Simply Stunning! I received a gorgeous bouquet of mixed white flowers (roses, Chrysanthemum, snapdragon, lilies... I love them! They're absolutely wonderful!! read more

The Black Orchid - Florists Near Me - Santa Maria, California

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I placed my order online and their was a bit of confusion between the online provider and the store so the order never went through. After a phone call, the store front went above and beyond to make sure the arrangement was delivered ASAP. The flowers were absolutely beautiful and my mother in law loved them. Businesses make mistakes and we should all learn to give grace. I appreciate that they apologized and went above what was expected to make sure we were left happy. Thank you so much and we will definitely be using you again. Tina Tabar read more

Fabulous experience! Patricia was great. My relatives LOVED their bouquets. I've learned not to order flowers through some online third party, even though they work with the local florist. It's just better to call the florist directly, and let them put together an arrangement using what's fresh and inspires them. Patricia did just that and I will always go to them from here on out. (And so will my relatives, they said!) read more

Ordered flower arrangement for my aunt for Mother's Day and they were beautiful. Black orchid you are definitely the florist to buy from. Top quality and exactly what I ordered and so very happy with the arrangement If anyone needs flowers Give them a try you will not be disappointed. You can order on line for convenience or call them . They will be my go to florist . 5 plus stars Thank you black orchid for making Mother's Day so special for my aunt and me. read more

The owner of this place is on it. She even gave me her personal number in case something was wrong the the lengthy order I placed. The arrangement was Better and bigger then expected and all I asked her was to make it special and to do her thing. I've ordered here multiple times and every time it's perfect. read more

Excellent customer service, quick delivery and beautiful arrangement! I was able to accomplish all of the order via phone conversation, so helpful! read more

Every delivery of flowers we have received have been consistently gorgeous. Vibrant color and the arrangements are tight! Delivery driver has been responsive, professional and reliable. read more

My experience with this flower store was very bad today. I asked them to send me a picture of the flower arrangement before sending it. From 8 am to 6 pm I waited then they send me a picture of just flowers in a vase. No design no really nice arrangement. I asked to please change it. The next text was it was delivered and received!! I wanted to send flowers to my son for the birth of his baby in Data Mafia and I am in LA. I wanted to talk to a real person instead of online ordering so I used them. Unfortunately, it was such a mistake!! read more

We received our flowers on a timely basis and my wife thought they were gorgeous! I forgot to give the gate code, but the deliverer didn't just leave the flowers at the gate, they put the effort in and made sure the flowers got to our door. They gave us a balloon with the incorrect message, but again it was my fault due to an ambiguous order. Still I let them know, and without asking for it or expecting it, they drove over a half hour to deliver two balloons with the correct message, plus a teddy bear. The owner couldn't be nicer. read more

I ordered my Mom's Mother's Day flowers online this year (something I will never do again) and the company, "From You Flowers Online" apparently passed the order on to The Black Orchid in Santa Maria. I paid an up charge to have the flowers look just like the ones in the picture plus I paid an additional fee for a helium balloon to be attached to the arrangement. They did not look like the picture at all. No balloon and half the flowers in the arrangement were droopy and many were just plain dead. I have called the online company and they would do very little to help with a redelivery or refund, so I called The Black Orchid directly and have left a few messages. I am still waiting to hear back from them. I am so very disappointed and have learned my lesson. Be forewarned. read more

I had been meaning to rate this place since October because I was blown away by the service here. I ordered a corsage and boutonnière from here for homecoming. No other Store was willing to sell me one on such short notice (because I had to unexpectedly order it the day of homecoming). Long story short I was late and the lady waited for me until I got there even though they were already closed. She was nice enough to have patience with us, and they were beautiful and at a good price. I still have it because I think it makes a cute decoration, and even though the flowers are dead it still looks nice! I am definitely coming back here for prom. read more

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The flowers were delivered to a barn at the front of the 20 acres and left there overnight!! There are three homes on our property but they chose to leave the gorgeous flowers my daughter sent at an old barn with no address. When I called the flower shop they said I had to call the national flower company my daughter bought them from! She took no responsibility for the poor delivery and offered no apology! I would never shop there or ever have flowers sent from The Black Orchid! They handled the situation terribly and are very unprofessional! Do not use this fLower shop! read more

Online FTD order was supposed to be delivered during business hours the following day. 23 hours later, it arrived. For 70 bucks worth of cheer, it looks nice enough, I guess. Called FTD to verify order at 4:11pm. They stated that the florist said it "was out for delivery." Actual time of arrival, 6:31pm. Must have been WAY OUT for delivery! I know people are slow in Santa Maria but, geez. The florist is literally 5 miles away! I consider this a fail. Will not be using FTD for local delivery again. read more

Nowhere near as they look on the site. Only ordered because they could deliver today. Please be aware before ordering and read other reviews see my two photos of the ordered flowers vs what was delivered read more

