Quality/Quantity - One of our favorite shoe brands…read more Got our usual MOAB's, of course this style is NEVER part of the sales... Atmosphere - Consistent. Prices seem a little higher here than in CA but it has probably been a year since my last Merrell pair, so I am probably outdating myself. Service - Excellent. Also 20% off for first responders, see picture. Price - $145, see picture. Owner Comment - Congrats on your success since 1981. 1987 - Bought by Karhu. 1997 - Sold to Wolverine World Wide.

Terrible Customer Service! I bought my husband a pair of Birkenstock sandals for $130 less than…read more2-weeks ago. The size we got was too big so we exchanged them 4-days later with now issues. He wore the new pair around the house and on one walk around the block and unfortunately got a blister on the top of one of toes. even with adjusting the buckles, he wasn't able to get a comfortable fit on the shoes. We tried to return them a few days later but were told by the owner that because they were worn outside he wouldn't be able to resell them and couldn't return them. He refused to provide an in-store credit saying it would be the same as giving us money back and how would that be fair to his business. His solution was for my husband to wear socks with the sandals. He has no return or refund policy posted at the counter or on his receipts so customers are aware that he won't take product back. Now I know how he can afford to open another business in Newberg. I was intentional about shopping here because I had been helped in a purchase of a pair of Birkenstocks only a few weeks prior to this purchase and loved my experience and the shoes I got. I am all about supporting local businesses but will not be shopping here again or encouraging anyone else to do so either.

went here for years to support local company, tried to get my mom some shoes. I got the wrong size…read moreand she tried them outside so the bottoms had dust on the birk/crocs. when I came back to get the correct size the worker was incredibly unhelpful and called the manager who had the same desire to help or work with me. horrible customer service from owner to employee. I understand policy exist for a reason I was more disappointed in the lack of service around the issue and the lack of effort in finding a solution for both parties.

The service is good but the price is are good. But the…read moreShoes are good and the selection is good

Just a heads up, if you actually drop something in the store, they will make you pay for it, I…read moreunfortunately accidentally dropped a can of shoe spray protection, and broke it. I dropped it, I broke it, they asked me to pay for it, and I did. Just stating fact, no opinion.

Just not worth it. Unless you are prepared to elbow people, be shoved and smell people's hot breath…read moreon you just don't go. The staff does nothing to make sure the customers are not blocking isles completely or anything. I tried every isle to get to the back wall to see shoes and every single isle was blocked by wheelchairs, massive baby strollers and people who used their big bodies to block the walkways. Walked in, attempted to look at shoes and walked right back out. I would rather spend double the price to not deal with stores like this. People who shop at this location are next level gross.

The sales are good but confusing. The staff are young but helpful. A must and have to hit each trip…read morethere.

I'm not sure what's happened to Clark's. These used to be the only shoes I'd wear for work…read more Unfortunately the shoes I've purchased recently didn't last and quality just wasn't there. The less said about the customer service the better and they don't stand behind their products no matter how unsatisfactory it is. It's unfortunate but there are plenty of superior brands and stores at this price point for consumers.

The staff is friendly but we had really bad experience working with store manager Gary. We were…read moretrying to apply in-store 15% off email coupon after purchase but he wont allow. Which other stores will easily give out as long as one singed up email. Some stores like levis, tommy even gave out while we sign up after the purchase. I went further trying to return and re-buy with the coupon but he insisted not doing that and trying to make new rules to prevent me from saving more. It's actually only $20ish difference and I was quite surprise that a store manager would like to save that money and choose to offer horrible customer impression instead. Anyways, from my experience, I would rather go clarks somewhere else to enjoy better customer service.

Came in yesterday looking for back to school shoes for my 15 year old. When we walked in a female…read moreassociate told us the sale they are having is if you spend $75 or more you get $10 off. Cool! A male associate comes up and helps and tells us about the same sale. We find a pair of shoes for $110. When the male associate rings us up and tells me the total I asked about the discount. He looks at me baffled going oh you wanted a discount? I was like well the one you and the other girl told me about when we walked in? Supervisor or manager no clue who she was then came up and told me I would need to sign up for the coupon so they asked for my email address and such. But what the heck? Why not just tell me about the email as I'm spending over 30 minutes in your store waiting for my child to pick out shoes? Why are you surprised I asked for the discount 2 sales associates told me about? In my older age I am finding the discounts at an outlet mall are simply just not worth the people you have to deal with. With online shopping being so much cheaper I question how much longer outlets will be in business

Waste of time they shouldn't be in business Mark their shoes on sale to get you to the register and…read morethen they all pretend like they don't know what happened and the pricing is wrong first and last time there