Nothing good to say about this place…read more We couldn't stay because it was bad from the moment we got there. Hot water would take 15-20 minutes to get to the shower. No ice machine, no internet, no TV, no place to set your luggage except the floor. The pictures must be old because when we got there it was more rundown. Stairs were sketchy and the place really needs some work all around. Unsure why anyone would give this place a 5 star review when I am giving it one star because you have to give something. Do not make a reservation unless you want to give your money away because they have it posted that if you have a complaint about this place built in 1911, it will not suffice to get a refund of your first day if you don't cancel 24 hours prior. I highly recommend asking to see your room and tour the property before choosing to stay there so you know what you are getting yourself in to.

if I could give it minus stars I would. I urge you not to stay here. Everything is rundown what…read morethey call a superior room is a dump. They will tell you your room will have a king bed, but they give you a queen there are no phones, TV or alarm clock in the room & the toilet wobbles. There are holes everywhere. Someone tried to enter my room, and suddenly the manager claims it was a room check. I don't understand it and she didn't seem to care about my safety or the fact that I got an anxiety and had to sleep with when I open I didn't even feel safe to leave the room with my belongings to go into town to get something to eat. It was a nightmare. I didn't trust to leave my belongings for fear that someone would enter my room to steal them by the way, the manager says her family sleeps at the hotel. It's more like a motel dump.

First of all, how am I the first to write a review of this place that has been here since 1990?…read more Owned and operated by the same family since its establishment. Yes I did my homework before arriving! Now that I'm here, wow! Just wow! Located close to ITO airport and the beautiful beach, this property has a little or a lot of everything for every traveler! From incredible house/lodge style accommodations (think barndominium - I live in Tennessee) to basic hotel style rooms and suites, even onsite camping for travelers! I was immediately greeted by concierge Lauren who took her time, walking me around the grounds even though I'm just here for the night. I arrived late, but just before sunset. Ok ok, let me go back.... I was flying in from HNL and as my flight departed at 5:00pm, I received a text from Arnotts confirming my arrival. This personal touch started my journey to this review. Being only 12 minutes from the ITO airport, a taxi ride is about $15.00. The drive is beautiful, scenic, and the view of the ocean pretty much the entire drive in reaching the resort. The atmosphere is green, lush, and quiet. Many common areas, so if you're traveling alone, not to worry, this Lodge makes you feel like you're among friends! Check in and be ready to be escorted around the property with a personal tour of all the amenities and your room! Although there are no TVs or phones in the rooms, WiFi is strong and the air conditioner is cold! What more do you need? You're in Hawaii! Go enjoy the sights! The Lodge has its own tour company, excursions! No need to leave your accommodation to find things to do, this place has its own all. 10/10 for sure! Listen, if you want the beach, close to the airport (without noise, I literally heard chirping birds only), excursions, friendly people, beautiful lush grounds, a clean room, and peace! This is your place! Thank you Lauren! You made my first visit to Hilo one I won't forget! ~ Kerry Kirchenberg K9comfortpaws.com

Finally had the chance to do a Mauna Kea Sunset Adventure tour in August 2023, and after doing a…read morelot of research and figuring things out, I am so thankful and glad I went with Arnott's Lodge & Hiking Adventures! Their staff is so awesome overall in experience, communication, and knowledge. The prices are very competitive and reasonable compared to other similar tour companies. And even though Arnott's Lodge & Hiking Adventures is based in Hilo, they are able to meet up with those of us who are staying in Kailua-Kona (or anywhere on the west coast) at the Mauna Kea Visitor Information Station (VIS). Andraes was our tour guide for this particular adventure I was a part of and he definitely shared a lot about the history behind Mauna Kea as well as other great stories! He also had our jackets as requested in our initial reservation bookings, and one thing to keep in mind that even during the summer months, it can and does get cold and freezing at the higher altitudes. I've been told that the summer months are much better in terms of making it to the summit of Mauna Kea than any other times of the year because of the weather conditions. And on that particular stretch, it was the best weather conditions they have had in a while. You do have to spend at least 30 minutes at the VIS to acclimate to the higher altitudes prior to going to the summit. Best to bring plenty of water and snacks along with a beanie cap and mittens. You don't want to be like some crazy hikers whom we saw at the summit with only shorts and a shirt on (and barely any hiking gear on them)! Anyways, it was very clear once we reached the summit and such beautiful views! And a very nice sunset to close out the day! At that high an altitude, you don't want to move around too quickly due to lower levels of oxygen, and you might feel light-headed and a bit dazed at times. Also loved the stargazing show after sunset. Even though I could not get photos, just seeing it with my own eyes was great enough! I don't have an iPhone, but from what others were telling me, it's easier to do it on those kinds of smartphones versus an Android. Overall, excellent Mauna Kea Sunset Tour by Arnott's Lodge & Hiking Adventures and I hope to be back for a daytime tour down the road!

