The Barn Door Hardware Store

They're solid. I didn't even know this location existed but after Irr plumbing didn't have a gas…read morefitting I needed the guy at Irr suggested I go to West End Hardware. Sure - the parking is a bit meh but they had the fitting I needed and the price was fair. I didn't check out the entire store - I pretty much looked in the plumbing section and asked a guy working there to help me find the correct-sized fitting. He was nice enough and more important he got me the correct-sized fitting.

Bought over $1,300 in tools. Got home found my card statement was more than what my receipt stated…read more Went to store to ask about the discrepancy. Was told there is a 3% charge for cards. There was not a sign anywhere stating this and I was not verbally warned about it. Guy behind the counter then moved the digital signature device to show there's a charge (mind you this sign is the size of a business card and was hidden) I would have had no problem paying it and it's not even that much. But it's very shady to do it the way they are. I will no longer buy tools from here because of this.

Ferriers True Value Hardware & Fireplace Shoppe

Late on a Saturday afternoon, I started a project I had no Idea was going to be so difficult to…read morefinish. A washer for a spigot needed replaced. Off to HD for the usual. "We don't sell those, only the whole thing" was not the reply I was looking for. I don't feel like chipping the stone on my house to replace an entire spigot head. I call frantically around to hardware stores. I call True Value, "yes we have that, we close in 30 minutes". So I fly across town to this place, which I admit is hard to find if you don't know what you are looking for. I walked in with the spigot handle, which had the washer attached, however the screw holding the washer had its head broken off. The guy there CUTS the washer off, and uses a Vice Grip to pull the broken screw out. If this had gone wrong, I would have been without water for the weekend, but it was no problem. He pulls out a new washer, a new screw and some graphite packing, and I am home with a fixed spigot in no time flat. I LOVE this place. Every time I go there, they are extremely helpful, and the only hardware store I will go to now if possible here in Erie. They have helped me with random fittings and build something that is what I am looking for. The Best!!

Valu Home Centers

4.5

•$

With two of these stores on my street equidistant from where I live I can't help but drive past…read morethem every time I'm out. Definitely closer and more convenient that the big box store. I was able to get everything on the list of stuff I needed. The people who work there were really helpful. I made keys, found furniture polish, hinges-- all kinds of obscure things in one place. No excuses now why I can't finish all those projects around the house!

Love this store, if I can't find what I need at one I'll run to the other in Harborcreek.. The…read morepeople are friendly and are always willing to help you out. I just wish they had more colors in chalk paint, so I can keep my projects going. But one thing I always know if I can't find it you can always find someone there show you where it at..

Kraus Department Store

(11 reviews)

best store in Erie. Helpful knowledgeable staff. inventory is very diverse. love this store!read more

Great family owned hardware store to have right around the block. They have a little bit of…read moreeverything in there - from tools to light fixtures. Right when you walk in the door you feel like you're supporting a small business, not just another commercial store. Employees are supper friendly and knowledgeable and the prices to be comparable to larger stores. It's a great option to shop local. I highly recommend supporting this business!

A Duchini

2.7

(3 reviews)

Amazing staff! So helpful, kind and knowledgeable! What a great selection of brick & stone!read more

Terrible hours, I work till 5 so I'd never be able to get there; week mid hours just as ridiculous…read moreValue Home Center here I come! NEVER have an issue with hours there!

Valu Home Centers

3.5

Top-notch customer service. My rental properties are not too far from this location so I buy a…read moredecent amount of items here when I'm on my way to a property or when I have my handyman there and we need to buy something. They tend to keep their workers long-term for the most part. I don't know them by name but the lady is really helpful as are the older guys who work there. I had an issue where I needed a screw for a deadbolt. The guy looked through their vast screw selection and even went in the back to look at the oddball screws and couldn't find it. So what'd they do? He seriously (after checking with the manager) busted a deadbolt package, grabbed one of the screws and gave it to me. Now that is customer service! I've also had issues where I showed them photos on my phone and they recommend a product or a specific sized piece of wood for a job. They're usually correct in their recommendations. I will do my best to come here more often to buy as their customer service and expertise is much better than the big-box stores.

