frustrating experiences with urgent care centers that don't seem to care about your well-being beyond the money you pay them at the front desk as well as attitude from the front desk... I had issues with the pharmacy today, and they called them THREE times just to make sure everything was sent over correctly. Ultimately, it was on the pharmacy's end, but as soon as I mentioned my issues, they took immediate action. Front desk is always courteous in person and otp. I would HIGHLY recommend!

Dr. John Short is an Amazing Doctor! He is extremely knowledgeable, kind and attentive.read more

Terrible! Listed to close at 9, walked in 7:45, doors unlocked, walking in with my sons EVIDENT…read morebloddy head only to hear, "we took our last patient" with a stupid smirk while walking away

These Urgent Care facilities are great and springing up all over. But this is my favorite and…read morealways the first one I go to. I never have much of a wait here and the folks are terrific.

Brought my dad by here years ago and they provided top notch service to take care of his health…read more Wasn't feeling great myself the other day and had a very similar experience with top service and treatment.

I'm a cancer patient. first they looked at the wrong patient record and tried to schedule me for a…read moreMRI with contrast Instead of a mammogram and ultra sound. Next I was not contacted to advise on my out of pocket cost after multiple request, theni was over charged. Next I was told neither my diagnosis or order warrants me getting a bone density scan ( I'm on medication that causes oesteoperosis). Good that I have other imaging center options.

This one star is for phone system of The Hospitals of Providence. It took me 11 calls, that's no…read moreexaggeration, and three different phone numbers, to try and confirm that I was pre-registered for an upcoming procedure. I pre-registered yesterday per an email I received and got the "thanks you've successully pre-registered" email. Today I received another email asking me to pre-register so I called the hospital to confirm that I had, in fact, successfully completed the registration yesterday. Let me tell you, what a freaking nightmare this has been. I kept going around in circles pressing 2, as directed for my needs, and sometimes the call just rang off the hook and then simply hung up so I had to start all over. When I finally reached a human, I determined that these calls are outsourced. The line was very choppy, full of static, and the human I finally reached, who was difficult to understand, transferred me to the first number I couldn't reach to begin with, which no one every answered! Arg!