Our family's experience with Brookdale Brookfield Woelfel Road over the course of nearly four…read moremonths (summer-fall 2025) was mixed. While there were some positive aspects, significant concerns about staffing, communication, and quality of care ultimately led us to move our mother-in-law to another facility. On the positive side, the food was very good. Residents were offered choices and could eat in a restaurant-style setting, which she genuinely enjoyed. Additionally, some staff members were exceptionally kind and went above and beyond in their care. However, there were consistent issues that impacted her well-being. Planned activities were frequently canceled due to staffing shortages. Because she is not mobile and requires assistance to attend activities, she often depended on staff to inform and help her participate. Without regular family advocacy, she was not consistently included. About a month into her stay, she was moved from a shared dining table with other residents to sitting alone--this occurred on her birthday. Given that she was adjusting to a major life transition and grieving the recent loss of her husband, this change was especially difficult. During her stay she was not consistently being taken to meals and lost a lot of weight in a short amount of time. We also observed concerns with staff presence and responsiveness. At times, staff appeared disengaged, sitting on phones or eating in common areas, making it unclear whether they were on break. Staffing levels seemed particularly limited during evenings and weekends. More concerning were issues related to personal care. During her stay, she lost 10 pounds and experienced multiple UTIs. There were several occasions when my husband arrived in the morning to find her still in the previous day's clothes, in wet incontinence garments, and with soiled bedding. While staff sometimes stated she had "refused" care, we were not confident that consistent or sufficient efforts were made. The call button system was also problematic. It required residents to hold the button down for an extended period before activation, and response times were often delayed. Some staff members were unfamiliar with how to properly reset the system so my husband had to show them how to use it. Although we requested the simple old style call button, we were told none were available, despite observing newer residents being given the old style buttons. We also encountered issues with missing personal belongings. A gold chain was replaced with a non-gold one, and a new TV remote went missing. Additionally, our mother-in-law reported that a staff member asked her to write them a personal check, which we immediately reported. Another resident nearby also reported missing cash. As her condition declined due to UTIs, she required the use of a Sara Stedy transfer device. We had to purchase this equipment ourselves and train staff on how to use it, as they had not received prior training. Eventually, we were advised to move her to memory care for more support, but instead we chose to relocate her to another facility. Since moving, her condition has improved significantly. She has regained strength, is walking short distances, maintaining her weight, bathing regularly, and is consistently dressed and cared for. While there were some compassionate individuals on staff at Brookdale, our overall experience did not meet expectations for the level of care being provided, especially since we were paying for the highest level of care. In speaking with long-term residents, we also heard concerns that the quality of care has declined over time.

I have a loved one that has Parkinson's and Dementia so I has faced last September 2020 with…read morefinding a facility to meet his care needs. I chose Brookdale Senior Living/Capital Drive - Brookfield for his long term assisted living care. I was impressed with the intimacy of the facility because they only has 24 residents and they specialize in Dementia Care. Their staff is caring, attentive and they get to know each persons individual needs. They know my voice when I call and they are respectful to both his needs and mine as his caregiver - Are they perfect NO - Do they make every effort to take care of any situation and communicate - YES - If I had to do it all over again I would still pick Brookdale - Their Staff is the BEST

In spite of corporate ownership, the various Regency Senior homes each have unique personality…read more This one has superior staff and facilities, it's clean and well run. The residents seem happy, and if I'm reviewing the assisted living facility, they do have a good social activity and cultural entertainment schedule, because that's why I'm visiting. It's got a warm feeling, multiple fire places, domestic and friendly decor, and it's literally very warm. Adequate parking for visitors out front, easy access off of National Ave.

