I honestly don't ever write bad reviews, but after my experience with Festival Cleaners, I feel like I have to speak up because I've had enough. I first came to Festival Cleaners in June with two dresses--a blue dress and a white dress. At first, everything seemed to be going well. I had a blue dress with a built-in bustier, which I understood might be a little more difficult to alter. I expected that, as professionals, the seamstress would have me try it on and make the necessary adjustments. The white dress only needed a simple alteration in the back where it was loose. Pros: The owner is very nice, understanding, and kind. She was willing to work with me regarding payment, which I genuinely appreciated. Cons: Unfortunately, my experience with some of the seamstresses and other employees was very different. I experienced rude and disrespectful behavior, including being yelled at by one employee and receiving attitude from the seamstress. On August 6, the situation became the final straw. The front desk employee yelled at me and was extremely disrespectful. I understand that language barriers can sometimes create misunderstandings, but kindness and basic customer service should never be affected by a language barrier. I speak five languages myself, so I understand that communication can be challenging--but respect should always remain. My total bill was $295. I was originally told that hemming the white dress would cost $35. I initially paid $50 and, because of the kindness of the owner, I was allowed to make payments toward the remaining balance. However, almost every time I came in to try on the white dress, there was still an issue. It was either too tight or something had not been altered correctly. I repeatedly explained what needed to be changed because, as the customer wearing the dress, I know how the dress feels on my body. I am paying for alterations because I expect the finished product to fit properly and for me to be comfortable and happy with the work. Instead, I began to feel like I was bothering them simply by asking for the dress to be corrected. I also want to clarify something: I am not speaking about race when I say this. I am speaking about body type. Based on my experience, I felt that they were not equipped or willing to properly alter clothing for a curvier woman. The dresses repeatedly did not fit correctly, despite me clearly explaining what needed to be adjusted. And then there was my blue dress. As I mentioned, it has a built-in bustier, and it was a little too tight. That should have been something discussed and properly evaluated during the fitting process. At the end of the day, I am not expecting perfection. I am expecting professionalism, respect, communication, and quality work especially when I am paying nearly $300 for alterations. The owner's kindness was appreciated, but unfortunately, my overall experience with the staff and the quality of the alterations was enough for me to say that I will not be returning to Festival Cleaners. I hope the owner takes this review seriously because customers should never feel disrespected for asking for the service they paid for to be done correctly. read more

Festival Cleaners-Old Bridge - At this point the seamstress, should not be sewing. I do believe it had to be on purpose. - Dry Cleaning Near Me - Woodbridge, Virginia

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Festival Cleaners has been my go-to dry cleaner in Woodbridge for years, and they never disappoint. The same-day service is a lifesaver -- I dropped off my clothes before 11 AM and had them ready by the end of the day exactly as promised. read more

Every time I need anything done for my military uniforms I know I can't count on them! They are reliable, friendly and fast! As a military member I have surprised uniform inspections and sometimes my uniforms are missing chevron's or just need to be press and festival cleaners always gets the job done within days! read more

I started going to this one after Superior Cleaners left. At first I was thrilled but that soon will off. I do not know what they are thinking when they give me back shoes that are obviously still dirty. I had to return two shirts and brought a third. I explained that the team shirts were still dirty and the front desk said that I should get them dry cleaned opposed to laundered. I never heard this before but I said Ok. The two returned shirts look better but still dirty around the cuffs and collars. The new shirt looks like they just pressed the dirty shirt. They get two stars because they've repaired several suits and the repairs are good. However, if you can't properly launder shirts, that's the highest this place deserves. I will be looking for another Cleaners. read more

This cleaner is literally walking distance from my home, so I began using it a few months ago out of convienence. I must say, I am uninpressed. I usually get professional work trousers, shirts, and blouses cleaned. You would think that dry cleaning is dry cleaning, right? But this place proves that not all dry cleaners are created equal. My pants come back pressed, but frequently come back with more dust and "fuzzies" on them than when I dropped them off. On dark pants, this is especially annoying. I should not have to lint-roller all my pants after they come back from the cleaners! A delicate shirt I had cleaned recently came back very pilled. The lady who always seems to be there is usually quite rude. Last time I went in to pick up my stuff, they said that their computers were down and so they may not be able to find my clothes! Now, I understand that stuff happens, especially when we rely so heavily on technology, but what if I needed that stuff for a special occassion?!? Anyway, they eventually found my stuff, which was good. But that little scare is enough to make me question their reliability. It's too bad, I really wanted to love this place since it's so close to home, but I will be taking my business elsewhere from now on. read more

OMG!!! This place sucks I had four shirts clean 3 of which was white one is now light pink. And to top it off I had to go home and iron them because it look like they just threw them in a washing machine and hung them up. I really don't see how they are Still in business. Poor service very disappointing. read more

I absolutely love this place. Good customer services and great work. I've been going here for 6 years now and I should've written a review sooner. They've removed stains, fixed tears, gown alterations, etc.. for me. Recently I ripped one of my favorite jeans in a bad way. Less then a week later they're like brand new thanks to Festival. read more

Festival Cleaners-Old Bridge - Before - Dry Cleaning Near Me - Woodbridge, Virginia

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The Woodbridge HS Mighty Viking Marching Band *LOVES* these guys! Marching Band competitions are hard work, and the kids' uniforms tell the story of the long hours of practice and performance in the autumn heat. At the end of the season, the sleeve cuffs are dark with sweat, and the white part of the coat is looking quite beige. Festival Cleaners at Old Bridge worked their magic and the uniforms are now Gleaming Green and Pristine White, and we are so grateful to the folks at Festival for making our jackets look good as new! Marching Band Uniform Team read more

