Just came in to hope to be seen. Front desk person was extremely rude and unprofessional. She was…read moreshouting across the room instead of letting me walk up to the counter. Across the rooms she shouts "what are you hoping to be seen for?" As if I'm comfortable shouting across the room and disclosing my personal matters with another patient sitting there. I told her I was uncomfortable with the way she greeted me and told her I didn't feel comfortable discussing my personal matters out loud like that. She then proceeded to tell me she thinks I should go somewhere else if I'm uncomfortable. I asked for her name and she refused to give it to me. Extremely unprofessional for customer service in a health care facility.

I'm really surprised by the poor reviews as my experience with them this past Friday, the 13th was…read moreexcellent. I had slipped and fallen on my knee hard that it split opened requiring stitches. The PA even said she could see the tendon. Making the appt was very easy that I was able to schedule an appt within an hour of my accident. When I arrived, I was greeted by the receptionist. She was very professional, no complaints at all. The nurse assistant was very pleasant as well. Took my vitals and gingerly cleaned my opened wound and said I was overdue for a tetenus. Nurse practitioner came in and she was very pleasant from the get-go. As she was stitching me up, we had similar funny stories to share that we both laughed and it really made time go fast and she did a really nice job. Another nurse assistant came in and gave me my tetanus shot and he, too, was pleasant and professional. I didn't really have to wait long to see the nurse assistant and then the nurse practitioner. I was probably there about 45-60 min in total, pretty fast considering they had to take my vitals, stitch me up and then give me the tetanus shot. I had a very pleasant experience. Everyone I met was very professional, kind, caring and most of all, my wait time was very minimal. Everything went smoothly which you would think would be the opposite on Friday the 13th (superstitious day). I *highly* recommend this facility. Environment was clean and tidy, and everyone was pleasant and extremely professional and caring.

Was referred by a doctor at San Mateo Urgent Care to come here for my further medical needs…read more Got here to see a PA regarding a pinched nerve in my neck that affected excruciating pain from back of my shoulder blade and down my whole left arm down to the top of my thumb. Prescribed 2 medications . The meds were amazing and eliminated 75% of the throbbing pain. What i noticed, was everyone is so friendly and pleasant to talk to. They speak slow and clear and very patient and polite. There is a nice garden on the first level. I think i have to visit all the departments. Since i haven't seen a doctor after my PCP retired last year. So hard to find a doctor who will accept new patients. I definitely recommend Sutter Health in Mountain View. I was assigned to Sunnyvale for my new PCP. Was told it is just as nice there, just smaller. So if you need urgent care, check out this location

Swung by after work (about 7pm) because I was feeling asthmatic for a few weeks with no changes…read moreafter using a couple of inhalers and I was worried I was getting another lung infection. They offered to have a nurse run some tests, which was a bit concerning enough for them to have a provider see me. When I saw them, the doctor was very concerned with my symptoms especially after they learned that I had a bad lung infection last year that sent me to the hospital. They ended up checking vitals and breathing patterns and later recommended a few antibiotics and a couple of new inhalers to help and told me that if things don't get better, to make sure to come back. The whole process from start to finish wasn't too long, but I was told the place was closed because of some weird scheduling thing? Overall, I'm happy with my visit tonight. I'm also glad my insurance was able to cover my visit as well. All the staff here were very helpful and kind and got me out the door in a small amount of time. I know everyone's experience will be different but mine was great. Thank you so much for the amazing service and thank you for helping me!

Rude and not helpful, I see why they are low rated. Called and they are unable to help me even…read morethough another carbon health said they could.

I hate writing negative reviews but I had an unpleasant experience here. Whatever wait time they…read morequote you, double it. There were no more appointments available when we called so when they told us it'll be about an hour wait as standby, we said that's fine since our employer only allowed two days to complete a routine urine drug screen. We ended up waiting over two hours for a test that took under 10 min. The only reason I gave it an extra star was for the cleanliness of the facility. Unfortunately they are sorely understaffed. I saw several dissatisfied people walk out in the time we were waiting.

I've had mixed experiences here. They've taken their time and been very thorough. More so than most…read moreplaces I've been. So for a lot of people, this could be a great place to go. On the other hand. They let me pay out of pocket one year and say it was against policy the next year when I had the exact same insurance. Which is extremely odd to me. My insurance is Medi-Cal.

They only accept appointments request via the website and the website only allows to see 2 (TWO)…read moredays ahead! People work and need to schedule a visit a week in advance in order to take time off work. Not at all smart nor user-friendly. I will find another provider.