Gorgeous place, loved swimming in the waterfall. The cabanas are adorable and it was a great place…read moreto glamp but still use the shared kitchen house. It was not particularly private, but thankfully the staff were all fantastic, helpful, and kind. It felt like staying with friends.

Five Stars for expectations met, not a five star resort…read more A charming house in the rainforest that is truly off the grid. There is a fully equipped kitchen inside the house so bring your provisions and enjoy home cooked meals. There is a farmers market in nearby Hilo for stocking up. The "included breakfast" is actually a voucher for a nearby bakery that makes delicious pastries and coffee. A perfect stop before heading up to Akaka Falls. You will experience everything the rainforest is known for, sudden downpours, humidity, bugs, and amazing night sounds. Fortunately, the mosquitoes didn't bother us because we had a half a dozen geckos patrolling our room. The aromas of flowers and foliage waft into your room on the ever present tropical breeze that comes up from the ocean. No man made A/C here, just nature. The semi-outdoor bathroom makes this a Hawaiian Fitzcarraldo adventure destination. Don't worry there is a second shared indoor bathroom for the city folk. I've stayed in plenty of European hostels when I was younger and this sort of reminds me of a grown up version. I've never booked an airbnb property before so I'm assuming most guests are stupid. There seems to be a sign on every wall reminding you of various house rules. I'm hotel people so I found that odd. I'm glad we found this place and had the chance to spend a couple of nights closer to nature.

The price felt fair overall, but I think many reviewers weighted the cleanliness and renovated…read morerustic aesthetic too heavily. Having stayed in 2-5 star hotels across the U.S., this property is a good example of how subjective hotel ratings can be. Hilo simply does not have the newer luxury resort inventory you find on the Kohala Coast, so don't assume another hotel is upscale because it has "Grand" in the name. I can understand the appeal of its boutique-style, active-traveler, eco-conscious, customer-friendly atmosphere, hence the skewed 5-star ratings. Our biggest disappointments were room size, cooling performance, and noise/poor acoustic privacy. I'd still give it a low 4 stars because of the location, cleanliness, Aloha atmosphere, and staff friendliness. The property offers very basic accommodations in what resembles an old Travelodge/Motel 6-type property but cleverly renovated. The owners clearly understood that with clean rooms, vinyl plank flooring, fresh paint, and updated furniture, and a hint of a Zen/Environmental/Aloha vibe, they could offer a strong alternative to Hilo's aging high-rise hotels. While there are wheelchair ramps, the property has three stories and no elevators which means you'll have to carry your luggage up the stairs for most the upper floors. Some rooms face the inlet/ocean across the street fronted by a very old looking fish pond, while most others look across to each other with a small garden areas between or the decent pool area (no hot tub.) There's free lobby coffee in a large pump dispenser since rooms lack coffee makers, plus complimentary bikes and paddleboards. A very small lagoon beach is directly across the street, with two decent restaurants within a stone's throw. Downtown Hilo is about a six-minute drive but probably not walkable for most people. Rooms are compact, and the bathrooms are tiny with no exhaust fan. The bed leaned softer than average, and the TV was smaller than most modern computer monitors. The A/C struggled with Hilo's humid climate but managed to keep the room barely cool enough for comfortable sleeping. Shower pressure and temperature were acceptable, though the showerhead sat around chin height for me at 5'11". The biggest drawback was noise and lack of sound privacy. The glass louver windows provide almost no sound insulation, so you hear everything outside your room -- kids running the halls, conversations, foot traffic, and nearby guests. Anyone outside your room could easily overhear conversations inside. There's also noticeable jet noise due to the airport proximity, though fortunately I don't recall hearing flights between 10:30 PM and 6:30 AM. Rates are typically less than the nearby aging high-rise hotels with more upscale branding (and more uneven reviews). If SCP is at least 20% cheaper than those competitors, it's probably the best value in Hilo. If it fits your budget, I would opt for the ocean view rooms with the balconies at the SCP. The hotel appeared to be finishing renovations on its last older rooms during our stay, so many of the older 1-2 star reviews are probably no longer relevant