The Black Orchid - What we got - Florists Near Me - Santa Maria, California

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Terrible service. Delivered wrong plant and would not answer the phone or return calls. The cheaply made stamp says they value customers expectations. Scammers! read more

The arrangement was just breath taking and thank you for your patience with me with my little mix up with the names.Thank you you sooo much Black Orchid!! read more

Flowers still look great a week later! Good quality and prompt, friendly delivery. Finding a great florist on the coast can be tricky. The card says, "my pressure" instead of "my precious", but it gave us a good laugh. read more

The Black Orchid - Unfortunately, the roses never opened up but the arrangement still looks great one week later! - Florists Near Me - Santa Maria, California

We ordered a flower arrangement, a spray, a table cover, and some chairs for my uncles celebration of life service from Black Orchid. The florist was friendly, very helpful and creative with what we wanted. Since she had several options for table covers she went the extra mile to have them available at our next apointment. She made sure we were happy and satisfied with our purchase. Delivery service was on time. She made sure we were pleased with the display. Since we were having trouble with display because of the wind she offered helpful suggestions. read more

The flowers were beautiful, very fresh, and well arranged. The girl who delivered them was a sweetheart :)

I am updating my review after my interaction with the florist here. Very nice woman her name is Patricia, I took the original basket back and explained that not only was it a day late it was not the quality or value my parents had paid for. She made it right! If I could review Pactricia I would give her 5 stars for her customer service skills. read more

The Black Orchid - My replacement Basket, and floral arrangement for my inconvenience. - Florists Near Me - Santa Maria, California

Terrible! I'd give zero stars if I could! The delivery person called & said she couldn't find our house. When I offered to give her directions she said she didn't have time & had to make other deliveries! I called again the next morning & again offered to give directions but the person refused. I had to drive several miles from home to meet her & pick up the flowers. I paid for flowers to be delivered but they were not delivered. Person never apologized or tried to be helpful. Very poor customer service. read more

January 2,2019 my Aunt Carol and Uncle Bobby had suprised me with flowers Roses and Orchids for my Birthday to be Delivered With our wanting to hurt my Aunts feeling I had called the number that was placed on the piece of paper to get back to Black Orchids if there was any problems I called them at 4:15p.m. Till 5:00p.m I could till a few times I was put right to voice mail I then decided to call the store Bruno tells me he will have the Lady call me in the morning I called my Aunt whom lived out of town to Thank her for the wonderful thought but explain to her what happen a Bouquet of flowers of pink Roses were turning brown green pedals were dry the Orchids were all damage bent crush They did not have a 3 prong to hold the paper which should of been my card with a envolope not just put in between the flowers nothing to hold the paper it drop out the Birthday ballon could not even stand up it bent back words After talking to my Aunt she spoke with a person I sent pictures to teleflora for they can see the damage for themself it took 4 different people 8 calls The last lady I spoke with is raising her voice at me because I want my Aunt to get back her money She said No you get new Flowers I said no I don't want a reminder of the night of family commenting on what a disappointment the flowers were she then yells and tells me what kind of family do you have I respond back an honest family sharing there disappointment I said what made you even think you could bring something like this to someone's door and get away with it she then tells me I need to talk to my driver to see what happened I said you can talk to anyone I want my Aunt to get her money back My Aunt made the last call they refund her Money I know she paid a lot they said they would be by to pick the flowers they never came I feel there Embarrassed they should be I should not even click on a star minus the star even though we got are refund you don't drop crap to ones door and take advantage of the customer Beware! read more

do not order from this flower company. my mother's day order was late. order placed friday. didn't arrive til sunday night,but i also had to call and check up on it. they said they were having online issues.i think they use that excuse alot! i paid 80 freakn dollars for somthing that looked like a $30.00 flower arrangemnt. never again. check my photos. so disappointing. read more

The Black Orchid - What it's suppose to look like. Roses yellow lillies... - Florists Near Me - Santa Maria, California

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This is the first time we received flowers delivered by the Black Orchid and I suspect their name relates to their service "Black and terrible". My mother sent me flowers for Christmas, and chose a florist from online. When the delivery person arrived, they called from the gate at the edge of our property to tell us they had flowers to deliver, but their accent was so heavy it sounded like they were saying "florida" instead of flowers (very confusing). Once we knew what they were saying, my wife told the delivery person, "I will be right down to the gate". A minute or so later when my wife arrived at the gate at the edge of our property, no one was there. No delivery person or vehicle in sight, and no flowers to be found. After searching all around, we finally found the flower vase left on the ground, in the dirt, off to the side of the gate. It seemed the delivery person could not wait a full minute and a half for my wife to walk to the gate, and just dumped the flowers and vase (no box, no wrapping, no nothing) on the ground and took off. Aside from the dirt and bugs now on the vase, the flowers were bent at the stems as well. We immediately called the delivery company (The Black Orchid) but got no answer to our call. We tried calling 2 more times and no answer and no recording. Then the phone rang and call ID displayed "Rolan Salvador" as the calling party with the phone number listed on the flower greeting card as the BUSINESS phone for the Black Orchid business. The woman calling "Maria" asked if we had just called and proceeded to say she was from the Black Orchid. She was very rude saying she didn't know why the flowers were left on the ground, but that her driver had lots of stops to make and couldn't wait around. Their yelp add says specifically "Hand Delivered", not "In the dirt delivered" ?? She did not offer to replace the flowers and did not offer an explaination as to why our flowers were in the dirt, instead of hand delivered, and simply didn't seem to care. read more