I've been using this dry cleaners for 22 years...the owner ship change has me searching for a new dry cleaner.. No stars (I had to put one star bc I couldn't leave a review without it) will be given whereas the previous ownership would have received all fives. I don't know what it is exactly but the I have to bring dry cleaning back bc it's not always cleaned the first time and when you go to pick things up...there not ready.. Very sad! The overall customer service is poor and I do not believe their focus is their customers. Hope they can changed things around for people that continue to go there... read more

I started going to this place around 3 months ago and I think I will go back to my old cleaners. They do good alterations but the lady behind this desk has an unpleasant vibe about her.. possibly a little rude as well. One time I walked in and spoke to her and she just nodded her head and didnt say a word. Just held her hand out to receive my credit card after she told me how much it was. I have received clothes with strange shapes ironed into them and black clothes with visible dust bunnies all over em. Dont go there. read more

Brought a jacket in for cleaning. It had a few small spots on the sleeve, but was wearable. Went to pick it up and found that the small spots had grown into large patches making the jacket completely un-wearable. Because the jacket was about 5 years old, they would only compensate me a $30 credit for the damaged and destroyed favorite jacket. Don't bring anything here that you can't live without or has any value because you may be greatly disappointed with whatever you pick up. Avoid this place as there are plenty of nearby options... read more

I've been using this cleaner for about 16 years and I think they are wonderful. They do all my alterations and dry cleaning. I was then weekly for business suits, pants and dress shirts mostly. My shirts are always nicely cleaned and pressed, everything is always ready on time, and I find the staff to be pleasant and efficient. I appreciate their honesty; on a couple of occasions I've left credit cards or ID cards in my pockets and they always hold them for me til the next time I come in. I drive past at least three other cleaners to get to Festivals and plan to continue in the future. read more

Horrible experience, the staff was very rude and refused to accept the coupon which they had sent out to their customers because: "we have accepted too many this month so we can't accept anymore". I again requested that they accept the coupon which they had sent out to their customers - the lady again said NO, we have had too many used this month and we would need to wait until next month to use the coupon. I nicely but firmly informed the lady that they either accept their coupon or I would take my business elsewhere -- she then laughed at me and said to go ahead, they already have plenty of business. I would never recommend this dry cleaner to anyone -- horrible customer service, we will never return. read more

I've been going to this place since 1998 They just got new owners about a year ago. First they shrunk 4 of my shirts out of 8. Owner told me that it was the old owners fault that they messed up. We all know that u can't wash color shirts in hot water. He excuse was maybe u been working out and now ur bigger. Why is it that all the shirts are adult med and only 4 of my color shirts are smaller then it was before. It was innocence for me to drive all the way to end of oldbridge to get my dry cleaning so I went back with 2 shirts. They did a good job and the lady at the desk said long time no see. Where have u been?? I said I've been going to the other cleaners and she said dont worry we will take good care of ur shirts. I went back with 8 more sorts and this time they burnt my shirts!! I didn't know that was possible until I saw my shirts.... It was still wrinkled and one of my shirt had spots all over it! I went back the next day and the lady was rude! She told me that it wasent wrinkled and if I had paid more money to get dried cleaned this would not have happen!! I took my shirts and told her that I was going to take it to another place and asked them... Few hours later I went back and the owner was there... I ask the owner to take a look at my shirts and he said this wasn't burnt and it was my shirt being old. That's the reason why it looks like this. I explained to him that this was not old and all the shirts I owne was pretty new. He points to the window and said there is the number I can call and send my shirts to them and they will let me know if it was there fault for burning my shirts and will cost me $40. I said ok I will send it out and will pay. Soon as I said that he said let me see ur shirts again!! I will redo this for u and I will wah them again. Stain on my shirt was from water that was not dried all the way that is why that is there. I can fix it... He said.... So I ask him why does it matter how much I pay for my shirts?? The lady should not said that to me, his response was she doesn't know and u know u should ask for me..... He told me that I was picker then other customer about my shirts being wrinkle. I went back and picked up my shirts and it was little better but still had the stain on it and it is still wrinkled... They been really good with my shirts until now. It happen once shame on me happen twice and my dumb fault! But it will never happen again to me...... Next time just double check before u leave and u will see what I'm talking about read more

Festival Cleaners-Old Bridge - Dry Cleaning Near Me - Woodbridge, Virginia

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Do not use!!!! They do not stand by their work. They ruined my jacket and blamed it on the material (which is dry clean only). Not only would they not pay for the jacket, they refused my money back. The lady was rude rude rude. Owner would not come out to talk to me. Go somewhere else that stands by their work. I was only asking for $28 too. They don't deserve one star. Oh yeah, I'm also filing a complaint with the BBB. read more

They have the worst customer service ever, they charged me twice to do an alteration job that I already paid for, and One of the worker Young has worst attitude I will give her zero stars but I has to put a star to write this comment zero zero zero read more

First ,I would like you to know.I just moved in the area.This is my 3rd time using this cleaners,they do a great job.

I have been bringing in clothes on a weekly basis for a few years now, so when my most recent order had a stain on the front of a shirt, I didn't expect there to be any problem with the store taking it back to fix it. I was told that the stain was there before and was a grease/food stain that they could not remove. I explained that the stain was not there before. Even though the shirt was crisp and obviously had not been worn, I was given a hard time about the tag not being there (my husband removed it and then noticed the stain on the front of the shirt while still on the wire hanger). I was told that they would do the huge favor of taking the shirt to fix it, but that "next time there will be a charge." After going somewhere for years why would I try to make up an issue to have a $2.00 cleaning fixed? There won't be a next time because once I pick up the shirt I won't be going back. read more