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    The Better Pool Guy

    3.3 (14 reviews)

    Services - The Better Pool Guy

    Pool chemical testing and balancing

    Pool cleaning

    Pool draining

    6 More Services

    Pool inspection

    Pool installation

    Pool maintenance

    Pool remodeling

    Pool repair

    Pool skimming

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    Recommended Reviews - The Better Pool Guy

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    Cora C.

    TheBeer Pool Guy does a great on each week on performing the tasks try agreed to perform. Wen there is a problem or concern outside of their maintenance agreement, they always contact me to let me know what the concern is and tell costs associated for repair. If there are alternative options, I am informed. I love this company and Jose, my technician for ears now, is always courteous and I knowledgeable.

    Shaun F.

    Let it be a warning that for anyone considering The Better Pool Guy, who claim to be experts in their field, after our pool flat surfaces turned brown and green literally overnight, I also pointed out that the stainless steel ring around our pool light was black, according to scientific study, the reason for stainless steel turning black, which ours has never been is as follows : Cause The most likely reason stainless steel turns black in a pool is oxidation, which is caused by chlorine in the pool. The oxidation process, known as rouging, also can occur as a result of exposure to minerals in pool water, which causes orange or red rust stains on stainless steel instead of black stains. Stainless steel blackened due to rouging also may be pitted. Removal Black oxidation cannot be removed by wiping or cleaning stainless steel. One option is to polish or grind the stainless steel, but a simpler process is to remove it with a citric acid solution. Citric acid is available in powder form at hardware stores and natural food stores. Stores that sell home canning supplies also may sell citric acid. Dissolving 1/4 cup citric acid in 1 quart water makes the solution. Wipe the mixture on the stainless steel; use a cotton swab or small paintbrush to reach inside crevices. After waiting 10 minutes, scrub the stainless steel, and rinse it with clean water. The process can be repeated if necessary. Considerations Unfortunately, removing the black tarnish from stainless steel is only a temporary solution. As long as the stainless steel is exposed to chlorinated water, it probably will become rouged again. The best bet is either to live with the black stainless steel or replace it with a non-metal material. Notably, The Better Pool Guy was in charge of completely maintaining our pool cleanliness, chemistry and inspecting our equipment at the agreed price by automatic payment. The Better Pool Guy started servicing our pool in July 2020. The pool techs sent photos to provide evidence of the pool condition since that date. This includes the period during and well after our pool and deck resurfacing were performed where none of the current damage existed for a period of at least 7 months. It is clear that your technician did not check the pool chlorination system when topping it up and by his own admission, after his second visit, informed us that the chlorination control valve was broken forcing a massive amount of chlorine into the pool, thus turning the stainless steel light ring black, and causing the additional damage we now see, including serious discoloration and holes through the pool surface down to the substrate Your technician informed my wife and I that Mr. Cope (the owner) would be at our property either on the following Monday or Tuesday, but we all we heard was silence until I had to call your office, at which point you were magically able to arrive in 20 minutes. You stated in your report that you "felt threatened" by me, what a complete load of garbage. In fact your "report" was an interesting fabrication. I was an upset customer who had been ignored with a damaged pool who was being told by you that my problem was a "surface issue", and after being questioned by me stated that you were "done" at which point you took your box and walked out leaving me with the problem. It was only at that point did I lose my temper and inform you that you were to get off my property and I would be seeking legal advice as it was very clear you were looking for every other reason in the world other than your own company's incompetence for the damage to our pool. As you have no intention of correcting your grave mistake and horrendous reaction to our complaint, I have now referred this matter to our attorneys. Stay away from this company. I am more than happy to provide photos of the irreparable damage they caused to our pool requiring complete resurfacing.

    Our new swimming pool being service by The Better Pool Guy
    Jay M.

    HIGHEST Recommendation! We recently had added a salt water heated swimming pool and spa to our property in Lake County. After reading the reviews, we chose The Better Pool Guy to provide us service. We hired them to do the initial start up (30 days, including the introduction and balance of the salt) followed by once a week visit. Smartest money we spent on our investment. Beth and Scott have been absolutely amazing. Professional, reliable, knowledgeable, trustworthy and friendly. We receive an email notification after each service appointment (which includes a photograph of our pool) - We would highly recommend The Better Pool Guy to anyone looking for exceptional service. Thank you!

    The Better Pool Guys. Came to my home to fix my pool  as the pump was not getting the waterfalls to work.  They were responsive, great job

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    11 months ago

    Paid for services for the month of June. Company closed. No services or refund was provided. Do NOT use.

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    5 years ago

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    2 years ago

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    2 years ago

    Super rude manager and owner, have left my filters unclean for weeks and terrible cleaning

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    5 years ago

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    5 years ago

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    4 years ago

    Fantastic service with great communication and customer service! Beth from CS is the best! Highly recommend.

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    4 years ago

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    6 years ago

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    5 years ago

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    Beth P.

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    6 years ago

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    Timothy C.

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    Timothy C.

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    5 years ago

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    Timothy C.

    Thank you for the review! We appreciate your business.

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    The Better Pool Guy - poolservice - Updated June 2026

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