Estimate given in writing and signed but then contractor wanted more money and left without…read morespeaking to me. I did not know if he was coming back so waited. Called company to ask and they said he would call me back but no call. Next day they said he was busy on another job and did I want someone to come and give me a new estimate. Wasted my time and estimate not honoured by company.

This company is deceitful. Avoid at all costs. Go to your local home depot for legitimate…read morecontractors. They provided no breakdown of how they conduct their estimates.

Last summer I bought a 6x6 kit to be used as an outhouse. I picked up the kit from Chris Mainville…read morewho took lots of time to show me log buildings on his property and give me advice on construction. I opened the kit at home and was immediately amazed at the quality of the parts and the ingenious way the building would come together. Every part is clearly marked and the instructions are devised to help guide you through the entire process. I was on my own most of the time and having some surveying experience I took lots of time to ensure the foundation was level and the first rows went into place square and level. With this done, I was able to put the walls in place in one morning with my wife handing the boards to me. Everything is labeled and is cut to fit perfectly. After that, the roof parts went on easily and the roof and floor boards were very easy to install. The door was hung with easy adjustable hinges. I was fortunate to have a friend with extra tin for my roof and by pre-drilling holes, I easily installed the tin roof by myself. I purchased a tank for my outhouse online. The advantage to this is that if I want to use the building as a shed, I can easily remove the tank. Along the way, I needed some clarification on the instructions and my phone calls to Chris were answered promptly and every question was answered. Everyone says that I have the nicest outhouse ever and the construction was actually a pleasure for me. I couldn't recommend the log building more and certainly Chris was as good as could be in helping me out.

From the owner: Take advantage of our biggest sale of the year! Log structure kits on sale from 10% - 30% off!…read more Your premier source for high-quality log structure kits. Our kits are easy-to-assemble and can be delivered right to your property anywhere in Ontario or Western Quebec. Let us help you bring your vision to life!

My experience with To Do Done was disappointing. They provided an initial estimate, then indicated…read morethat any additional work would require a "change order". Their estimate was a bit higher than other companies, but I decided to go with them since their reviews were so positive. Unfortunately, after they had completed demolition, I was advised that they had forgotten to include the cost of labor to tile the shower (the main element of the project) so I then received a "change order" of $3300 for that work. There were several occasions where I was provided with a change order that was over double the cost of what I was quoted, and they would then reduce it with no explanation when I questioned the amount. At one point they attempted to charge me for labour to install a vanity when I had already paid for that in the original estimate. I'm not sure why this problem kept occurring, but had I not been diligent in asking for clear breakdowns of the change orders, the renovation would have definitely cost a lot more. At the outset I made it very clear that project management was important to me, as I was renovating my only shower and needed to find alternative accommodation. I was told that I would need to be out of my home for approximately three weeks, with a five-week duration for the entire project. Unfortunately, it progressed so slowly that I was out of my home for almost seven weeks, a huge inconvenience. I understand that delays happen, but at one point I was informed that my designer did not order enough tile for the shower. Inexplicably it took them over a week to get more tile from Toronto, resulting in me being out of my home for an extra week. No apologies or acknowledgement from the company for that mistake. Everything ran late, and it was two months before I even had sinks in my bathrooms. They eventually tried to blame the delays on my ordering custom bathroom vanities, which would have been believable had they ordered the vanities early in the project, which they did not. Overall, it ended up taking an unbelievable five months to complete my five-week renovation. In fairness, the last six weeks were primarily a negotiation about the damage they caused to my hardwood floor during the project. They ripped up the varnish with their tape, attempted to repair it many times only making it worse, and then had the audacity to send me a change order for $3000 to refinish the floors. We eventually came to a resolution on that issue, but it was a very painful process. For all the frustration experienced during this project, thankfully the work turned out well, aside from a few minor mistakes. There were certainly glitches along the way, such as both sinks leaking upon installation because an apprentice did the work with no supervision (again, no acknowledgment or apology, just business as usual I guess), but overall the quality of work seems good. However, if you are looking for competent project management and a company that takes accountability, I would look elsewhere. Twice during the process I contacted the owner to express my dissatisfaction, but that achieved very little. The first time she blamed everything on the designer that she fired mid-project and did not replace, and by the end of the renovation she blamed everything on her project manager. It was surprising that a reputable company owner wouldn't understand that she's accountable for her own employees. Despite the many problems and delays I experienced and the fact that she told me she was "embarrassed" by the project, she did not offer any type of meaningful compensation. She did not even offer to waive the $2400 "design and management" fee, even though she fired my designer, and the project was clearly mismanaged. To the contrary, the project ended with her trying to get me to sign an agreement to not post a negative review, which certainly provided me with clarity on why their reviews are so positive.

My wife and I used To Do Done to get our rental unit ready for sale. Because we don't live in…read moreOttawa, we needed a contractor who could do it all. Our realtor recommended them. They were a one stop for the whole make-over of our condo. They removed carpet and installed new flooring throughout, painted all the walls, spruced up the kitchen with new cabinets, backsplash and counter, and gutted the bathroom. The place was transformed in 4 weeks. We spent just over $50K on the job. The original amount we were going to list our condo for was reassessed by our realtor after their work, and we put it up for $100K more, and it sold for over asking before it even hit the market! The quality of workmanship was excellent, and we also loved the software system they used to keep us informed daily. They posted photos and kept us up to speed on progress. We were able to make decisions from a distance, and didn't need to be there at all. We only wish we had a few more condos there to spruce up - we'd do that over and over with To Do Done. Ron Misurka

I have to say, moving can be the most stressful thing in the world. The staff at U-haul were…read moreawesome!!!! First of all the call centre person was beyond polite. Referred to me by name after asking permission to do so. She was clear and really knew company policy snd took the time to get me the best options and at the end of the conversation ask me to hold just for a moment, came back with a price drop!!! She even emailed me everything we talked about before we closed the conversation. Professional!!! 100%

I had a terrific experience at this location. After weeks of being extremely (and successfully)…read morethrifty about my move, I had to buy some boxes. So I popped in yesterday, got some friendly service, and was really impressed with the selection. They have several sizes and types of boxes to choose from, all at reasonable prices. They also offer a bunch of other kinds of moving supplies, stuff you didn't even know you needed. Check out their website if you want to see what they offer. I was assured that any boxes I didn't use, I could return. That's definitely what I wanted to hear :)