Edgewood Heights really is a great place to live overall, but there are a few issues that future…read moreresidents should know about. When I first moved in, the complex had a very high-quality feel to it. However, once you start using the amenities and living there for a while, you begin to notice where things fall short. First, the indoor pool seems to get shut down frequently for cleaning. When I first moved in it felt like it was closed every other week. At one point management even had to send out a message reminding residents to shower before using the pool, which explains why it was being closed so often. Second, the arcade was actually one of the reasons I chose this complex. Unfortunately, about 20% of the machines had issues. Most of the games are free except one, but several machines didn't work properly. Before I even moved in they had already created a rule that children under 13 couldn't use the arcade without a parent present. Third, the weight rooms were disappointing. One of them is extremely small, and the other has machines that were frequently out of order. Fourth, the back side of the complex definitely has some residents who don't respect the property. There are rules about smoking on the property, yet I constantly found cigarette butts scattered around. At the same time, marijuana smoking is treated as a major issue. Garbage around the property was also a recurring problem. Fifth, the complex uses trash valet service. One rule is that you're not supposed to put loose garbage into the bins outside your door or you can get fined. The problem is that several times I came home from work and found that neighbors had put their loose garbage in my bin. Sixth, the walls are advertised as being thick, and it's true that you usually can't hear normal conversation from neighbors. However, that doesn't stop you from hearing loud music when someone decides to blast it at 4 a.m., which isn't great when you have to wake up early for work. Seventh, guest parking is very limited. Like many apartment complexes, finding parking for visitors can be frustrating. Eighth, the complex is gated, but the back gate seemed to break down constantly. It felt like it was out of service every other week. Finally, the arcade rules eventually had to change because of vandalism. Residents now have to rent the arcade out to use it. I've also come home several times on Friday or Saturday nights to find parties happening in the arcade area. The parties themselves aren't the issue, but it often felt like parents weren't supervising their kids or guests very well. Overall, Edgewood Heights really is a good place to live. The apartments themselves are nice and the property has a lot of potential. But the amenities and resident behavior sometimes make the experience less enjoyable than it could be.

I had to move out and back to TX due to a domestic issue I only lived there 3 weeks and they won't…read moreremove me from the lease and he won't of course. They said they can't but they can of couse. This isn't right to have me responsible for his apartment be careful with this complex and there amenities are always closed

I am coming up on a year here, and I have loved it here. The management team have been amazing,…read morethey know me and my dog by name every time I come in. My apartment A3 plan is nice, the bedroom is huge!! Nice appliances, lots of cabinets, great windows!!!! Any time I needed maintenance which was one time, my issue was fixed ASAP. My dog learned how to open front door and get out......hahaha and the management team responded quickly......my girl was safely returned to my place....... It is quiet and I feel very much community feeling here. I love my neighbors and feel safe. Parking can get iffy, but I have always managed to park. I have read other reviews and I just did not have a bad experience here and I'm an older lady. I love it here and only reason I am not renewing my lease is space. I have enjoyed my time here, I recommend 207 East with zero hesitation Kristen & Stella

