Within 15 minutes of leaving the dealership after picking up the F-150 we had just purchased from That Car Place, we immediately discovered and notified them of serious concerns with the brakes, tires, and transmission. We had a mechanic inspect the truck the next day, and they found that 3 of the 4 calipers were bad and identified a major transmission issue. At first, we weren't as concerned about the transmission because we were told it was covered under warranty. At the time of sale, we were provided with warranty information/pamphlet outlining the warranty coverage. However, when we contacted the warranty company, we were told no warranty had been registered and they had no records from the dealership, and that it was too late to add the warranty to the truck. Our attempts to resolve these issues became extremely frustrating, and our interactions with Sam were particularly hostile and made an already difficult situation much worse. After weeks of calls and emails, the dealership ultimately agreed to take the truck back and refund our purchase price. We do not recommend That Car Place. Based on our experience, we strongly urge buyers to have any vehicle independently inspected and verify any promised warranty directly with the warranty provider before purchasing. read more
