Beware. I took shirts in for laundering, got a receipt documenting my request, and returned a few…read moredays later to find that my request had been changed from laundry to dry cleaning, with no explanation for doing so. This has happened to me on more than one occasion, each time I attributed it to a misunderstanding. After more than two instances, it appears that this is an accepted practice. Beware.

Wayyyyyyy over priced. They charged $20 to sew on 1 2.5 by 3.5 inch patch. What a rip off.read more

Took 2 dress pants to get dry cleaned and it was fast and easy & when i can to pick up it was…read morenicely cleaned and pressed. Will return when I need more clothes dry cleaned

I went to have 11 pieces cleaned, and told the gentleman that on half the pieces, there was a…read morestrong odor from my pet that urinated on the clothes and they were too delicate to wash. I ensured that they were able to clean them and get the smell out - he said of course. When I went to pick them up and got home, the odor was still as strong as when I dropped them off. I took them back the next day and a lady told me I'd have to PAY AGAIN to get them cleaned since I left the store. I had my receipt, clothes still wrapped, and on the hanger. I was upset, as I dropped $80 on clothes that still stunk and had cat hair on them. Walked out and never plan to return - bad customer service.

The Woodbridge HS Mighty Viking Marching Band *LOVES* these guys!…read more Marching Band competitions are hard work, and the kids' uniforms tell the story of the long hours of practice and performance in the autumn heat. At the end of the season, the sleeve cuffs are dark with sweat, and the white part of the coat is looking quite beige. Festival Cleaners at Old Bridge worked their magic and the uniforms are now Gleaming Green and Pristine White, and we are so grateful to the folks at Festival for making our jackets look good as new! Marching Band Uniform Team

I honestly don't ever write bad reviews, but after my experience with Festival Cleaners, I feel…read morelike I have to speak up because I've had enough. I first came to Festival Cleaners in June with two dresses--a blue dress and a white dress. At first, everything seemed to be going well. I had a blue dress with a built-in bustier, which I understood might be a little more difficult to alter. I expected that, as professionals, the seamstress would have me try it on and make the necessary adjustments. The white dress only needed a simple alteration in the back where it was loose. Pros: The owner is very nice, understanding, and kind. She was willing to work with me regarding payment, which I genuinely appreciated. Cons: Unfortunately, my experience with some of the seamstresses and other employees was very different. I experienced rude and disrespectful behavior, including being yelled at by one employee and receiving attitude from the seamstress. On August 6, the situation became the final straw. The front desk employee yelled at me and was extremely disrespectful. I understand that language barriers can sometimes create misunderstandings, but kindness and basic customer service should never be affected by a language barrier. I speak five languages myself, so I understand that communication can be challenging--but respect should always remain. My total bill was $295. I was originally told that hemming the white dress would cost $35. I initially paid $50 and, because of the kindness of the owner, I was allowed to make payments toward the remaining balance. However, almost every time I came in to try on the white dress, there was still an issue. It was either too tight or something had not been altered correctly. I repeatedly explained what needed to be changed because, as the customer wearing the dress, I know how the dress feels on my body. I am paying for alterations because I expect the finished product to fit properly and for me to be comfortable and happy with the work. Instead, I began to feel like I was bothering them simply by asking for the dress to be corrected. I also want to clarify something: I am not speaking about race when I say this. I am speaking about body type. Based on my experience, I felt that they were not equipped or willing to properly alter clothing for a curvier woman. The dresses repeatedly did not fit correctly, despite me clearly explaining what needed to be adjusted. And then there was my blue dress. As I mentioned, it has a built-in bustier, and it was a little too tight. That should have been something discussed and properly evaluated during the fitting process. At the end of the day, I am not expecting perfection. I am expecting professionalism, respect, communication, and quality work especially when I am paying nearly $300 for alterations. The owner's kindness was appreciated, but unfortunately, my overall experience with the staff and the quality of the alterations was enough for me to say that I will not be returning to Festival Cleaners. I hope the owner takes this review seriously because customers should never feel disrespected for asking for the service they paid for to be done correctly.