I've been at 207 East in Edgewood for only two months, and I already can't wait to leave. Before we…read moreeven signed the lease, we carefully read all the reviews about this complex -- and the #1 complaint everywhere was parking. We thought: "Okay, parking issues? We'll figure it out, we'll manage." I'm used to dealing with all kinds of difficulties in life, so I figured this was just a small inconvenience we could handle. Boy, was I wrong. What looked like a "minor" problem on paper turned out to be a massive, daily nightmare that completely ruins living here. When we signed, the leasing office was all smiles and promises: "We care about our residents," "We're here to help," "Best community ever." Felt genuine at the time. Now it's obvious it was just a sales script. The parking situation is the main reason everything went south. "Free" open spots are permanently occupied by junk cars, flipper vehicles, big vans -- some rotting there for months with mold. Those never get towed. Covered parking is $155/month, garages $250-$255 -- ridiculous add-on fees when rent is already high. One night I came home late, exhausted after work, no open spots anywhere. I parked in what I thought was acceptable -- first and only mistake. Next morning my car was gone. Office: "Towed, here's the number." Tow company: $500 immediately or it jumps in hours. I asked for a break since it was my first time and I was dead tired. They said straight up: "We share revenue with the complex for operating here. We can't discount unless management waives their cut. If they agree, we charge only our tow and storage fees." Went to the property manager and explained calmly: late return, no parking, exhausted, first offense. She cut me off immediately, rude and condescending: "You knew where you parked. You knew the rules. It's in the lease you signed." Smirking like I was an idiot for even asking. When I said there were literally no spots, she snapped: "You could have parked at AutoZone." Their brilliant solution -- park at a lot that tows at 5-6 a.m. so you either wake up at dawn or pay twice. That's how they treat people paying thousands in rent? Yes, I made a mistake. I admit it 100%. But if it were legal to shoot me for parking in the wrong spot once, they probably would have pulled the trigger. Instead, they used it to squeeze $500 out of me and pocket their share of the towing kickback. I already know exactly how they'll respond to this review: copy-paste template -- "We're so sorry this happened... please contact us at [number] so we can discuss and resolve this issue." They always do that. Every second review here gets the same scripted reply. They pretend to care, act understanding, promise to help -- and then do absolutely nothing. No real resolution, no actual change, just more of the same arrogance: "You shouldn't have parked there." They're not interested in fixing problems. They ignore junk cars hogging spots for months but jump to tow residents over one tired mistake. The golf-cart "security" exists only to ticket and call tows, not to help. Management sees residents as walking wallets -- milk the rent, milk the towing profits, ignore the rest. We're out the second the lease ends. If you're considering moving here: read every single parking and towing complaint first -- especially since we did that and still underestimated how bad it really is. The "free" spots are a trap, paid ones are overpriced, and when you need help, you get rudeness and a template apology instead of solutions.

Lived here for a year and would not recommend moving here. Very frustrating experience. Management…read moredoes not do their job correctly. Passes on their responsibility's to the tenets. Almost had my car towed once even with a parking permit. Main front gate has not worked during the entirety of my stay. Work orders did not get completed in a timely manner. Lived with a hole in my living room for 4 months because maintenance team is understaffed (see picture below) lastly we had many problems with mold on our walls, on our personal belongings that management did very little about essentially putting a bandage over the problem and would not let us leave the complex without breaching the lease contract even though it was a ongoing health issue.

Copper Creek does not belong on this list. They DO credit…read morecheck. Rental agent was very nice though. I had one collection on my CR so they turned me down. When I investigated the CR it turned to be my bank whom I've been banking with for over a decade. They erroneously reported that I had a delinquent account. I have NEVER owed them anything. Goodbye KEY BANK.

Edit: I wrote an earlier review, in 2021, that gave five stars. Well, my opinion has changed…read moresignificantly. I've lived here for several years. It has gotten worse each year. Although they did, finally, paint some of the worst areas. But it is like lipstick on a pig. The buildings are old and rundown. The wood is crumbling at the base of the exterior walls. My deck looks like a bad sunburn with all the peeling paint. The majority of the ponds are dirty and no longer have fountains.The population of the buildings has undergone a notable change and no longer reflects the demographics of the city. The rapid change has been odd and disconcerting. The pool is incredibly loud and disruptive. Posted rules are ignored and broken every day. The gates are not secured and everyone and anyone from the community (including little kids) walks in. The office staff does nothing more than offer lip service to the issues. In short, this is no longer a good place to live. Go elsewhere is my heartfelt advice. You'll be happier there!

Do not rent from this complex they do not fix maintenance problems its been over a month and they…read morestill have not fixed m washing machine every since the new management took over this place has turn to garbage

We are going on our second year here and absolutely love it. Wildlife all over, geese, rabbits,…read moredeer, ducks and an abundance of birds. They keep the area well maintained cleaning daily for any garbage that might have found it's way to the common grounds. They are right on the river so some of the apartments have a water view. One other thing that is nice is that they keep op on the garbage dumpsters so they are not overflowing onto the ground. The office staff are very accommodating and if you have any issues they are ontop of it. The walls are fairly good on sound, though you will here the ocassional dog bark for every now and then.

Unhelpful and unprofessional management. The apartment is…read morerun down and far from being renovated. Overpriced and poorly kept. Can't wait for the lease to be over

Nasra and Mohamed Terry made our entire apartment…read moreexperience feel like a blessing from start to finish. From the very first interaction, his kindness, patience, and genuine care stood out in a way that's rare to find. He wasn't just doing his job he was truly looking out for our family. By nature, Terry is incredibly sweet, and it shows in every detail. He took the time to answer all our questions, made the process smooth and stress-free, and treated us with such respect and warmth. What touched us most is how our children responded to him they were genuinely amazed by his beautiful soul and the way he made us all feel so comfortable and welcomed. It's not every day you meet someone who carries both professionalism and such a sincere heart. Terry is truly a gem, and we are beyond grateful that he was part of our journey into our new home.

