This is a review long overdue. My family and I first used Laila's services in the summer of '18 for…read morea short trip to Maui. This would be our first trip together outside of hitting the open road and we were looking for someone to make sure it was done right. We struck gold coming across Laila and could not have asked for more. Our trip included a wide range of activities to include diving, zip-lining and a luau. Accommodations were carefully chosen to give our family the most comfortable stay we could have. Fast forward to the Fall of '22 and we were in planning for a 2 week European Vacation over Spring Break '23. Laila was extremely attentive and energetic throughout our planning and had so many great ideas that we had no doubt we would get the best experience possible. Honest discussions helped us to hone in on what tours and attractions would best suit our family and I think we nailed it. Her estimates were spot on and we were not caught off guard by any cost adjustments or fees. When the time to leave for our trip came close, we ran into some snags that started to wear down on us. Strikes and protests in areas we were set to travel began to cast doubt that our trip would be a success and then I was alerted by our airlines that our outgoing flight was canceled. Just days before departure! I immediately reached out to Laila and she responded rapidly at an hour I wouldn't expect anyone to be up reading emails. She was able to find out what caused our cancellation, confirm an alternate departure flight and prevent us from losing a few days on the trip we thought wouldn't be possible. During our trip, her service only grew better. She kept communications with us and was kind enough to make sure we arrived at our destinations on time. We were even welcomed by a lovely gift from Laila in our room that was honestly a highlight of our trip as it reaffirmed us that we had been well taken care of and our enjoyment was firsthand. We are a family of 4 in our mid 30's and I understand that not many people my age reach out to travel agents. I do not think I could have confidently created a trip this enjoyable and stress-free on my own while tending to my normal day-to-day. Laila has my highest recommendation and we will continue to use her services for future vacations. Thanks, Laila!

My family has had the pleasure of working with Laila at Five Star World travel for the first time…read morethis year and have already had two wonderful family trips! I wish we'd worked with her sooner! She is knowledgeable, attentive, and fantastic at tailoring your quick weekend trip as well as planning a more extensive vacation. Every time we've worked with her we've found that she was able to surprise us with both cost savings and extra perks.

Horrific. My experience with Jantima Danford Travel Agency Services is the reason I did not use…read moretravel agencies for 20+ years, and never will again.....I booked a $2,000 flight through her, checked the cancellation fee, cancelled the ticket with the understanding that I will pay the fee....Thereafter Jantima Danford advised it would take up to 2-months to credit my Visa....Despite my conveying I had a critical need for the funds.......Jantima Danford then had cowardice to blame it on 'some other company'....Save yourself....Book directly with Delta or any other airlines....Pathetic.

Very helpful staff. I spoke with a lady that assisted me via phone (Joselyn Chavez) was very…read moreknowledgable and skilled to ensure my request was completed accurately. I was very satisfied with her service.

I was just in to avoid going in to the DMV. The gentleman at the front, wearing a nose ring was…read moreincredibly rude from the start. He not only did not help with anything, he was more determined to be "right" than to gather the appropriate information to help solve my problem. He said he was a DMV expert because he had received 6 months of training and didn't want me to talk to someone else. This man was defensive, rude, and unprofessional. He is clearly in need of some customer service training. This makes me want to cancel my AAA membership.

I had the best experience getting my passport renewed here. Luis was amazing to work with and even…read morelaughed with me (but not at me!) over my expression- less photo, per passport standards. I tried to get him to let me smile just a little but he stuck to the requirements. We had a good laugh though afterward. Go here to get your passport renewed or expedited and work with Luis, he is a pleasure!

I went to shipmate plus because I was at my wits end trying to get a live scan performed for an…read moreemployer. I had gone to four places and was on my third hour of trying to get the live scan accomplished. I called shipmate plus and spoke to Luis. He informed you that he would be able to help me and I drove right over. This was at approximately 5 PM on a Thursday. They close at six, but Luis made sure that my life scan was done before he left for the night. It was very involved and being that it was a live scan for a job in a different state, the forms were different and the process was more elaborate than what was usually required. Luis went above and beyond in every way. He was kind, he was patient, he was funny and he was smart. If not for him, I never would've gotten this completed. Highly Recommend

