The guys at Wharncliffe Auto Group are phenomenal !!! I have returned to them twice due to car…read moreaccidents and Zaia has treated me with the BEST care. This most recent purchase post rollover accident was very stressful and Zaia made the whole process so simple. He cares about you as a customer and goes above and beyond to get things done. Thank you Zaia and Wharncliffe Auto Group for being there when I needed you. I would not go anywhere else for a car!!! Andrea S.

I was so happy purchasing my car at London Honda. unfortunately, that changed when I needed…read moreservice. The service department is terrible. I will never take my car there again. Don't bother trying to call the service manager, if there is a problem, you will never hear back from him.

Amazing dealership. Needed oil change going to USA last…read moreminute thing Pablo in service got me in & out in less than an hour. Hats off to Honda.

The dealership will do everything to make a sale and no follow-up after the sale in terms of the…read moresales department. There seems to be a disconnect and miscommunication between sales and service. It is not up to the customer to send endless emails and receive a clear lack of customer service and misinformation between the dealership and Toyota Canada Credit. Toyota Town needs to stand behind what they sell and promote on their website.

Let me say that we are previous and current happy Toyota customers. Our family is as well. I…read morestopped into Toyota town actually trying to find out what the story was behind the Venza model. I was referred to a salesperson after a considerable wait. Felt as if I was passed on to the youngest. Geordy was a nice person but he eminated an attitude that is quite disturbing. The feeling is that we will not Dicker. We are Toyota! I left it that I would call Geordy about a particular model. I did, and then received a text from a sales development person soliciting questions. I called her. Not only did she have no answers, but had what I am referring to as the Toyota attitude. I told her I wanted to pay cash for a car and not have to be penalized for it. I beleive that unless one really has to, or it makes sense interest wise to do so, financing rolling stock is not the best move. She inferred Toyota was doing fine without my business. I suggested that because the company has been unable to "catch up" from covid does not necessarily make them a good company It seems the price of Toyotas are rising weekly. Toyota declared a 64 billion dollar profit for 2024 so maybe I am wrong, or maybe the company is fashioned after the DeBoers business model. Hold back production to demand higher prices. Either way I will not buy from Toyotatown and my advise for those customers waiting orders, look around. There are other good companies out there. In my opinion Toyota may not be trying to catch up, and it appears to be working for them at the customer's expense.

Even though at first we did not actually make a purchase John was very helpful and attentive. I was…read morereally surprised at his honesty and the level of details he provided. I felt that John would sooner put us in the right vehicle than make a sale even with no pressure at all. in addition I received a thank you email for only attending the dealership, I thought that was sweet. I am generally a skeptical person especially with a situation such as a vehicle purchase. I trusted what John was saying and I felt educated on the vehicle I choose and all of the final numbers. all of which were given to me up front when I asked unlike other dealerships we visited just to compare. We came in to look at a 2014 versa because of the great price listed, but we have decided on buying a 2014 Focus instead. My family have been a satisfied That car place customer since 2000, My entire family have dealt with the same dealership for that entire time and I must say they have expanded huge this time. I will be recommending John to potential vehicle buyers in the future.

Within 15 minutes of leaving the dealership after picking up the F-150 we had just purchased from…read moreThat Car Place, we immediately discovered and notified them of serious concerns with the brakes, tires, and transmission. We had a mechanic inspect the truck the next day, and they found that 3 of the 4 calipers were bad and identified a major transmission issue. At first, we weren't as concerned about the transmission because we were told it was covered under warranty. At the time of sale, we were provided with warranty information/pamphlet outlining the warranty coverage. However, when we contacted the warranty company, we were told no warranty had been registered and they had no records from the dealership, and that it was too late to add the warranty to the truck. Our attempts to resolve these issues became extremely frustrating, and our interactions with Sam were particularly hostile and made an already difficult situation much worse. After weeks of calls and emails, the dealership ultimately agreed to take the truck back and refund our purchase price. We do not recommend That Car Place. Based on our experience, we strongly urge buyers to have any vehicle independently inspected and verify any promised warranty directly with the warranty provider before purchasing.

Yang "Henry" Gao from the Service Department was great to work with. I was in the process of…read moreimporting my Lexus from the US to Canada, while relocating from Michigan. I learned of a Takata airbag recall for the first time during this process. (I had been asking my Michigan dealership about this for months & had been told it didn't apply to my model car.) No dealerships in Michigan had appointments available in the near future to fix this, & my export/import appointments with US & Canadian Customs & Immigration were coming up fast. Despite me not having any purchase or service history with Lexus of London, Henry got me in right away & even provided me with a free loaner car. The work was done earlier than promised, & the customer service was excellent. They got me a recall clearance for the Canadian Registrar of Imported Vehicles (RIV) inspection, which solved my import/export problems. I highly recommend this dealership for Lexus service issues.

Nice people, but not very organized, with long waits and multiple conversations required to buy a…read morevehicle. And strangely, they were not prepared to negotiate on the MSRP of a new, leased, $65k vehicle. Weird! So, I contacted sales managers at two other Ontario dealerships and had an excellent deal set up, including a $4k discount, with a single email and one short phone call. (If you know what you want, it pays to shop around to other dealerships!)

Raymond was awesome to deal with, straight forward no messing around and got the deal done for our…read morenew to us 2023 Subaru WRX. The car was delivered on time serviced and detailed! We will definitely return to Titanium Auto sales when looking for our next vehicle. Thank you for the great experience Titanium Auto team.

my experience buying a vehicle this week has been top shelf. it all started with contacting Emilin…read more She answered my questions directly and quickly which I found refreshing. After testing drive I was helped by Raymond. he was true professional. The purchase phase was seamless. on top of that I had a tech question when I had car at home. They gave me techs number to call directly. Moe answered my call immediately and answered my question for me. I would recommend Titanium Auto to anyone!!!

Feb 12, 2025 came in at 12:20 for a recall, wiper change and…read morefix or replace one winter tyre. after 4 hours they said they're done but the can't fix the tyre as it must be replaced. so we waited 4.5 hours for just recall and wipers. Absolutely shit service!!!! Zero communication!!!!

Huge indoor showroom , many offices But only 2 cars inside…read morein what is often Called a showroom ? What has happened to car dealers ? Are we supposed to do all the work online If that's the case then maybe we should just buy on line , have a tab to pay and home delivery