Independent living: nice facilities and very well maintained. Staff is very friendly but place…read moreisn't very well run. The handbook you get when you move in is missing lots of important information (last revised 9 years ago) like a map, how to pay rent, etc. etc. etc. You can get information but you just have to find someone to ask vs. it being provided. Dining facility is beautiful but no one eats there .... huge place but 6-10 people there for dinner. This is a disappointment for people who are looking for ways to meet with and engage other residents. Nice place but has more of a feel of a senior apartment complex vs. a community, which is fine depending on your situation

It's a nice place, clean, roomy, well maintained and like all senior residences that I review - its…read moresocial entertainment schedule is good. I got a rare occasion to witness the staff in action for a minor medical emergency and I was impressed with both their medical training, they knew to call 911 right away without delay, but more importantly their social demeanor. They kept calm and quiet, attended to the patient while simultaneously reassuring an upset elderly friend of the patient. The friend was probably just scared and concerned, but she was being pretty insulting, loud and unhelpful. The staff didn't take it personally and handled the whole situation in a way that hardly anyone around even noticed what was really going on. Of course I don't know how typical this is, but if it is typical I would say the residents are in good hands here.

I am so sorry my mother didn't choose the wonderful facility we first looked at. I don't like…read moreanything about this place.

Our family had placed an elder here and we were excited because the facilities are beautiful. We…read moresoon found out that was the only thing that was true about the place. The care for the client we had there was horrible, I wouldn't place an enemy there. If you love your elder don't place them here. Neglect was evident on some of the residents that I saw (our elder too). I understand that Castle is understaffed but that doesn't mean a resident shouldn't be cared for, pay your CNAs what they are worth and maybe you'd have better care. Regardless the CNA and LPNs and the RNs should be ashamed of their work ethics. This was by far the worst senior living company I've ever seen. Yes I've worked as a CNA but I took pride in caring for my residents and the families appreciated the few minutes of extra time I gave. I would never put my parents in this facility, they would be better off somewhere else keep on looking for other places you won't regret it. My biggest regret is doing business with Castle in the first place.

My uncle is a resident here and we are so grateful for the great care he receives! Staff update me…read moreon his condition frequently and every time we visit him, which is 3 times a week, staff is friendly and greets us with a smile. Very clean facility. Thank you everyone at Castle!

Pleasant, clean, welcoming assisted living facility. Good social calendar (which is how I judge…read morethese places), lots of activity among friendly residents. Less isolated than comparable senior residence sites. Good staff, maybe a little short staffed, but I think they all are now.

From the owner: Avalon Square, located in Waukesha, WI, is not-for-profit, faith-based provider of quality housing…read moreand services for senior adults. Living options include one-and-two bedroom senior apartments with washers and dryers, eat-in kitchens, underground heated parking and ample storage closets plus some units have gas fireplaces. Studio, one, and two bedroom assisted-living apartments are complimented with weekly housekeeping, chef-prepared meals, 24-hour resident assistance and a personal emergency call system. The Avalon Square specialty care residence serves seniors with increased health or memory care needs in a residential setting. Avalon Square community amenities feature a 1950s cafe, chapel, community room, club room, fitness center, hair salon, media center, library, and workshop. Avalon Square services include recreational and special event programming, fitness classes, spiritual programs, dining services, transportation to scheduled outings, and volunteer support. Avalon Square is a Presbyterian Homes and Services community, all faiths are welcome.

The only positive thing about Care-age is the staff. 95% are very caring and treat patients with…read morerespect. For the most part, it takes far too long for them to respond to the call light. You can tell which ones care about taking good care of you and the few who are there for the paycheck and act like you're bothering them. The food is not good. The food isn't even warm when it's brought to the room. I've been given the wrong meds twice. I was on the rehab side of Care-age. The room is good size and the bathroom has a shower. The cold faucet handle has been missing since day 1. After I had my 1st shower I complained to the maintenance supervisor about the non-slip strips on the shower floor weren't sticking and it was very unsafe. 2 weeks later it's still not fixed. They do have a variety of activities for the patients. One star for the activities and the second star is for the awesome staff. The rehab staff and program is top notch. Many thanks to them. A special thank you to Brianna and the nursing staff. Sharon N.

Place seemed okay to me when visiting. A little short staffed, but they're all in that situation…read morenow. Pretty good social schedule, place was clean, staff seemed competent.