The guys at Wharncliffe Auto Group are phenomenal !!! I have returned to them twice due to car…read moreaccidents and Zaia has treated me with the BEST care. This most recent purchase post rollover accident was very stressful and Zaia made the whole process so simple. He cares about you as a customer and goes above and beyond to get things done. Thank you Zaia and Wharncliffe Auto Group for being there when I needed you. I would not go anywhere else for a car!!! Andrea S.

The dealership will do everything to make a sale and no follow-up after the sale in terms of the…read moresales department. There seems to be a disconnect and miscommunication between sales and service. It is not up to the customer to send endless emails and receive a clear lack of customer service and misinformation between the dealership and Toyota Canada Credit. Toyota Town needs to stand behind what they sell and promote on their website.

Let me say that we are previous and current happy Toyota customers. Our family is as well. I…read morestopped into Toyota town actually trying to find out what the story was behind the Venza model. I was referred to a salesperson after a considerable wait. Felt as if I was passed on to the youngest. Geordy was a nice person but he eminated an attitude that is quite disturbing. The feeling is that we will not Dicker. We are Toyota! I left it that I would call Geordy about a particular model. I did, and then received a text from a sales development person soliciting questions. I called her. Not only did she have no answers, but had what I am referring to as the Toyota attitude. I told her I wanted to pay cash for a car and not have to be penalized for it. I beleive that unless one really has to, or it makes sense interest wise to do so, financing rolling stock is not the best move. She inferred Toyota was doing fine without my business. I suggested that because the company has been unable to "catch up" from covid does not necessarily make them a good company It seems the price of Toyotas are rising weekly. Toyota declared a 64 billion dollar profit for 2024 so maybe I am wrong, or maybe the company is fashioned after the DeBoers business model. Hold back production to demand higher prices. Either way I will not buy from Toyotatown and my advise for those customers waiting orders, look around. There are other good companies out there. In my opinion Toyota may not be trying to catch up, and it appears to be working for them at the customer's expense.

I was so happy purchasing my car at London Honda. unfortunately, that changed when I needed…read moreservice. The service department is terrible. I will never take my car there again. Don't bother trying to call the service manager, if there is a problem, you will never hear back from him.

Amazing dealership. Needed oil change going to USA last…read moreminute thing Pablo in service got me in & out in less than an hour. Hats off to Honda.

Great used car dealer Friendly Trustworthy fair Adam is a great guy to deal with super clean low…read morekm cars I would recommend this dealer to any one

After months of gaslighting me about the failure of my synch screen in my F-150 they finally…read morehonoured their contractual obligations under my extended warranty and Premiumcare Plan but only if I agreed to take down my negative posts about their bad service. Over a 9 month period with repeated service attendances I drove tens of thousands of Kilometers and hundreds of hours in dead silence with no radio, no GPS, no ability to make or take calls, no charging port and they refused to replace the faulty unit. That's when I made the negative posts (wouldn't you??). They finally replaced it in January and it has worked fine ever since. I will never go there for service again, nor would they want me to because they are afraid I will give them an honest rating if they provide poor or misleading service.

They switched vins and tried to tell me, another car was mine. I'm still fighting them. This is…read morenot my 23 Lincoln they returned. It's got that big ugly grill on it. wtf Courtes. Brandon insists it's mine! This is criminal. I just want my car.

I was told on a visit for an oil change that I needed a new differential. I was shown pics of 'my'…read moredifferential dripping in oil. Cost of a brand new one, I was quoted would be $11,000. I had a very reputable mechanic (voted #1 in London) check it over the next day and my differential did not need replacing! In fact, he told me my car was in great shape. My car has 27,635 km. I believe London Kia is encouraging repairs that are non existent, in fact, I believe the pictures were not from my Kia at all. Very dishonest, immoral and illegal practices on unsuspecting customers Shame on London Kia. 22 years of loyalty from me is now totally erased; I will never deal with London Kia again.

This was an amazing dealership. But the experience here is sub-par, for sure. Ordered a new car on…read morethe understanding that it would be in within 4-5 months. Almost a year later, nothing. No communication from the sales rep unless I explicitly contact them multiple times, and basically the best I'm getting is "It won't take much longer" but then I do some online searches and find out other people are getting their same-model, and I'm not moving up in the list. Also find out that there's a tactic of having the model arrive, then be sold to someone else if they can get a higher price. Not necessarily this location, but several reviews confirmed Kia dealers have done that. Sure seems to be the case, when a plain white car (which is one of their most popular, incidentally) can't be obtained in a year. If I'd known the wait was going to be like this, I would have picked something different. The lack of communication and support is what's really getting to me. No help, no support, no communication, no updates, no offer to help in any way. Don't think I'd buy from here again, and don't think I'd get any more service here either because of it. The service people are nice... but I bring it here because I bought the car here... so if I'm not getting any more cars, I'm not bringing it here for service either. Shape up Kia, you used to be a lot better than this.

Tk is awesome to deal with .. very personable and knowledgeable…read more Buying a Vehicle was never so easy I appreciate everything you did for us Thank you so very much Grace P

He currently has a truck listed as nice and clean but was actually deemed a total write off from a…read moreinsurance company. no mention of that in his advertisement

Yang "Henry" Gao from the Service Department was great to work with. I was in the process of…read moreimporting my Lexus from the US to Canada, while relocating from Michigan. I learned of a Takata airbag recall for the first time during this process. (I had been asking my Michigan dealership about this for months & had been told it didn't apply to my model car.) No dealerships in Michigan had appointments available in the near future to fix this, & my export/import appointments with US & Canadian Customs & Immigration were coming up fast. Despite me not having any purchase or service history with Lexus of London, Henry got me in right away & even provided me with a free loaner car. The work was done earlier than promised, & the customer service was excellent. They got me a recall clearance for the Canadian Registrar of Imported Vehicles (RIV) inspection, which solved my import/export problems. I highly recommend this dealership for Lexus service issues.

Nice people, but not very organized, with long waits and multiple conversations required to buy a…read morevehicle. And strangely, they were not prepared to negotiate on the MSRP of a new, leased, $65k vehicle. Weird! So, I contacted sales managers at two other Ontario dealerships and had an excellent deal set up, including a $4k discount, with a single email and one short phone call. (If you know what you want, it pays to shop around to other dealerships!)

Just bought a new Countryman through this dealership, great experience and a fantastic car.read more

I had an outstanding experience with the Service Department at BMW London while traveling up from…read morethe USA and through Canada in my X5. I encountered an urgent issue with my vehicle that required a water pump replacement, and the team went above and beyond to get me back on the road as quickly as possible. A special thank you to Ken and Dave, who provided exceptional customer service throughout the process. They quickly diagnosed the issue, expedited the repair, arranged for the required parts to be shipped overnight from Toronto, and completed the entire repair within 24 hours. Their professionalism, communication, and commitment to customer satisfaction were truly impressive. I am extremely grateful for their efforts and highly recommend BMW London to anyone looking for outstanding service. Great job, team!