New Town Cleaners

The man that works here is incredibly rude. They have been our regular dry cleaners for the past…read moreyear, but after this morning's experience I'm done. There are too many other choices in this large metropolitan area for any service industry to be this rude and make a customer feel like they are imposing on them.

If you take your clothing seriously and expect quality care, good service with a customer focus --…read morethis place isn't it. Go somewhere else! First impressions are everything. After recently moving to the area and looking for a great dry cleaner, I found this place. It had some good ratings and is just a few miles from my home. I finally retrieved all my winter coats out of storage and took my favorite black cashmere/wool blend maxi coat that I've had for 20 years to be cleaned and to test out the service. I walked into The Dry Cleaner and was slightly surprised how dirty and raggedy looking the receiving area was. However, I didn't let it bother me too much. My coat has a self-belt, waist pockets and neck chain. I hung the belt on the neck chain (as I always do to store or when I take to be cleaned). The tech took my order and I requested that the coat be deodorized and cleaned. She set me up in the system and gave me a ticket. She told me my coat would be ready the next day. I picked it up 2 days later. It looked okay under the plastic and initially, all I could smell was the cleaning solution. I got home and got ready to put my coat in the closet. I noticed that the coat still had a slight mildew smell and my belt was missing. I checked the pockets, sleeves and the neck. No belt. The coat also had a lot of lint all over and pilling at the neck and sleeves. I wasn't impressed with the how the coat was cleaned. I called the shop and let them know the belt was missing and still had a smell. Keep in mind; this was 15-20 minutes after I left the shop on a Friday evening. She asked what the belt looked like (black cashmere/wool, no buckle) and told me I needed to come back the next day so they could see the coat. I was unable to get to the shop on Saturday because I attended a memorial service. They are closed on Sundays (stick with me on why this matters). I went back to the shop after work on Monday evening. When the tech waited on me, I told her I was the one who called about my coat on Friday and I wanted to retrieve my belt and have the coat deodorized. She got on the phone; called someone and spoke to them for 5 minutes. After she hung up and took a deep breath, she (basically) told me since I waited more than 24 hours to bring the coat back and that there was no note on the ticket indicating a belt, they couldn't do anything for me other than look around for it. 1. They work with garments every day, when a customer tells you a 'black wool/cashmere belt' is missing from a coat they entrusted to you to care for, why do you need to see the coat to begin looking for it? Are they assuming I lied about the belt? Why would I lie about the belt? 2. As a customer, I don't know your internal policies. There is no placard or sign (visible to me) saying you have to indicate a belt on the ticket when you check in. I gave them my coat with the belt attached to the neck chain, like I've always done at the dry cleaners and told them what I wanted done. If they asked me, I would've told them there was a belt. But, it wasn't on my mind and they didn't ask. As new client, I am not aware of the company's intake process and policies. 3. Since I called within 30 minutes of retrieving my coat, I consider that well within the "24 hour" policy of notifying of any issues. I was unable to go back to the dry cleaners the next day and got back there when I got off work on Monday. The next business day (for me). Anytime the response is about policy and not customer satisfaction or resolution, you know you are not in the right place. I essentially paid $15+ to have my beloved coat half-cleaned and for them to lose my belt and to be told they couldn't do anything for me but "look around" for it. I am glad I did not bring the rest of my vintage and winter coats (I have a closet full) to be cleaned here and I will tell all my friends and neighbors NEVER to patronize this dry cleaner. They have much to learn about customer service and satisfaction.

Festival Cleaners-Old Bridge

2.4

Festival Cleaners has been my go-to dry cleaner in Woodbridge for years, and they never disappoint…read more The same-day service is a lifesaver -- I dropped off my clothes before 11 AM and had them ready by the end of the day exactly as promised.

Every time I need anything done for my military uniforms I know I can't count on them! They are…read morereliable, friendly and fast! As a military member I have surprised uniform inspections and sometimes my uniforms are missing chevron's or just need to be press and festival cleaners always gets the job done within days!

Regal Dry Cleaners

4.2

(17 reviews)

My family and I are very satisfied with following services:…read more Alterations: Men's and Women's Clothing Dry Cleaning Service: Meticulous attention to detail and our special requests when cleaning men's suits, women's pants and bed covers. Accessibility: Centrally located in County Center Promptly answers telephone Parking is plentiful Proprietor resides on premises. Custom Drapes and Curtains: Tailor also does drapes and curtains

My 30 year old bomber leather jacket was well cared for over the years. But the cotton liner, some…read morepocket threads, and stitching was showing wear and tears. What to do? I went to Joanne Fabrics and bought a few yards of fire-engine red boat canvas to use as a new interior coat liner. Regal did a great job replacing the old liner and repairing the old pocket stitching. They also added a two large interior pockets the original did not have. I should have buffed out more insulation but decided not from concern it may look too puffy. I like the idea of selecting my own fabric and they understand well my intent.

ZIPS Cleaners

2.1

(89 reviews)

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Price. On time. Gracious help. Very clean. Well kept up customer area. I don't know why…read moreanyone would use any company.

I went to the zip and Woodbridge. Whoever was working in, jumped to take my clothes and give me a…read moreticket, but when I went to pick up, nobody helped me. I was there for 10 minutes. Just to pick up two pieces of clothes, and they all were talking trash instead of being on the ball. I know they're busy, but you can stop what you're doing to take care of customer. I will not be going back.

