They rip you off and the "customer care team leader" is so full of arrogance, they couldn't care less if you know it. Completely rude and unprofessional. Avoid.
We've been using Blythwood for our dog for 5 years, mostly because it was convenient and it *looked* like a high quality vet. I can honestly say that the organisation is woeful. I'm sent random texts about medication on completely wrong dates, regularly. I've asked them to correct this multiple times but nothing has happened. This is doesn't give you any confidence that they have a clue about what your dog needs at any time but it is forgivable.
What is not forgivable is how despicably rude the staff are. We subscribe to a monthly plan which includes anal sac secretion. We were charged £45 for it and lied to, told that it was not part of the plan.
£45 is already 3-4x the national average price. We since discovered that it is in our plan and made a complain. The "Client Care Team Leader", Lou, who has ALWAYS had an air of "I'm smiling but I really wish you'd stop asking questions and just leave", has just replied to my complaint - in the usual arrogant tone - with this:
"Hello,
I'm afraid that's the new plan you are referring too not the old plan that you are currently on,you would of been sent a letter or email asking if you wanted to change to the new plan a few months ago
So no refund available
Thanks
Sent from my iPhone"
I never received a letter or email. I'm paying £19/month which is what is advertised on their website and including the anal sac treatment. Even if I am wrong, on some small-print-technicality, I'm shocked by the throwaway tone of the reply. It's almost mocking. Unbelievable.
They do not care. Avoid and go to a bigger chain. In my experience, the people are actually much more caring and professional at those. read more