After a move from Texas into a new home, appliances and all, my washer didn't work! Desperately I…read moresearched for a service and Yelp reached out to several options. I had a personal message within 1 day! The provider even helped me set up an account. By that afternoon the washing bundle (large) was picked up! It was returned the next afternoon! I couldn't have asked for better service! Oriana was outstanding!

From the owner: Laundry piling up? We can take the load off! Tumble is a…read morelocal laundry pick-up and delivery service ready to cross off that dreaded chore off your list! It's the smart, not hard, way to do laundry… and it’s delivered straight to your door! We pride ourselves in providing consistent quality at a 2-Day or Next Day service turnaround time! Schedule your pick-up today and enjoy your time off!

Got a flyer in the mail and decided to try them out with some old clothes I don't wear much since…read morethe prices are cheaper than what I was using. I was skeptical about the quality because of the pricing but they showed up on time to pick up my clothes and notified me when my clothes got delivered, everything looked good and nothing was missing. So far so good but I'll update as time goes on. Cheers

If you want quality service at affordable prices then this is the place to check out. Really…read morefriendly and professional guys. I've never lost any of my items with these guys. Keep up with the great work guys.

On 5/4 I dropped off clothing for dry cleaning, and when I picked it up, 2 pieces of my need green…read moreherringbone suit were missing (vest and pants). I have tried speaking to a manager 4 times over the last 3 weeks and they are never there. I was promised multiple times that the manager would check the tapes to see if they could find it. Yesterday I was told I could look for it on the unclaimed racks. And when that didn't yield results, I was promised I could speak to a manager who would be in today. But again, when I came by the store he/she was not there. I have now had to reorder the suit pants and vest from the tailor who created the suit prior, so am out the $100 he has graciously agreed to charge me to remake the 2 pieces to match. That's in addition to multiple wasted trips to the store and seemingly nobody ever there empowered to reimburse me or explain how this happpend.

You truly get what you pay for. This company is a lot cheaper than some of the traditional mom &…read morepop cleaners; I'll give them that. But the quality is absolutely ABYSMAL. I'm convinced the workers here don't even check their work, because this is now the second time I've had to return a white shirt for them to redo because they left stains on it... And when I returned it, no apology or anything. The young man at the front wanted to question if I had a receipt, even though none was asked the first time I had to return a shirt... speaking of, this business hires a lot of high schoolers, so that may have something to do with the quality of their service. I will not be suing this business much longer.

I brought in a light weight jacket with a lot of embroidery work on it to be cleaned. They noticed…read moresome loose and fraying threads. They recommended they repair them before cleaning it. It was very reasonable and I appreciated that they noticed it for me! Very friendly and accommodating. Work was well done!

Wish I could give zero stars. I needed a suit dry, cleaned for a funeral and so I dropped my suit…read moreoff at this location. I received notice that my suit was ready for pick up and went to pick up my suit. When I got there I found that it had not been dry cleaned, but instead had a rejection label on it. When I asked what happened, the clerk stated that it had pet hair on it. In looking at the suit, there was no pet hair on it, only fabric lint. I then noticed that the back of the suit was covered in thick dryer lint. It looked as though they had dropped it on the floor in dryer lint and then rejected it because it was too much work to clean. I now still have a funeral to go to with no suit and not enough time to take it to a real dry cleaner. Also their machines are down frequently and so using this location has been unreliable. Go somewhere else that takes care of their machines and your clothes, because this location does neither.

My first, and definitely not my last time using the washing company. I travel a lot for work, and…read morelaundry is a difficult task for me to accomplish with my limited time. I found this gem today! I dropped off my laundry for wash and fold service this morning, and received a text before noon that my clothes were ready for pick up. Great, friendly customer service. Thank you!!! I will be a repeat customer.

From the owner: The Washing Company provides laundry services and a self-serve laundromat in Manassas, VA.read more