I was in the market for my 3rd or 4th security system switch up, and decided to go with Aegis, as…read moreI've seen many of my neighbors and several friends have used them. I had a pretty large and difficult Elk system, which was previously Honeywell, that I needed completely removed and replaced with a specific system I had done my research on. From the start Aegis was very helpful and open to whatever type and brand of system I wanted to install. The job was a long one.. they had to start with figuring out what wires were for what zones, because nothing was labeled. I live in a 100 year old home, and that is always an added joy to deal with when it comes to crawling beneath, or getting thru plaster walls and ceilings, but the Aegis guys never complained. They came back day after day, week after week until the new system was up and running! They had to remove the old panel, label each wire for all of my 75(ish) zones, move the location of the new panel, test signal strengths(since my plaster walls can be an issue at times), and add repeaters where necessary. They even came back after all was said and done to make sure every zone was labeled to my liking, and to make sure they had not missed anything!
Although the job was probably more effort than the cost, they still did the whole thing with never even telling me something couldn't be done, or I'd be charged extra. I def. Would recommend Aegis Systems to anybody In the Dallas area looking for a great Security company!
Update: Have been waiting for weeks to have the security panel moved over 1-2ft for an extension project currently underway on my home. Come to find they didn't show today because they decided to hold appt hostage, for $1100 that was due. This additional balance was for several service calls, that I wanted to make sure were warranted since they were calls to finish, or fix things that weren't completed with the system install. Didn't think it was fair to charge me for several "service calls" when it was trips to get the system up and running smoothly. Thought the 18k I had spent already warranted a complete system with no low battery alarms for several glass breaks setting the alarm off continually at 2am... waiting for the owner to call me to see how we remedy this issue.