Pony Fabricare

4.0

(1 review)

I've been coming to this cleaners for years so I'm surprised I've never written a review…read more However, that may be fitting as the location has new ownership. The woman who owns/rubs the cleaners is a gem! She takes pride in the service they provide. Always helpful and will let you know up front if you should or shouldn't dry cleaning an item, which I appreciate. You can also get your leather/suede items cleaned (they send them out) as well as alterations. Prices are reasonable for the quality of service you receive. I have not had a bad experience yet! Parking is a little tight because of the steady flow of traffic into the shopping center as a whole.

Discount Cleaners

I've been using Discount Cleaners for about a year now and I'm really happy I found this spot. I…read moreonce needed a button added to my coat and they did it on the spot without charging extra. They also fixed the zipper on my bag and took great care of it. I've trusted them with some of my more expensive coats and they always handle everything with care. On top of that they've helped me out with last minute and rushed work and are always professional friendly and hardworking. Highly recommend.

They always have a smile on their face and are kind! Our clothes always come back great from their…read moredry cleaning services. We will be back to try the clean and fold during another time. We appreciate being able to bring them traditional / ethnic wear clothes that are hard to clean at home due to the intricate bead designs on South Asian clothes. They do an amazing job!

Evergreen Cleaners

5.0

(7 reviews)

Evergreen Cleaners dry cleaned my daughter's prom dress. Cost was low and the service was performed…read morewell. I would use them again.

Dropped off a suit and button up. It's very clean and the people that work there are courteous,…read morewith a fair price. I would definitely use them again

Tumble

5.0

(1 review)

After a move from Texas into a new home, appliances and all, my washer didn't work! Desperately I…read moresearched for a service and Yelp reached out to several options. I had a personal message within 1 day! The provider even helped me set up an account. By that afternoon the washing bundle (large) was picked up! It was returned the next afternoon! I couldn't have asked for better service! Oriana was outstanding!

From the owner: Laundry piling up? We can take the load off! Tumble is a…read morelocal laundry pick-up and delivery service ready to cross off that dreaded chore off your list! It's the smart, not hard, way to do laundry… and it’s delivered straight to your door! We pride ourselves in providing consistent quality at a 2-Day or Next Day service turnaround time! Schedule your pick-up today and enjoy your time off!

Sun Laundromat

5.0

(2 reviews)

I bought an oversized faux fur comforter from Amazon. I wasn't happy with the color sent not with…read morehow much it shed but it is super warm. I do everything in the bed read eat play games and snuggle with my 100 pound Akita Koichi. Yep it needed washing badly. And because it was faux fur it could not be dried on high heat. Add to that I'm allergic to most things. So the laundromat did a fantabulous job. It is clean an soft. Koichi and I can snuggle again Thank you

I was skeptical. I mean, what can one expect from a laundry place? Well, by the looks it was what I…read moreexpected: rows of washers and double stacked dryers. All in top top shape. Clean. Well maintained. Staff is available for questions. And the pricing was fair. I followed the easy to read instructions and wax in and out in (almost) no time. I will go there any time the need arises.

Y & Z Tailoring

(43 reviews)

Great quality work with a convenient location and accommodating hours. One of the things I…read moreappreciated is that they prioritize jobs based on your specific needs, which is very helpful. Just don't expect next-day service--they're often busy, which likely speaks to their popularity and the quality of their work. They also offer standardized pricing, which adds transparency, and the rates seem quite reasonable. Overall, a reliable and well-run operation.

I took in an old knit college sweater that had several holes in it. They were very pleasant to…read morework with. They made the repairs quickly and probably charged half as much as I was expecting. I'm very thankful for their expertise and professionalism. I will definitely return there for future needs and highly recommend them to anyone else.!

Zipstant

4.8

(5 reviews)

Kimly Alterations And Dressmaking

(57 reviews)

Her shop is a testament to her talent. I visited to have a blouse altered and she made a suggestion…read morethat led to her not having to do the alteration after all. I admire her hondsty.

I mean...flash forward the day before my wedding, I tried my dress on, and at the 11th hour and my…read moredress was too big...I was so upset because I didn't know what to do...from my last fitting, my dress fit perfect, I had lost another 7 pounds....and there I stood looking in the mirror and my bust area was now too big, on the sides and the arms had such a big gap. Ms Sophie texted me at 645am to wish me a happy wedding day. She must have sensed I was in need of her help. I responded and thanked her and told her that my dress was too big in the top...she reassured me that it was going to be perfect and she let me know that she was planning to come to the venue to help my girls find my bustle that she hid so well... Ms Sophie showed up and made some alterations to my dress and my dress fit me perfectly. I am forever grateful for her!!!! She made this entire experience for me one to remember and helped me all the way to the final hour. All the hard work, sweat and tears was worth it. If you're looking for a seamstress this shop is perfect! Service with a smile and the above and it was the above and beyond for me... I'm forever a customer.

Discount Cleaners

Elle Sisters

4.8

(20 reviews)

I highly recommend Elle sisters for your wedding dress needs. The owners were very kind, helpful…read moreand accommodating. I had some improvements added to my wedding dress and was very satisfied with the outcome.

Wonderful modifications to my daughter's wedding dress which is a family heirloom. She received…read moremany compliments - we couldn't be happier.

Summit Cleaners

4.3