The man that works here is incredibly rude. They have been our regular dry cleaners for the past year, but after this morning's experience I'm done. There are too many other choices in this large metropolitan area for any service industry to be this rude and make a customer feel like they are imposing on them. read more

If you take your clothing seriously and expect quality care, good service with a customer focus -- this place isn't it. Go somewhere else! First impressions are everything. After recently moving to the area and looking for a great dry cleaner, I found this place. It had some good ratings and is just a few miles from my home. I finally retrieved all my winter coats out of storage and took my favorite black cashmere/wool blend maxi coat that I've had for 20 years to be cleaned and to test out the service. I walked into The Dry Cleaner and was slightly surprised how dirty and raggedy looking the receiving area was. However, I didn't let it bother me too much. My coat has a self-belt, waist pockets and neck chain. I hung the belt on the neck chain (as I always do to store or when I take to be cleaned). The tech took my order and I requested that the coat be deodorized and cleaned. She set me up in the system and gave me a ticket. She told me my coat would be ready the next day. I picked it up 2 days later. It looked okay under the plastic and initially, all I could smell was the cleaning solution. I got home and got ready to put my coat in the closet. I noticed that the coat still had a slight mildew smell and my belt was missing. I checked the pockets, sleeves and the neck. No belt. The coat also had a lot of lint all over and pilling at the neck and sleeves. I wasn't impressed with the how the coat was cleaned. I called the shop and let them know the belt was missing and still had a smell. Keep in mind; this was 15-20 minutes after I left the shop on a Friday evening. She asked what the belt looked like (black cashmere/wool, no buckle) and told me I needed to come back the next day so they could see the coat. I was unable to get to the shop on Saturday because I attended a memorial service. They are closed on Sundays (stick with me on why this matters). I went back to the shop after work on Monday evening. When the tech waited on me, I told her I was the one who called about my coat on Friday and I wanted to retrieve my belt and have the coat deodorized. She got on the phone; called someone and spoke to them for 5 minutes. After she hung up and took a deep breath, she (basically) told me since I waited more than 24 hours to bring the coat back and that there was no note on the ticket indicating a belt, they couldn't do anything for me other than look around for it. 1. They work with garments every day, when a customer tells you a 'black wool/cashmere belt' is missing from a coat they entrusted to you to care for, why do you need to see the coat to begin looking for it? Are they assuming I lied about the belt? Why would I lie about the belt? 2. As a customer, I don't know your internal policies. There is no placard or sign (visible to me) saying you have to indicate a belt on the ticket when you check in. I gave them my coat with the belt attached to the neck chain, like I've always done at the dry cleaners and told them what I wanted done. If they asked me, I would've told them there was a belt. But, it wasn't on my mind and they didn't ask. As new client, I am not aware of the company's intake process and policies. 3. Since I called within 30 minutes of retrieving my coat, I consider that well within the "24 hour" policy of notifying of any issues. I was unable to go back to the dry cleaners the next day and got back there when I got off work on Monday. The next business day (for me). Anytime the response is about policy and not customer satisfaction or resolution, you know you are not in the right place. I essentially paid $15+ to have my beloved coat half-cleaned and for them to lose my belt and to be told they couldn't do anything for me but "look around" for it. I am glad I did not bring the rest of my vintage and winter coats (I have a closet full) to be cleaned here and I will tell all my friends and neighbors NEVER to patronize this dry cleaner. They have much to learn about customer service and satisfaction. read more

If I could give this place a no stars I would. This place is ridiculous, they didn't have my shirts ready when I asked for rush cleaning. When I showed up the next day they told me they lost my shirt and were trying to give me another shirt saying they're the same size shirt why don't you take it??? Like really cmon this is not a flea market it's my clothes I pay hard earned money for. I highly un-recommend this place read more

Had a similar experience to Gloria B., but on a series of weekdays: went by to drop my clothes off at, say, 2:00ish and the store was closed, so went to the nearby post office and came back ... they were open. Dropped clothes off. Four days later I come by at 8:05 a.m. -- they supposedly open at 7:00 a.m. -- door was locked. I come back again at 1:15 p.m. And there's a note on the door "Be back in 15 minutes" but no indication of when the note was written. Came back after 20 minutes and still locked. The next day they were open around 4:00 p.m., at last! I finally retrieved my clothes. If you want your clothes held hostage, then go here. If you want polite, efficient, and timely service do NOT go here! read more

I moved to the area in 2017 and naturally, I am use to taking my clothes to the cleaners being retired military from getting my uniforms pressed. I am very disappointed however with TGF Cleaners over this period of time. Now I will admit I wasn't always good at picking up my clothes at the suggested time but because I don't there's no reason to wear my clothes. I remember dropping off some items and going in to pick them up only to get home and find that my Pea Coat wasn't with the rest of the clothes I got back. I was going out of town and wanted to wear the coat and of course when I discovered it/ it was a Sunday night, cleaners closed and I was flying the next morning. Today was the straw that broke the camel's back and I suspect that it happened again. I am done. Folks check your clothes and make sure you have all of your belongings. This cleaners, I believe where they are sending the clothes to get clean personnel/ workers are wearing your clothes cleaning them up and send them back. I will not patronize this cleaners again. read more

They are very friendly and quick. Compare to big dry cleaners this place is very nice. Small company they own few around the area. Prices are little higher than what I use to pay before but they do a great job. Long as they don't shrink or burn my shirts I'm willing to pay more for good dry cleaning. At the end of the day my shirts come out clean and pressed!! read more

Can't get to the door with your laundry because the owner has her big Cadillac parked at the FRONT door. The last time I was there a man in a really big truck had parked crooked, over the line. The only spot to park was to squeeze my vehicle between this giant truck and her Caddy. After going inside, and paying, the owner walked me to the car with my dry cleaning, I think more to watch that I didn't hurt her car, rather than to help me with the laundry. I had to put my dry cleaning in the trunk, because there wasn't enough room to open the car doors to put the hanging shirts in. When I mentioned that the big truck was over the line, the owner about told me off, mentioning that the driver of the truck was a very nice person. Weird experience. read more