Just came in to hope to be seen. Front desk person was extremely rude and unprofessional. She was…read moreshouting across the room instead of letting me walk up to the counter. Across the rooms she shouts "what are you hoping to be seen for?" As if I'm comfortable shouting across the room and disclosing my personal matters with another patient sitting there. I told her I was uncomfortable with the way she greeted me and told her I didn't feel comfortable discussing my personal matters out loud like that. She then proceeded to tell me she thinks I should go somewhere else if I'm uncomfortable. I asked for her name and she refused to give it to me. Extremely unprofessional for customer service in a health care facility.

I'm really surprised by the poor reviews as my experience with them this past Friday, the 13th was…read moreexcellent. I had slipped and fallen on my knee hard that it split opened requiring stitches. The PA even said she could see the tendon. Making the appt was very easy that I was able to schedule an appt within an hour of my accident. When I arrived, I was greeted by the receptionist. She was very professional, no complaints at all. The nurse assistant was very pleasant as well. Took my vitals and gingerly cleaned my opened wound and said I was overdue for a tetenus. Nurse practitioner came in and she was very pleasant from the get-go. As she was stitching me up, we had similar funny stories to share that we both laughed and it really made time go fast and she did a really nice job. Another nurse assistant came in and gave me my tetanus shot and he, too, was pleasant and professional. I didn't really have to wait long to see the nurse assistant and then the nurse practitioner. I was probably there about 45-60 min in total, pretty fast considering they had to take my vitals, stitch me up and then give me the tetanus shot. I had a very pleasant experience. Everyone I met was very professional, kind, caring and most of all, my wait time was very minimal. Everything went smoothly which you would think would be the opposite on Friday the 13th (superstitious day). I *highly* recommend this facility. Environment was clean and tidy, and everyone was pleasant and extremely professional and caring.

Was referred by a doctor at San Mateo Urgent Care to come here for my further medical needs…read more Got here to see a PA regarding a pinched nerve in my neck that affected excruciating pain from back of my shoulder blade and down my whole left arm down to the top of my thumb. Prescribed 2 medications . The meds were amazing and eliminated 75% of the throbbing pain. What i noticed, was everyone is so friendly and pleasant to talk to. They speak slow and clear and very patient and polite. There is a nice garden on the first level. I think i have to visit all the departments. Since i haven't seen a doctor after my PCP retired last year. So hard to find a doctor who will accept new patients. I definitely recommend Sutter Health in Mountain View. I was assigned to Sunnyvale for my new PCP. Was told it is just as nice there, just smaller. So if you need urgent care, check out this location

Swung by after work (about 7pm) because I was feeling asthmatic for a few weeks with no changes…read moreafter using a couple of inhalers and I was worried I was getting another lung infection. They offered to have a nurse run some tests, which was a bit concerning enough for them to have a provider see me. When I saw them, the doctor was very concerned with my symptoms especially after they learned that I had a bad lung infection last year that sent me to the hospital. They ended up checking vitals and breathing patterns and later recommended a few antibiotics and a couple of new inhalers to help and told me that if things don't get better, to make sure to come back. The whole process from start to finish wasn't too long, but I was told the place was closed because of some weird scheduling thing? Overall, I'm happy with my visit tonight. I'm also glad my insurance was able to cover my visit as well. All the staff here were very helpful and kind and got me out the door in a small amount of time. I know everyone's experience will be different but mine was great. Thank you so much for the amazing service and thank you for helping me!

Rude and not helpful, I see why they are low rated. Called and they are unable to help me even…read morethough another carbon health said they could.

I hate writing negative reviews but I had an unpleasant experience here. Whatever wait time they…read morequote you, double it. There were no more appointments available when we called so when they told us it'll be about an hour wait as standby, we said that's fine since our employer only allowed two days to complete a routine urine drug screen. We ended up waiting over two hours for a test that took under 10 min. The only reason I gave it an extra star was for the cleanliness of the facility. Unfortunately they are sorely understaffed. I saw several dissatisfied people walk out in the time we were waiting.

I've had mixed experiences here. They've taken their time and been very thorough. More so than most…read moreplaces I've been. So for a lot of people, this could be a great place to go. On the other hand. They let me pay out of pocket one year and say it was against policy the next year when I had the exact same insurance. Which is extremely odd to me. My insurance is Medi-Cal.

They only accept appointments request via the website and the website only allows to see 2 (TWO)…read moredays ahead! People work and need to schedule a visit a week in advance in order to take time off work. Not at all smart nor user-friendly. I will find another provider.

I'm here today for my allergy shots. I've been coming here for 10 years and I'm finally writing a…read morereview. The allergy department here is on top of it. All the nurses, who give the shots, are wonderful. I've gotten to know several of them over the years. The front desk is very kind and professional. They always help me out with my appointments. This location is nice because I have other medical Dr.'s in the same location. Makes it convenient for me.

I don't know What on earth has happened to PAMF Sutter Health?…read moreSutter Health needs to be broken up. It has gotten too big. Now it is only focusing on making money not patients care. This place is providing the worst care to patients now. The quality of overall care continues to get worst. I have been PAMF Sutter Health patient over 15 years and PAMF does not provide the care they used to. Patients have to wait 3 plus months to see doctors and Sutter is replacing doctors with nurse practitioners. It is time to break the monopoly.

