this lady is a nightmare she needs to retire. I truly believe she's got dementia. She fixes half…read morethe things forgets the other half doesn't charge the correct amount what she charged tell you to pick up things weeks later you go by they're still not ready. This lady needs to retire. She shouldn't be doing business

Hours of operation showed 9:30 -6 Mon -Fri, you arrive during that time window only to discover a…read morehand written note indicating lunch 1-2 pm. Should not have that been in the listed info posted.

Spanish-speaking and cash-only…read more My Spanish is only so-so but I've always been able to communicate and have even learned a few words related to sewing here "Cuál es la palabra para...?" The proprietor is very nice and friendly. I've been a customer for over a year at OK Tailor and they have done a great job on all the repairs, hemming, alterations I have given them. Prices are very reasonable; work is always done by the agreed-upon date. Highly recommended.

My wife needed to get her dress altered but had a short frame, not only did they complete the work…read moreto take the dress in and redo the bodice they did it quickly and it looked amazing! Definitely recommend them as they are also amazing value!

I only come here for my alterations! They do beautiful work for a reasonable price. For example, I…read morewent into an alteration shop near Angry Owl and she wanted $15 to hem a pair of work pants no lining. Davila's only charged me eight. They are good people who are honest.

I would rate this place 0 stars if possible! Owner was very rude and unprofessional when my husband…read moretried to get some shorts altered. He wouldn't even let him step foot inside the business. This is ridiculous and this place should really just close if this is the way they treat customers. You're better off not wasting your time here and just going somewhere else for your alteration needs! Would NOT recommend this place.

If you wanna get charged for the privilege of paying for work that's not actually getting done,…read morethis is the place to go! I picked up my shirts and they still had stains on all the collars, on all of my shirts. It's as if they just took the shirts and hung them back up and then gave them back to me on the pick up date. When I dropped the shirts off, I specifically pointed out the stains on the collars and ask they be treated. I don't understand how this is so difficult because my podunk dry cleaner in Hawaii was able to take care of these shirts with no problems, consistently, and we live on an island with limited resources. You get one chance to get it right. If you can't even provide the service as requested, then that's it. You know it's bad when I have to take time out of my busy schedule to write a review like this. Every time I see my shirts hanging on the rack with the stains on them, it bugs me enough to warn people about the lack of service this establishment provides.

This is how a company should run their business. Never had a problem with my kiddos dry cleaning…read moreuniform for band/orchestra. They are willing to help any way they can. Thank you to the staff at Custom Cleaners & Laundry for what you do.

The great reputation this place used to have is gone after the man with the dreadlocks took over…read more Their customer service is deplorable. We had some pants that needed to be hemmed and after over a month and 4 visits, we asked for our pants back since he never got to them. Every time we would go, he would state that he would place them on the table to get them done ASAP. We would go back and they still weren't finished. The last time and I do mean the last time we were there, the customer before us was also not happy and told him she had been going there for years but she would never go back. That makes 2 of us.

Left dress a week in advance. Promised it would be ready on time. The day we went to pick it up…read more. It wasnt ready, and promised at a certian time that day. Went back and it still wasn't ready. Had to wait for it and missed the ceremony, because dreads kept jumping us.

Efficient service and friendly staff. They take meticulous notes if you wish to get custom items…read moresewn or fixed. Worth every penny.

I have had an okay experience with this tailor. Sure there is always a line, but folks keep coming…read moreback. Proximity makes it easy, but there is another tailor across the street - if it were that terrible. I left some items to get items sewn on. They had a plan to have the work done and ready for pickup within 7 days. The items were ready when I came to recover them and I had the next item ready to drop off - for pickup in another week. The true test is what I get back this second time. I left an AGSU jacket for a patch sew on. If you know the belt is probably the most important piece of that jacket... you lose the belt, you can assure yourself of having to get another jacket. Anyways, mine is sewn onto the jacket... I took a photo, if I don't get it back, we might "have a problem, Houston." Sarah worked the desk when I came in, and she was very helpful in getting my items to me. She also helped me hunt down my unit insignias for the shoulders. So, I was impressed by the friendliness and courtesy shown me by the staff on the two times I've been. PROTIP: If you remove your own old patches and velcro, you will save yourself some cash, as there is a charge to remove those items before sewing the items you do want on. Parking is a little weird, if you approach from the north, you may have to navigate around the building to get access to the parking lot. So far, I'm pleased with this sew shop.

Very poor service. Clothing is NEVER ready for pickup on…read morethe date promised. Quality of service is terrible. You have been warned. Please chose another alteration center.

I don't recommend this place and should've pay attention to the reviews. I left my pants to get…read morehemmed a week ago. Went to pick them up only to find out that they weren't ready. Not only that, my pants were not there. The one eye guy said that they were short on staff so they are outsourcing the work to other tailors. So now I have to wait until who knows when to get my pants back. I also thought that it was expensive. The place looks scary, dirty, and old. The fitting room had no lock or handle. I don't recommend it. Please send your clothes somewhere else.

Sarita and her husband Joe are real fixture of the El Paso fashion scene and a benchmark of…read moreexcellence for their clothing alteration. Last year Sarita did an alteration that was complex in a very short period of time. She is known in the community for the best alteration and her honesty. She will tell you the truth whether a garment fits or not. She does not back away from any work. Because she was trained as a tailor she also understands garments from inside out and brings a deep knowledge of best practices for alteration. We are blessed to have this family owned business in El Paso! #supportelpasoloacalbusinesses

I highly recommend Sarita's for alterations. I called around because I was looking for party…read moresleeves for my husband's ball shirt (Army). They were very friendly when I called and said they hadn't heard of it but would give it a try. The person on the phone said to just bring it in. My husband took his shirt in and he said it was an easy experience. We picked up the shirt three weeks later, like quoted. The shirt was perfect! The price was cheaper than quoted on Etsy. Such a great experience!

My son needed to have a suit tailored on a very short notice; he received it on Tuesday and needed…read moreit by Friday. I called some other shops and was told they couldn't have it done that soon. I talked to Mr. Garcia (no relation) at J&C House of Alterations. He was very pleasant and assured me he could finish it on time. We dropped the suit off on Tuesday evening and he had it finished by Wednesday afternoon! Mr. Garcia did an excellent job and his price was very reasonable. Also his shop is very clean and well organized. I will definitely return to this shop for any future tailoring needs!

The owners of this business were very kind and friendly. They did a fantastic job on my daughter's…read morepants. They were very prompt, I dropped off on Monday and by Tuesday evening they had finished and turned it right on time. I will always take my clothes there.