BEWARE RENTERS!!!!!! Will give you a surprisingly low rate and then send you a letter saying your getting a rent increase. They gave me a $77 rate and then increased just a few months later to $112. This is bad business to sucker you in and then increase your rates. They should advertise their rates as promotional rates and let the customers know at least 30 days before changing the rates, not one week. Oh yea and the reason for the increase is to make improvements with the facility. This is almost a new facility , what improvements are needed? Just a dishonest company taking advantage of their customers. I will attach a copy of the letter in photos. read more

The Attic Self Storage - Self Storage Near Me - Concord, North Carolina

UNSAFE. I have had excellent service so far, but everything went to hell today. I drive to my unit mid afternoon only to find the fence has been cut and peeled back like a sardine can in the back of the perimeter. Then it gets worse - there is a path to the location like it has happened before. When I texted them, they said we will notify maintenance. Notify maintenance did not address the crime so i called. When I called them, they said they were not aware of the fence being cut. (Yet I had just texted...scary) They advertise they have cameras- why would it not have been discovered by mid afternoon? When I called management, I asked them to give me an update when the police were called because Concord police said as a tenant, the owner needed to report the crime. Wish I could post how the whole fence section was cut it. It is truly sobering, especially when every tenant is required to buy insurance or show one's homeowners will cover it. This facility is not safe! read more

The Attic Self Storage - Ripped open fance that their cameras missed and they did not report to Concord Police - Self Storage Near Me - Concord, North Carolina

Staff was friendly and helpful. Even with LOTS of rain, our unit stayed dry. The free truck for move IN was great, and would've loved to use it for move out. We stored furniture for 10 months and it all stayed in nice condition- we did use our own moisture & bug control. Some difficulty maneuvering around the tight buildings. read more

They will not let me rate a zero because a 1 is too high. In two years raised price almost 40% to fund their own expasion. Got fed up with their constant increases moved out today only to find things roach infested, traces of rodent feces and ruined boxes with clothing because the units leak. Go elsewhere you will regret this place read more

The staff was friendly & helpful! I was able to lease a unit over the phone & via email so I didn't have to miss work to handle business. Having locations with 24 hour access is a plus with this 90+ degree heat. read more

Very friendly and efficient staff. Well kept facility with 24 hour access! Great move in special! I've driven by many facilities and turned away from them because of how the place was kept up and this one is a little farther away from me but well worth it! read more

DO NOT STORE YOUR ITEMS AT THIS STORAGE PLACE UNLESS YOU WANT YOUR ITEMS STOLEN!!!! The management does not care about security at all. When we had our items there, management was informed that there were people actually living in the units but we were advised it was very difficult to evict them so they had not been unable to do same. Additionally, there was no security at all when we were there-no cameras-low fence line with a dumpster to easily access the property-and easy access to the enclosed individual units for which we paid more. Often times there was nobody on the property at all. They continued to increase the rental by stating that the insurance had increased however, when we went to make a claim for our lost items they now say there is no insurance but a protection plan and that we don't meet the criteria for making a claim with this plan. I would advise no one to use this storage place! read more

I would not store anything of value at this facility. They have a severe rodent problem. Units are infested with roaches and mice.

This is the worst storage place ever! Do not use! We have had a place there for over a year. The original owners were great. The new owners doubled the rent with no notice and would start sending late notices before the month was up. Today we went to get the last things out of our unit and they had deactivated our code to get in without any notice. Will never use again! read more

HORRIBLE CUSTOMER SERVICE!!! When I first moved into my unit in July 2018, the unit beside me was vacant. By mid-september, during Hurricane Florence, I had a bad customer experience with LaRon(not sure of his position). After that I advised that I would vacate the unit by 9/30. By the end of the month, a new tenant had moved in next door and my unit was infested with roaches so I could not move out and was forced to pay another month's rent. There were roaches crawling on the ground, in my boxes that had been taped up, everywhere. It was disgusting! I reached out, speaking with Kyle and Sam(office mngr) several times, who basically offered no assistance, made it apparent that I was bothering their lives because I wanted these roaches gone and Sam even went as far as to try to imply that I may have brought this infestation with me. HOW CRASS!!!! I was informed that they only exterminate 3 times per year. After some more back and forth conversation, I finally received 2 small smoke foggers and some bait traps from maintenance on 10/26. I requested an extension on my move out date because I didn't know how long it would take to get rid of this infestation. My request was flatly denied and I was told that my unit would be locked if I did not move out by the 11/2/18. I tried to go set off another fogger on the morning of 11/3 only to find that my access code had been deactivated and they were demanding another month's rent even though I previously advised that I move out as soon as the roaches were gone but I was not moving my belongings with their other tenant's little gifts. THERE IS NO WAY THAT I SHOULD BE FORCED TO CONTINUE TO PAY FOR ADDITIONAL MONTHS OF STORAGE AT THIS PLACE BASED ON THE FACT THAT I DON'T WANT TO TAKE THESE ROACHES WITH ME! I DID NOT BRING THEM SO WHY SHOULD I HAVE TO TAKE THEM WITH ME. THIS IS HORRIBLE. My kids and I don't have our winter clothes nor coats because I didn't want to risk taking something out of the storage and bringing the bugs to my home. It's freezing cold and we are still wearing summer clothes. These people are heartless and only about the money. They know they would not be willing to take these roaches to their homes so why should I? Spiders, daddy long legs, earwigs.....those I can handle. Roaches???? Heck no, they have to go! read more

worst customer service!!! very unprofessional, i believe that have someone living on site at the concord attic location in a honda civic. when i first started with the company they promised a moving truck, never got it. purchased the unit over the phone for a one bedroom home. after loading my truck and getting help to move the unit was not the size i ordered called to speak to someone no one could help me. finally got a customer service representative on the phone who told me that the site manager would follow up with me. never called and followed up. so i end up loosing many of my items b/c they didnt fit. moved out after a year. company has added additional charges to my account, after telling them i would not pay it, they threatned to send me to collection and have continue to bill me invoices for a services i no longer use. please dont give this company your money. it not worth the hassle. read more