I recently had to pay a visit to the Emergency Department at El Camino. I have been to this ER many…read moretimes as well as being a patient in the main hospital for surgeries and the recovery that follows. I have always experienced excellent care here. I have an auto immune disease that sometimes causes my inflammatory markers to skyrocket and this will cause me so much pain, beyond what I can control at home. That's exactly what happened last week. I knew I was in trouble and needed to get to the ER fast. My husband got us there quickly and I checked in. I was taken to the triage area for my vitals. Luckily I'm in their system. And most of my Doctors are connected with El Camino because they are a part of Sutter Health. So the hospital knows my health history. The waiting area was packed with sick people. I'm thinking, this is going to be a long and painful wait. I was called back to see the Dr. within a few minutes, which was surprisingly quick. They got me a wheelchair and took me back. All of my joints were hurting so bad that it hurt to walk. I explained everything to Dr. Tsai. I appreciated that he listened to me and took the time to ask important questions. I told him I was supposed to get labs done tomorrow for my metabolic panel because I wasn't feeling well and I told him that the way I was feeling probably meant my inflammatory markers, ESR and C-reactive protein were probably very high. He told me he would order all those tests immediately and start me off with pain pills first and then progress to stronger IV meds if the pills didn't work. I also mentioned to him that the new medication that I have been taking for this problem has not been working very well and my rheumatologist was trying to get prior authorization to increase the dose of that new medication. That's why my pain had gotten out of hand. I was sent back to the waiting area, again, to wait to get my labs done. I was again called back within a few minutes. I was taken back for the bloodwork. Then taken to a private patient room, where I could lay down in a bed and get my IV started. I met the nurses that would be taking care of me. I let them know that it's hard finding my veins. I appreciated that the nurse believed me and got a vein finder to help with finding a vein. She was able to find one that was deeper, in my arm, but it was a good vein. She got the IV started. Her patience with getting my IV started was awesome. A lot of times nurses don't believe me when I tell them I'm a hard stick. She was wonderful and did an amazing job with my IV. Since the pills didn't work for my pain, we moved on to stronger IV pain medication. I was also felling nauseated from the pain. They didn't hesitate to give me nausea medication, right away. As it turned out, my inflammatory markers were extraordinarily high. They gave me the best pain management over the next several hours and didn't discharge me until my pain was under control and I was more relaxed and calm. Pain like that is horrible. I want to give a huge thank you to Dr. Tsai and nurses for listening to me and my pain concerns and doing everything they could to stabilize me. I have followed up with my doctors and am on a new medication regimen to help with the inflammation. I am finally feeling better. The medical team here, treated me with respect and dignity. Everyone was very professional and kind. I am grateful to the medical team that took care of me that day. Thank you to Dr. Tsai and the nurses that all worked collaboratively, to get me feeling better.

I came to the emergency room with a situation, as one does. It's only the second or third time that…read moreI've ever gone to the emergency room of a hospital in my life. I'm one of those people who tries to avoid going to the emergency room unless I think I'm about to die. And that was indeed the situation. I showed up at about 6 AM and I was one of two people there. So I was able to get processed and brought in very quickly. I was very impressed by the security people in the triage process as well as how they nurses, doctor, and techs took care of me. When I left a few hours later, the emergency room was packed and very chaotic. One doesn't get to choose what time an emergency happens but in my case, I'm glad that it was at a time when things weren't very busy.

Of all the PAMF offices I think this one's the best. Lots of parking, easy access and no waiting…read moreever. My Doctor is Dr Stenburg. She is great . Takes as much time as is needed to address what ever the issue is. Great place with great Doctors and Staff

I will never go to this place again. Rude, unprofessional. Wait times with an appointment are…read morelong -- and they would not even tell me how long the wait would be. I have never had a worse experience in a medical establishent. I would give them a negative score if I could. Years ago they were great. Now they are terrible. Just to be clear, this is the lab. I have no problem with the rest of the place.

Nurses and front desk staff are very lovely people. However physician Shabnam made me feel…read moreincompetent after forgetting instructions she swore she had told me a week before. I do take responsibility for that, but the way I was spoken to was incredibly rude. She also wanted to send a culture out that she was "pretty sure" my insurance will cover because it usually does. I now have to pay $300 out of pocket for that test. I have had good experiences with different doctors here before but I will not be returning after this experience.

The lady at the front desk was extremely rude. Every sentence she uttered was with a tone that…read moreconveyed her annoyance and was very condescending. I had a good mind to walk away but I figured their clinic was empty and I would get my turn soon, whereas I might need to wait longer at a better place. Since this was my first visit there, I wanted to see how the doctors were. The PA who I met was polite and competent. But I am not sure I will go back again to this place.

Nice office, never crowded, and good appointment availability. I have had excellent care from…read moreMelissa Lashombe for my urgent care needs. She's thorough, knowledgeable, and does a great job of explaining things to help make decisions on next steps. After care instructions are very clear. I have totally revised my expectations on what urgent care can and should look like! Considering moving my primary care here as well. One Medical app is super easy to use, and features like "treat me now" (get a reply within 4 hrs) or ASAP video visits are great options to have. I did have a negative experience with a provider at another location, and One Medical actually followed up with a phone call from their office manager, which I appreciated.

Veronya Semma and Leah were just exceptional in every way. From checking in to taking time…read morelistening and following through with every concern. Love these folks.

I had an ear ache and was able to get a same day appointment and get the care I needed. I can't…read moretell you how amazing it feels to be able to get the care I need without the hassle of going to urgent care of the hospital or needing to wait days or even weeks to get seen. I love one medical and would recommend them to everybody!! It's a one stop shop with a lab to get your blood works done as well. I also like that you can book an appointment with someone virtually or in person or at another location if your primary doctor does not have available time slots. Plus, walking through the doors at the Sunnyvale location is like walking into a spa. Thank you folks at one medical for all your attention to detail and the care you provide to your patients!

Parking is shared parking in a plaza. I've never had issues finding parking even during peak hours…read more The office is clean, they provide masks, water, and have a huge lobby. I generally pay just a $10 copay for each visit which is great because I can usually find a same day appointment for my needs.