The staff is amazing! From the desk to cleaning crew, Trisha is so kind! Everyone always so…read moregracious and went above and beyond. Truly tried to do everything and anything possible for my Mom and I. thank you! Also loved the Koi pond we looked out over and the views. The room was clean and comfortable(mattress is amazing) but it is an older hotel and could use some updates. Faucets in the shower were sticky and hard to turn. No fan in the bathroom either. New mirror is great though! Construction on the first floor was very loud as well as traffic due to thin walls. Banyan drive felt very sketchy and unsafe at night and neither of us wanted to walk in that direction Coffee at the front was excellent and got our days started right! From check in to check out was so smooth and easy!

Malama kekahi I kekahi, which means, "to take care of one another", is the "Shaka~Motto" &…read more.. you'll find that at the Shaka Shak with Cynthia and her Mana.

This place is a joke. They've got a good scam going. Hoping my review will save another person a…read morebizarre evening and some money. Unfortunately, this place is not as described or shown. The pictures make it seem clean and private but it's simply a home turned not so great hostel. We booked through booking.com (see pictures, as we noticed they respond to any negative review that it's fake). We were looking forward to a relaxing stay for one evening after arriving late from the airport. However, upon arrival the driveway was completely full, there were crying dogs outside with owners yelling at them, and when we entered the house the entrance smelled musty and quite gross. But, it gets better. As soon as we opened the door to the 'Master Bedroom' there was a used bandaid laying on the floor. (See picture). We had to double check the booking just to be sure we were in the right place. The 'Private Bathroom' was not private at all and was consistently used the entire morning amongst multiple people. They did put a sign on the bathroom that said 'Private Bathroom.' And she did follow up that we could use a key to lock the door, haha. Only positive, shelter. Oh, and Wi-Fi! They do have that. Save yourself and your money and just book anywhere else. I've included (11)other reviews similar to mine from other booking sites and based Cynthia's response and dangerous property I've reported it to the County of Hawaii Planning Department for Short Terms Rentals.

I spent a week at Gay Hawaii B&B during Xmas holidays 2018. What a fantastic and wonderful…read moreexperience! The host is perfection, he is so knowledgeable about the island and the local sights and so helpful, sweet, friendly, and fun. The house is comfortable, clean, calm, and I met some other guests that have become forever friends. The area is amazing with the ocean so close you can walk and a black sand clothing optional beach a short drive away. Uncle Awa's bar is very close, also a little market there, and don't miss the Wed. nite food and arts festival. Also a short drive to Pahoa, a quaint sleepy town with wonderful hippie shops and great Thai food! Also a not too far ride to Volcano National Park, and also several waterfalls- very cool! We picked fresh passion-fruit and lemons in the tropical garden and made passion-fruit lemonade. The kitchen is fully stocked and we made fabulous meals. All in all it was the perfect vacation. I will definitely be returning and can not recommend Gay Hawaii B&B highly enough!!

This is my worst experience ever staying at a B&B. I've…read moretraveled all around the world. What was supposed to be a lovely getaway for a personal holiday, it was basically a nightmare. The owner over booked & offered a BALI HUT which is The NIGHTMARE. Rainstorm downpour 5 days. Dripping roof from rain, screens not secured & 2 inch opening under entry door for easy access from jungle critters. The door doesn't lock. If you're looking for numerous mosquito bites, critters & way too many ghekos trying to get out of rain. They live between the rafters. I tried to move back & reclaim my room main home. No one replied, owner got angry & accused me of coming all the way there & making this up not to pay. I also was accused of stalking because of trying to get moved or something? This is NONSENSE. I had to check out after 2 days with no sleep. Because of a holiday wee I paid triple the cost at a last minute hotel back in Hilo I've had nothing but contention & threats trying to be compensated for overbooking & my experience in Bali Hut. I have no reason to lie or make this up. Please Beware

