Earlier this year I was in desperate search of an esthetician. After seeing amazing reviews about…read moreBare by Tovi on Facebook, I decided to try her out. The ambiance of The Skin Experience eludes a tranquil atmosphere. The waiting space offers picturesque backgrounds. Services includes complimentary drinks of tea, fruit infused water, wine, or margaritas. The skincare services ranged from microdermabrasion to a regular facial. Waxing services are also available as well. I received a microdermabrasion facial which included an initial skin assessment. Tovi is an expert within her field. Her clinical training demonstrates her extensive knowledge of the integumentary system and how the skin works. Tovi is a joy to be around and I absolutely loved being a client here. This black owned business is highly recommended and popular in the CRSA area, so book in advance.

Can I just tell you, Tovi is now my hair removal goddess. As a military spouse, I hate moving ever…read more3-4 years and having to start over. Well I have found not just a gem, but a freaking diamond with Tovi. She is amazing. I was 110% comfortable the entire time, she was SO SWEET, and very good at what she does. The products she recommended worked like a charm and the whole process was quick and thorough. I highly, highly recommend recommend Tovi for all hair removal and skin care needs.

I'd never had a Brazilian Wax before and someone I know suggested this place so I went on their…read morewebsite and got more information on them. I felt very confident about making an appointment for Brazilian wax and Vajacial. I did make it known to them that this was my first time having this process done. I was assigned to Malaysia... ABSOLUTELY PERFECT EXPERIENCE She was patient...fast...detailed and explained to me every step of the way on what I should expect. There was very little discomfort...no where near the pain I anticipated. She was very comforting and made it a very natural process without question...this is definitely my Spa if choice and she is the only person I will book appointments with...not to say that everyone else there isn't great at what they do.. but if it ain't broke don't fix it!! Absolutely love them and Malaysia is exceptional!

It felt like she used rubber gloves for my facial, she put so much "hydro" on my face for my hydro…read morefacial, that it was dripping into my ears, and when I asked for goggles for the extremely bright red light treatment, she told me to "just close my eyes". No ma'am. I asked her to remove it, as I've had many facials in the past, and goggles must be used as it is extremely dangerous for your eyes if they aren't. The receptionist answered my questions, although she never looked up from texting on her phone to do so. When I asked about the teacher discount, she said it was 10%. I said, really? Cuz the sign on your door says 20%. She then rang me up, and didn't give me the discount until I asked about it again. Never. Again.

I love the way this nail salon smells which isn't something that you can say about most nail…read moresalons. This salon uses natural products. The vibe is laid back and relaxed. I loved the way the staff helped each other and were very positive. The techs here are very nice and I loved my aroma pedicure. Victoria was my tech and she was a delight. They have added a little book lending library which I thought was a great idea. I am looking forward to my next visit.

This business prioritizes certain customers over others. Twice I have been seated in a corner and…read morenot spoken to for 20 minutes while waiting on my appointment and seeing other patrons being serviced before me even though they walked after with same time appointments.

I have been going to Thumb's body waxing for years. I get Brazilian's , but sometimes like…read moredifferent shapes and Brandy has been on point with my specific requests. She is thorough with the wax and understands the assignment when I ask for a shape yet don't know what to call it!

Great place for all your waxing needs!!! Believe or not getting a full Brazilian was one of the…read moremany things on my bucket list of ToDos, and I went for it at Thumbs!!! After reading lots of mixed reviews about other hair removal places ( wax,sugar, etc...) and calling a few places with all my inquiries about the process, I was definitely headed to Thumbs! The great customer service could be experienced through the phone! All of my many questions were answered and Thumb made me feel really comfortable asking anything! I have to say that I normally groom my own private parts, so this was a first! I get there and am quickly greeted. Thumb explained everything to me before anything happened which put me at ease. I braced for shock at the thought ripping hairs, but it wasn't that painful at all. I was pleasantly surprised! We conversed about our kids the entire time and then it was over. It went pretty fast. Maybe a flinch or two in sensitive areas, but nothing like I expected or feared. She is very thorough. The place is spotless and very well organized. I will definitely visit again.

Groupon had a great deal, $60 for a couples massage... I called to set up my appointment. Got a…read morereminder text two days before so. I show up at my appointment time and only 1 of the masseuses showed up, so they just cancelled with me and my boyfriend standing there. I understand things happen but it was very frustrating to drive there with my boyfriend excited and arriving to one woman awkwardly apologizing because her partner didn't show. They could have called. I was given the card to call where I was offered a reschedule (no apology, no discount) and they said I could reschedule for 3 weeks later.... we are long distance, and I was visiting Augusta. I would NOT recommend. If you do end up going for the groupon deal (price is great), there is no signage for a massage place. You need to go into the building and look at what suite they're in.

No flexibility with appointments, closest one was three weeks when I called. Everything was dealt…read morethrough texting (unprofessional). Set it in my schedule. I am the one that had to call to verify just to hear that it was never booked. Keep in mind, I still have the text with the conversation. Re-booked and again, no call back for verification. Showed up and no one was there. Called and left a message at two different numbers. No phone call back. Good thing I did not purchase with them, called Groupon and redeemed my money.

Waxing was something I put off for a long time, but a friend recommended Ashley and she is…read morefantastic. She talks and asks questions to distract you while she is working. She is genuine and very professional and pays attention to detail. She makes me feel very comfortable, even when working in sensitive areas. Absolutely recommend!

Went here today and glad I fid!! Mama Nikki was awesome and did a great job. This will be the only…read moreshop I go to!!! Highly recommend for anyone wanting their eyebrows done right!!

Nikki is so nice and a pleasure to work with. I received a henna design that blew me away. I will…read moredefinitely be back.