Earlier this summer, our family had the privilege of taking a vacation through Nice, Florence, and…read moreVenice. We originally attempted to plan everything ourselves--flights, hotels, transportation, sightseeing--but quickly realized how overwhelming it was to manage all the moving pieces. That's when we decided to try a travel agent (with all the online travel booking sites, I didn't even realize they still existed!) And we are so incredibly grateful we did! From the very first conversation, Natalie took the time to understand our family's needs, interests, and travel style. She handled everything--airfare, hotel reservations, ground transportation, activities, and dining recommendations--with such care, attention to detail, and genuine enthusiasm. She even thought of things we hadn't considered, and her advice elevated our trip in ways we never expected. One of the most helpful tools she provided was the TripPlan app, which housed our complete itinerary, step-by-step check-in instructions, flight details, hotel info, and all our travel arrangements organized by day and location. It also included Natalie's personalized suggestions, travel tips, and hidden gems for each destination. That app became our travel bible--it truly made the experience seamless and stress-free. What really stood out was how much Natalie cares. She clearly has deep knowledge of each destination and it shows in the thoughtful touches and curated experiences she builds into her plans. She went above and beyond to ensure that our family had a memorable and meaningful vacation, and we felt fully supported every step of the way. Natalie didn't just help us plan a vacation--she helped us create lifelong memories. We can't thank her enough and are already looking forward to working with her again for our next adventure. Thank you, Natalie and Olive Travel Agency--you are simply the best!

Natalie is very responsive and attentive. She works diligently to provide the best service and…read moretravel requirements requested. I highly recommend Olive Travel. Happy trails and safe travels.

No rating is deserved not even the one star you have to click in order to post this!…read more This is the worst company to go thru for travel. @carnival should be ashamed to license their name to this business. Nothing they pitch you is promised. Their customer service are nonexistent. But they'll call to hassle you for payment. You call their numbers listed online and it hangs up on you after 3minutes. You email them and they give you a member concierge number to call and no one answers. This business is false advertising the benefits of being a member and scam people out of their money. You don't even receive the trip or perks you were promised. They need to refund everyone's money including mine.

Do not get suckered. They will tell you what you want to here. I Became a member and was told I was…read moregoing to receive a seven day cruise to alaska withe web airfare airfare included With no expiration date. When I went to redeem it, the promises were not made and I did not accept it.They said they were going to send me a new certificate when I was ready. When I called they were going to send me the certificate and then turned around and said it was expired. Try to give me a four day cruise to mexico instead but it cost money two hundred and sixty eight dollars per person. This was not free and this was not what I agreed upon. This is a scam.Do not fall for it like I did.

Stop searching and start enjoying yourself! I'm happy to say…read morethis is the second amazing vacation we have enjoyed. Andrea is amazing and deserves an all star award for her dedication to her customers. We were setup with an amazing 5 days on a beautiful river boat and everything was perfect. Thank you so much for your help. This trip was truly amazing and I highly recommend this company if your looking for the best deal and insider connections. We were treated like royalty just because Andrea knows everyone and knows how to plan an amazing escape from the city life! Cheers to Andrea!!

From the owner: Building relationships is the cornerstone of my business. From our first contact through your…read moretravel plans, I will be there to assist and guide you based on your travel group's wants and needs. As a Certified Luxury Travel Specialist I specialize in river cruises, small ship cruises as well as tours. Favorite destinations to plan are Europe, Great Britain, Hawaii, Alaska, Canadian Train tours and Japan. I am always open for new challenges and locations.

we've worked with Debi several times booking flights and vacation packages. she's always been…read morewonderful to work with and she is always professional and friendly.

I have been using Debi for years. I am what you might call a Sandals addict, lol. We go to…read moreSandals Resorts twice a year, and she's also helped with some other trips I've taken to Las Vegas, Disney, etc. Some people think they do not need a travel agent, but when something goes wrong, a travel agent is priceless! I've had 3 hurricanes interrupt my trips, and rescheduling everything is not fun and can be hours and hours on the phone. If you have a travel agent, they do the work for you, so you don't have to worry about it! Last year, we were on a flight to JFK, and we were right over the airport and about to land. Fog came in and they turned our flight around and took us the whole way back home! This meant we were going to miss our connection and not get to Barbados!!! This happened around 6:30am eastern time, so it was about 3:30am where Debi was. I messaged her to let her know what was going on, and just assumed she'd see it when she woke up. Well, to my surprise, she answered me!!! She helped me to get everything rescheduled, and we got our whole trip rebooked for the following day, so we didn't even miss any of our vacation time! Things like this are the reason you use a travel agent. And having a person that answers you at 3:00am and answers all my Facebook messages is why you should use Debi. I'm not going to guarantee that 3:00am thing, lol. But when your travel plans go wrong, you want a person like Debi helping you out. And when you want to switch rooms because you find a better price, or you switch resorts because a new Sandals is opening...she can help you with all of it! Thanks, Debi! :)