Critical: Professionalism, Punctuality, Quality, Value…read moreQuoted 3 week project for my 2 GTRs took:
6 weeks for one - transmission blew because of tune, boost leak because of inferior parts / workmanship, other issues; have all the texts / videos / images to support this review.
GTR 1 - built engine and trans
After the build and tune:
1. Transmission front case shattered (Craig - Owner did this on his test drive)
2. After the car / project was said to be complete, it seemed to drive great but quickly I found that the gas gauge wouldn't read empty / full accurately, boost gauge reading 15-17 (low) and the transmission gave hard shifts at times. I drove back a week later for a health check and after an update - went out for a data run and blew the tran down the street. Craig completely blamed me. (His texts / the details given to me have been proven to be false, that this was a tuner error)
3. Craig repaired the transmission and replaced the bell housing, sent the car back.
4. I received the car leaking trans fluid, all over my driveway, Craig says that it's residue from the first blow up, that he drove it around and the transmission is perfect. He told me to drive it and let it burn off. Went for a drive, vehicle had a severe vibration and then I lost all gears, pulled over at side of road and all the trans fluid came out.
5. Craig again repairs transmission - replaced prop shaft (saying this too was bent and that is what caused the transmission to open back up and leak), then says he can't locate the boost leak and 3 weeks later - still has not found it. After several interactions including an on-site - I just got fed up with the shops lack of trained personnel, car sitting with no firm plan of action or timeline - and Craig has just become even more rude during his communication with myself and other clients.
6. I finally decided to pull the car out of his shop and took to another and in 1 hour boost leak was found - Craig cut the turbo outlet piping to fit, gorilla glued and clamped them on - and that's the primary area loosing air. Car also has an excessive oil leak, and other minor low quality connections / fasteners used.
GTR 2 - FBO+
9 weeks for this one to be "completed"
1. Returns to me with under panels missing 8 fasteners, fender liners not installed correctly, steering wheel at 11 o'clock, flex fuel kit leaking. I fix what I can on my own.
2. 4 days later the car won't start, sent back up and over a week later returned with the steering wheel at 10 O'clock, chatter in rear (transmission) and main prop shaft had 4 bolts loose. Call in and they can't work on it for a week - so I take to another shop who adjusts the steering, torqued the 4 bolts on the prop shaft, and funds two coolant lines also leaking.
There is so much more. The texts received from Craig with his explanation of how I destroyed the transmission has been reviewed by 2 other very reputable GTR tuners and 2 GTR shops, all of which confirm I've been lied to, cheated, and screwed over by Craig @ MasterTuned
note: There are many other issues with this shop, staff and other clients, many clients (GTR ones) that even after being screwed around by Craig, still need him to support their cars = reason you wont see them posting on here.