Terry and the rest of the front staff were very helpful and went above and beyond to help my family…read moremove in to an apt. Ty for everything

I have lived here for 5 years and I love it! It is a gated…read morecommunity so I feel safe. The community is beautiful with flowers and well maintained. They provide us as a surprise with Kona ice and breakfast bags on the way out to work but my favorite is the swimming pool! I love when we all get together and music, BBQ and enjoy each other's company. There is even a dog park! Maintenance is on top of it! Management gets it done with a smile! This is where I am staying! I have lived in apartments most of my life but this is my favorite! Great community!

Interesting how the people complaining are all related. I was in the office when this bunch of nut…read morejobs rented. I feel sorry for Tammy and Cookie having to deal with them. I refer all my clients to Simons Mill because the staff are so helpful and pleasant to deal with. They have gone out of their way to move people in early and help with anything they need. When people ask me where to live in the area, I always recommend Simons Mill. They maintain the property well, keep a nice community and are always great to work with. Trust me I know bad apartment buildings this isn't one of them.

My husband and I have been here since mid March, and couldn't be happier. The last two apartment…read morecomplexes made us wary about moving to yet another complex. We had visited twice before we decided to move here. We are glad that we did! The apartment was clean, and we only had three things wrong with it- one of the window screens was bent so bad that big bugs were getting in, the dryer squeaked so loud it bothered my dogs, and the washing machine wouldn't complete its cycle. I spoke to the manager, and within 10 minutes, the maintenance man was there repairing the issues. Yes, there are some structural issues, but the complex has had a chance to settle, and things like this happen. There are no amenities, like a fitness center or a pool or a theater, gym or community computers. I'm fine with that. I don't need it. I like that fact that it is QUIET here. No loud music is allowed on the property at any time. You actually see the manager out and about walking the property. It is clean. There is no trash just laying around. There are no loud screaming kids. There is no window-rattling car stereos. This has been nothing but a pleasant experience for the two of us, and I am happy...no, WE are ecstatic living here.

I rented, then arrived evenings from out of state October 2013. If I were not so tired from the…read more1200 mile trip I may have noticed much of this and not signed the lease. I would have The camera lens added much depth. Rented from photos. Do not believe photos. Also, be sure you read the lease thoroughly before signing it. The owner ridiculed my "lack of apartment experience" when I remarked how small it looked for the stated "1100 SF". The garage is nearly 1/3 full with items from my previous 1100 SF apartment that I cannot fit into this one and I had NO storage area there. My bookcases had to be placed in front of the ONE heating element downstairs. "You can heat the downstairs with the gas fireplace. It's cheaper anyway," Owner stated. The gas fireplace has stopped working THREE times since October. The T.H. was disgustingly filthy. All the baseboards/windowsills needed scrubbing. The pantry door laminate was cracked, and repaired with Super Glue - now sharp edges rise and do not meet well. I had to scrub the tub and toilets before I could use them. The downstairs toilet & linoleum (leak) were FINALLY replaced however the oversized toilet used in this half bath moves whenever you sit on it. There were (are) gaps in construction meeting properly. A hole in the door covered by woodgrain tape. He repaired the tape by putting a white door knob stop over it on the brown door. "I don't have a tan one". (Luxury Apt?) More blacktop than grass. No amenities of any kind. Not even parcel acceptance for UPS or FedEx delivery. The owner-manager of this complex is an Attorney. Think about how that may affect you in the future. I know how to protect myself with any Apartment, do you? If not, Facebook me for more information.

I have currently moved out of these apartments and it's not because of them. This apartment complex…read morehas been the best complex that I've lived in the grounds are always kept up everyone is so friendly and the management is excellent. I lived there for 6 years with not one problem, they are always on time with fixing things and they kept me up on what's going on in and outside the community. If I ever had to move into an apt again I'm coming back here.

I've had a great experience with these apartments. The office staff has been exceedingly friendly…read moreand their maintenance is very prompt. There have been issues with theft in this area (not necessarily the apartments fault). We also had an ongoing issue with ants I'm not really sure why but after the last time we left bait out they stopped coming (something like 6 months ago). Lived here for just over two years. I noticed in the other reviews trash piling up. That hasn't happened in a while although I do occasionally see a couple bags by the compactor.