First of all, we knew going in to the flight that JetStar was a budget airline - no frills and…read moreeverything is a la carte. Want a pillow? $. Want a blanket? $$ Want an entertainment unit? $$$. Want food? $$$$!!! (Really? $5 for Cup Noodles? No thank you, we brought our own food). Other than this, the seats were fairly roomy (for coach seats) and the flight attendants were pleasant. Anyway, if you go with realistic expectations regarding service, you'll be fine. If you go expecting Emirates-type service, then you'll definitely be disappointed. To make a long story short: JetStar got us (and our bags) to our destination in one piece and on time and that's what we paid for

Gift Voucher rip-off!!!…read more On board, on every flight, the Flight Attendants announce that f you buy a gift card it can be "used for you next flight". This is a lie. I bought a couple then went to use them- turns out you CAN'T use them to pay for flights- you have to buy flight vouchers with them and wait up to 10 days to receive them- not much use when you are booking to fly in a few days or to take advantage of a cheap fare. This is blatant dishonest selling.

"I had a really great experience with this airline. My booking/reference was AG844KK762PL2900…read more The entire check-in and boarding process was smooth, quick, and completely hassle-free. The staff were friendly, courteous, and professional throughout the journey. The aircraft was clean and comfortable, the cabin was well-maintained, and everything seemed to be organized and handled efficiently. Overall, it was a pleasant and stress-free flying experience, and I would definitely consider flying with this airline again. "

I had a really great experience with this airline. My booking/reference was AG844KK762PL2900…read more The entire check-in and boarding process was smooth, quick, and completely hassle-free. The staff were friendly, courteous, and professional throughout the journey. The aircraft was clean and comfortable, the cabin was well-maintained, and everything seemed to be organized and handled efficiently. Overall, it was a pleasant and stress-free flying experience, and I would definitely consider flying with this airline again.

Beware!!!! I called the costumer service SQ to buy a ticket for my son, as he will go with my dad…read morebut come back to Brissy with me as I can't take a long leaved. During the conversation, I mentioned that he will go on dec and come back on Jan. It turned up the booking was completely wrong. I made a complained and turned that they said it was my fault, as they said they have listened to the copy of conversation. I asked to listen the same copy of the conversation too as I surely remember what I asked. She said that I can't for a privacy reason. I want to listen to my own conversation to stand for right and I can't??? They asked me to pay for the same amount as I pay at 1st, which is become double?? IS THAT HOW SINGAPORE AIRLINES HELP THEIR COSTUMER? OR IS THAT HOW THEY MAKE RICH OF THEMSELVE? Until now I still fight for my right to listen to the copy of my conversation. Better think twice before you get ripped off from this kind of company

Fiji Airways Customer Service**, and overall I had a good experience. My booking reference was…read more**usa-*87731*US*10824*. I initially contacted the company by phone at to ask about availability, pricing, and how soon a technician could visit. The booking process was fairly simple. The person I spoke with on the phone explained the basic service details and gave me an estimated time for the visit. I appreciated that the information was explained clearly instead of having to guess what was included in the service. The technician arrived around the scheduled time and first checked the AC to understand the problem. He explained what he found and discussed the repair before starting the work. I liked this approach because I knew what was going to be done rather than having the work start without any explanation. The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give **Airline Airport Services 4 out of 5 stars**. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

Their baggage policies are a pain and they don't open checkin very early, which can be a pain since…read moreI assume a lot of people are n Brisbane on a layover. They wouldn't check my bag all the way through because I had a layover of most of a day. They insist upon reviewing every carry-on bag, although they were okay and let me shift things around. After my fight from Australia to Fiji I give it two stars, but the much longer flight from Fiji to the US gets it an extra star at another locatio. The shorter flight was on a plane without individual screens and they Reid to make everyone watch the original Ice Age, which was made in the ice age, in movie years. The lifts were on almost the whole time even though it was a redeye. The staff were friendly and helpful in the limited way I saw required. They gave us a meal even though the flight left at midnight. Surprisingly, based on what id heard, we arrived early. The longer flight was on a bigger plane with seat screens. The staff were again fine to good. They gave everyone a toothrbush. The food overall is about average--better than the terrible (like Alaska), worse than the pretty good like Asiana or New Zealand. Their technology is garbage. I couldn't select seats online and had to call. I couldn't check on my reservation or check in online and I had to call. Oh, and it's annoying that they actually weigh every carry-on. People need to carry electronics with them, and electronics are heavy. Spare batteries must be carried on rather than checked, and those are heavy.

We flew Tiger Air on a domestic flight from Brisbane to Cairns. As we were on a smaller plane, the…read moreseating arrangement was a bit tight, but it was a relatively short flight by our standards (2 hours) so this wasn't much of an issue. If it were a longer flight, then this could have been problematic. Only one beverage/snack service during the flight. Nothing complimentary. Everything for purchase. Again, being a shorter flight, this wasn't an issue. As I said in my review for Jet Star - another budget/no frill airline - Tiger Air got us (and our bags) to our destination in one piece and on time. That's all I expected and paid for. Take advantage of the queue jump, it's a huge advantage, and baggage purchase (cause they aren't kidding about the carryon fees, to the tune of $94 per bag if over 7kg)

The flights feel like a pop-up ad where you can't turn the sound off--cheap and invasive. Seats are…read moreentirely unpadded plastic with thin fabric coverings. No refreshments are provided, but advertisements for their high-cost merchandise and food are loud and intrusive. Baggage policies are the worst in the industry. This airline is not worth the potential $10-30 in savings on the fare. It's a degrading experience flying TigerAir.