Honestly if I could give them 0 stars I would. They lost my order this weekend and when I went to give them a second chance they wanted to charge me more. The reviews are true and this place is horrible! read more

My daughter ordered flowers for Mother's Day, she was assured that they would be delivered on Saturday by her florist in Sacramento. No flowers were delivered. Her florist called to see what the problem was. She spoke to some rude woman who told her they couldn't find my house, which is very easy to find. Then she was told they couldn't get all their flowers delivered on Saturday so the rest of them were delivered on Sunday. No flowers on Sunday! Needless to say, they cancelled the order and went somewhere else!! No apology and no flowers offered to be delivered today! I had never heard of this business and now I know why!! Go to a reputable flower shop!! I would give no stars if it were an option!! read more

I received flowers from the Black Orchid in Santa Maria. The sender was told that it would be a "florist design dish garden" of green indoor plants in a porcelain dish. It came as two lopsided, mini rose bushes in a small white 6" basket. I graciously took a picture and sent to my friend to thank her. She was appalled. It was not anything like what she ordered and not near the value. The Black Orchid agreed to re-deliver an indoor plant. I received them yesterday and they were in the same small wicker basket with three small green houseplants. Both arrangements looked like they could have come from a supermarket and stuck in a basket. I would not recommend this florist. They need to stand by the customer and provide an arrangement to equal the value of what they bought. read more

I order flowers to be delivered on Mother's Day (today) and it's 6 pm and there still not here. There customer service was not helpful at all and very rude. I would recommend going somewhere else. read more

Sadly our regular florist was closed and the only one I could find was The Black Orchid. I took a chance with this company and order the flowers on Wednesday for delivery. I waited for a call from my Mom. No delivery. When I called the number, I thought I got the wrong phone number the way the person answer the phone. She did nor identify she was a flower shop, just a stressed Hello. I inquired about the delivery of the flowers to my Mother. First she said she did not have an order, I said I have a order number. Then she said she just got the order. As long as they got delivered. No flowers were delivered to my Mother. I called on Saturday, again a rude hello. Rudely she said the flowers were delivered. I called sister to check. The flowers were deliver by the neighbor a couple minutes ago. They delivered them to the wrong house. My sister said the arrangement look like they dropped it a couple times. I am very upset with quality of the company from the order to the finish product. I warn people to stay away from this company. read more

I Live in Reno, Nv. This is the first time I have ever used The Black Orchid. I ordered flower for my mother for mothers day. 5 days in advance. When my mother receive the flowers she called me and said these were the biggest most colorful arrangement she has every see and wanted to know where I got them. The people at The Black Orchid were very friendly and helpful. I strongly recommend this florist. I will be in Santa Maria at the end of June and will be ordering more flowers. Thanks read more

Do not use this florist! One star is too much. I ordered a birthday arrangement for my sisters 60th birthday and it arrived FOUR days late after multiple attempts to contact them. On top of that, I received an e-mail saying they made the delivery on time. Seems like a bit of a scam. Also, the arrangement came and was awful and did not include the birthday balloon I paid extra for. Extremely disappointing. read more

Never received my flowers and did not respond to emails or phone calls. I'm not convinced this is an actual florist, it is most likely someone's garage company posing as a florist. Total scam avoid avoid avoid. I spoke with my bank already and having filed a charge dispute. read more

for my birthday I received a basket from my daughter in law. a bag of cookies from Trader Joes, some gummy bears, ghiradelli chocolates, two apples, two oranges, and a pear. None of these were very good. I could have gone to TJ.s and picked the items myself, for much less I told my daughter in law not to use this place again. I'd rather just get a card. Penny S read more

This florist should be taken off any registry. I ordered a symphathy arrangement for a dear friend. She was happy my husband and I would remember her with flowers however when I saw the attached photos of what she received, I was sadden that what I ordered for her was not what I ordered and was not even of a caliber of a florist. I called and expressed my dissatisfaction. I was assured they would correct the order and deliver the new arrangement. I contacted my friend and explained the new order would be delivered the following day. I sent her a photo of what I ordered. My friend contacted me via phone after receiving the new arrangement. Again, she did not receive what I ordered and paid for read more