The Boathouse has been our go-to patio restaurant in Kenora, with another couple pretty much every Friday, every summer. Under the past management, it was on ok experience, reasonably good food and very good staff. The four of us likely spend in the range of $5-6K every year. Two attempts this year, under new management have left me unimpressed, and our visit on June 14 may be my last, until the new management fails. The new menu is a weird one..lobster in the absolute centre of Canada? 'Catch of the Day' is halibut, on the shores of one of Canada's premier freshwater lakes? no local or non-corporate beer on tap, or even in cans? There is a great local brewery less than 100 meters away, ffs. Pricing is a bit on the high side, but it would normally be acceptable, given the great patio, and the usually mellow vibe, but only if there is consistency of product. This became an issue with our table: two of us arrived early, and ordered two white sangrias while we waited for the other couple. The drinks arrived, and were somewhat disappointing, especially for 15 bucks each, with only a few berries floating in our drinks, and the taste was heavy on the club soda. When the other couple arrived, one of them ordered a white sangria as well; it was in no way similar to the drinks we had, a totally different colour, and much more fruit (as it should be in a sangria, especially at $15), and we pointed it out to our wonderful, but overworked server. She took the drinks back to correct them, but within seconds, they were re-deilvered to us, untouched, by a visibly perturbed manager (actually a managing partner) who tried to gaslight us about why they looked different (ours had several ice cubes, but hers had only one), uttering totally BS to us as if we were just local rubes. He got all huffy and suggested that there were other restaurants in town, and maybe we could choose one of them. I was gobsmacked by this extremely poor example of customer service, but tried to tone down the rhetoric of my table mates, suggested that we would find another drink; we settled on a bottle of wine and cocktails for me. I will admit that the lobster bisque (still weird for a menu item on the shores of Lake of the Woods) was very tasty, and the salads were very good. The mains were ok, but the mushroom risotto arrived cool and, a result a bit gloopy. Same for the fries with the fish and chips. We alerted the very helpful server, who took the two plates of risotto back to the kitchen. The plates returned in just a minute or two; the risotto had been stuck in the microwave to reheat. I am a pretty good home chef, and know that reheating risotto is not ideal, let alone a good idea to serve to an already agitated table. After all of this disappointment and let-down, we paid our $300 bill and left. On the way out of the restaurant, I spoke to the managing partner, suggested that it was poor customer service to suggest that a table of four should look at other options for dining; his answer was merely a grunt, with no other communication. As a business owner in this town, I really don't like to slag another business, but am more than willing to do so in this case. This Winnipeg based owner group should take a long hard look at this operation from top to bottom. In the meantime, i will strongly urge all my friend to ignore this restaurant until things change. read more