Whew...where to start? I suppose let's start at the beginning!…read more So, my husband and I decided to spend 1 night in Hilo to check out some of the local places without driving from Kona. We booked several weeks in advance, and this motel looked promising: right on the bay, decent ratings on Expedia, and a bit cheaper than some of the other places. I say somewhat: we still paid $230 for one night here. I mean, per the price, you would expect at least a decent view, right? Haha, we will get there. So, from the very beginning, we noticed things off from the listing. The front of the motel looked very dated, and the entrance looked questionable. My husband checked us in, and right away he was presented with a paper he had to sign stating they didn't have air conditioning and that wasn't a legit reason for a refund. Eek! Walking up to the room, we were even more scared. Super dated plus they used regular keys to unlock VERY flimsy motel room doors. Honestly, it looked like something out of a movie, and not the good ones! Like, horror movie? So, the room shared the same as the rest of the motel: horribly dated. The furniture had its prime 50 years ago. The patio door was old and out of date. The patio was secure but with paint chipping. The carpet was soo stained; I didn't even want to be barefoot in the room. I checked the bed for any signs of stains, bedbugs, whatever, and luckily it was clean. Unfortunately, we had no choice but to stay the night. We arrived too late and had spent the money already, especially knowing we wouldn't get a refund. The night was uneventful, thankfully, although I don't think either of us slept well. If you are fine with a super outdated, old, rundown motel, this one's for you. Make sure you barricade the door, just in case, and bring flip-flops so you don't have to walk on that carpet. Eeek!!

If you're looking for a big fancy hotel this is not the place for you. If you're looking for a…read moresmaller hotel right on the bay with beautiful views that is cozy and comfortable then you just found it. The location is awesome the staff is friendly and helpful. The rooms are clean and many have a kitchenette and a lanai over looking Hilo Bay. It's a 20-30 minute walk to downtown Hilo where you can find the farmers market and many shops and restaurants. Best of all the rates are very reasonable for Hawaii.

Staff - super friendly and helpful staff throughout the hotel, from the front desk, the parking…read morevalet, bartenders, and housekeeping staff. They have a good team working there. They really make the hotel what it is. Room - we had a standard king room. Great views overlooking Hilo Bay. The room was very clean and comfortable, perhaps the only downside was I couldn't get the air conditioner down far enough because I like my room really cold. The in room coffee was actually pretty good, but you can get better coffee in the morning at the restaurant for free. They give us lots of towels. No complaints about the room.. Food and Drink - we were out and about the whole time so we didn't actually eat any meals at the hotel, but we did have drinks at the lobby bar. The drinks were good and stiff, and the bar had great views of the bay. It's a nice place to unwind after the day.. Parking - we chose self parking, it's cheaper than the valet service. However, the self parking lot is actually across the street from the hotel. It's not a far walk by any means, but the self parking lot itself is basically gravel and can be uneven in spots. At night that parking lot is somewhat poorly lit. If I'm someone who has mobility challenges or balance issues, I would not park there because I think a fall is a possibility. Location - back in the day, Banyan Drive was really a nice hotel district. There are many decent hotels which catered to a lot of local people. Over time many of the hotels there became rundown, and frankly the Grand Naniloa is probably the nicest property in the area. The area around hotel is by no means sketchy, it's quite safe to walk around at night. Ito has an underrated restaurant scene. Lots of good places to eat. Talk to the hotel staff they will tell you where to go. It's about 45 minutes to an hour to drive to the volcano. Closing Thoughts - the hotel is not perfect but it's still pretty good. Some parts of the hotel need some work. The elevators tend to be a little older, I think they could expand their food service options. They really should do something about the self parking lot at some point. Would I stay at there again? Definitely, I stay there because the staff is terrific, and the rooms are clean and comfortable, and if you're visiting Hilo, it's a fine location.

Let me say first and foremost that the maintenance staff here is 5 stars, they're awesome. Big…read moreshoutout to Cody for helping fix my room's AC twice in one stay. He's the man. As far as the hotel, location is great but the hotel is overpriced for its quality. The facilities and infrastructure are incredibly outdated. The AC in the first room I was put in broke so they put me in another room, and the AC in that second room broke too. Of the three nights I was there, the elevator was not functional for two nights which meant I was walking up and down 10 flights of stairs. When the elevators were working, it took anywhere from 5-10 min. Spend your money elsewhere. This hotel is not worth it.