They experienced a brown out and their registers went down. Wasted a half hour waiting being told…read morethey are coming up. Offered cash sales then couldn't provide receipt for a rebate. A frustrating experience.

Lowe's Home Improvement

1.8

(22 reviews)

We just bought a lot of electrical supplies. Spent a lot money. We need to return 1 thing l, a…read moreruler that we do not need. Remy and all the ladies in the customer service department are so rude to me giving me a bad look and would not allow me returned even though we have the receipt and just bought 2 weeks ago and never been used. My son went in again today to returned it and the customer service department said no. I live in Erie for over 40 something years and I do know retail. I shop at Lowes so many times for over 40 years and about the customer service staff. This never happened to us before that we can not returned things that we do not want.

I ordered two fence panels on a Thursday for a Saturday delivery. On a Friday the employee who was…read moreloading up the truck for Saturday deliveries called to let me know they did not have two panels in stock, and that somebody would give me a call from customer service. I did not receive a call on Friday,Saturday, Sunday or Monday. On Tuesday I called the Lowe's to speak to customer service about my order that had not been delivered. The phone system was automated and very hard to navigate to a human. I was placed on hold for seven minutes and then disconnected. I was placed on hold for eight minutes and then I called and spoke to customer service who put me on hold and never came back so I hung up. I called again and got the same employee who put me on hold so that she could find out how to help me and I was on hold for another eight minutes and then I hung up. I received a phone call back about 45 minutes later and the employee said that they would refund my money. Lowe's needs to step up its customer service.

Handyman & Home Repair by Mike

Mike "the handyman from heaven"! That's what I call him. He shows up, he works steady, sees things…read morethat need to be done besides what we started with, checks with us first and then gets things done! We are completely satisfied with all he has done for us and would recommend him. He's cleaned the siding, the gutters (inside and outside) painted the foundation and steps, power washed the deck and is painting that. Painted the basement walls and floor. Fixed up our sump pump and way more than we started with and I'm so grateful. He has a super helper ho comes with him, also Mike, they work so well together. Definitely a gift from above.

I'm selling my Mom's house this summer of 2019 and things HAD to be done / corrected to pass an…read moreinspection and bring it "up to speed". I can't emphasize enough how happy I am with the work Mike (owner) & Mike (skilled helper) performed there. They modernized a basement recreation room to make it a room that you "want" to spend time in. Previously, they corrected a water accumulation issue that had manifested itself over the years. It would have eventually caused severe damage if left unattended, but no worries now. They are punctual, professional, personable, and skilled in many building techniques. Super quality from super quality guys. I'll absolutely use them again in a minute, and HIGHLY RECOMMEND Handyman Mike!!!

Miaczynski Services

Great company to deal with both for winter snow removal + summer yard maintenance. Very reliable…read morewith a strong work ethic + good communication. Have always been more than pleased with any work we've had done, including the prices charged. Will definitely have property maintenance done by them in the future also.

From the owner: "Transform your property with Miaczynski Services LLC, your trusted partner for landscaping and…read moreconstruction in Erie, PA. We bring expertise and dedication to every project, whether it's crafting a beautiful outdoor oasis or providing reliable general construction solutions. Let us bring your vision to life with quality workmanship and unparalleled service."

Upper Room Handyman Services

Highly recommend this company. I have used this company a few times now and have found the quality…read moreof work to be professional and reasonable.

From the owner: At Upper Room Handyman Services, we believe in more than just home projects,…read more we build lasting relationships with our clients. With every project, we bring dedication, trust, and craftsmanship to ensure your home remains a place of comfort and security.

American Properties Lawn & Handyman

American Properties Lawn & Handyman - Responsive, thorough, timely. Much appreciated.read more

From the owner: Commercial and Residential Handyman services. We are affordable !…read more Transportation and delivery services available now.

A&G Property Maintenance