I had an exceptional experience in the X-ray department thanks to Karin Fujii…read more She guided me so thoughtfully through my knee and ankle X-rays that I didn't even have to remove my boot, making the whole process incredibly smooth and pain-free. Beyond her technical skill, she went above and beyond by wheeling me over to the lab for my test and staying by my side while I waited in a long line.Her warm smile, genuine care, and compassion made a world of difference during a stressful visit. Thank you so much, Karin, for your outstanding kindness!

I'm here today for my allergy shots. I've been coming here for 10 years and I'm finally writing a…read morereview. The allergy department here is on top of it. All the nurses, who give the shots, are wonderful. I've gotten to know several of them over the years. The front desk is very kind and professional. They always help me out with my appointments. This location is nice because I have other medical Dr.'s in the same location. Makes it convenient for me.

I was admitted to the hospital from the Emergency Department over the weekend…read more I was on the Med/Surf floor for 3 days and can't thank the nurses enough for all the wonderful care they gave me. They helped manage my pain and helped make me comfortable throughout my stay. Whenever I needed anything, I used the nurse button on the remote and someone would come by promptly to help me. I know all the nurses work so hard and sometimes don't get the recognition they deserve. I have to say, these were some of the best nurses I have ever had caring for me before. Everyone was so friendly and supportive. I want to especially thank my nurses An, Yun, Louise and my CNA's Yolanda, Ricardo and Glenda. All of you played a huge part, in my recovery and went above and beyond to make my stay as comfortable as possible. Thank you so much!

I would like to thank a lot of people from Dr Rama who made heart surgery more like a quick breeze…read more I never had to worry about my dad's care. The nurse in post opp from Ohio was so patient with my father and as many dad jokes as he needed to my us feel like we weren't in the hospital.... We were just hanging out. A nurse that came in to help nurses with their breaks advocated for us when there was a minor mistake. She made sure we were taken care of. Everyone was so patient and kind and professional. I just appreciate you guys so much. Sorry I didn't get to say thank you when I left. I had been up since 2 and we still had two more hours of driving to do... but I do owe you a big one.

I see my primary care provider here and I highly recommend seeing doctors in the family medicine…read moredepartment here.

Of all the PAMF offices I think this one's the best. Lots of parking, easy access and no waiting…read moreever. My Doctor is Dr Stenburg. She is great . Takes as much time as is needed to address what ever the issue is. Great place with great Doctors and Staff

Alan, Darlene, and Jessica did exceptionally well in treating my toe wound. They made sure I was as…read morecomfortable as possible while cleaning and doing several stitches. On top of the medical care, I want to point out two reasons why they all went above and beyond: 1. I came around 4.55 and their clinic closes at 5 pm. They stayed almost an hour after closing time taking care of me. 2. I happened to have my young kids with me, and they took them to the waiting area and engaged them with drawing activity, stickers, etc. Thank you, and great work!

Nurses and front desk staff are very lovely people. However physician Shabnam made me feel…read moreincompetent after forgetting instructions she swore she had told me a week before. I do take responsibility for that, but the way I was spoken to was incredibly rude. She also wanted to send a culture out that she was "pretty sure" my insurance will cover because it usually does. I now have to pay $300 out of pocket for that test. I have had good experiences with different doctors here before but I will not be returning after this experience.

Nice office, never crowded, and good appointment availability. I have had excellent care from…read moreMelissa Lashombe for my urgent care needs. She's thorough, knowledgeable, and does a great job of explaining things to help make decisions on next steps. After care instructions are very clear. I have totally revised my expectations on what urgent care can and should look like! Considering moving my primary care here as well. One Medical app is super easy to use, and features like "treat me now" (get a reply within 4 hrs) or ASAP video visits are great options to have. I did have a negative experience with a provider at another location, and One Medical actually followed up with a phone call from their office manager, which I appreciated.

Update I decided that I am going to work off with One Medical provider once again. Please on3…read moremedical have more transparency with pricing and give a more accurate cost to consumers. Not everyone can afford you just be honest. These initial posts are deceiving if the true cost and steps are outlined from the beginner and available for patients instead of trying to lure for easy to sign up offers. The right person will take the steps to work with you and pay. These types of posts attract someone going into Onr medical thinking it is cheaper when they may not have the financial ability to do so. My main feedback is transparent cost and policies.

Parking is shared parking in a plaza. I've never had issues finding parking even during peak hours…read more The office is clean, they provide masks, water, and have a huge lobby. I generally pay just a $10 copay for each visit which is great because I can usually find a same day appointment for my needs.

Hi guys, stay away this place! They charged me $635 for the…read morefirst time visit after insurance, which was less than 30 minutes visit. The primary care provider only did a Covid-19 and blood Oxygen test. While they advertised on Amazon that the visit price with insurance is below $50 and $250-400 without insurance. It is really cheating and misleading.