Definitely lacking in service and time management. Came in for a 3:30pm appointment and waited 30 mins for the esthetician to show up and finally decided to walk out. I asked for water while I was waiting and they didn't even have that basic necessity. I'm actually glad that I didn't go through with my service, I'm sure it wouldn't have turned out any good. What an unfortunate waste of time and effort. :( read more

New management is the best I've seen so far as a long time customer. I love the new reward system they offer and discounts for pre booking. You can choose any week range for your maintenance brazilian, it use to be extra for anything over 6 weeks. Megan is my esthetician and I appreciate our authentic conversation. Always a great service! read more

I found TBC via Groupon and Yelp cross reference. It all worked out as the services received were on time, efficient and affordable. Each Thursday they offer 50% off your services if you're military. It is strongly recommended that you make an appointment in advance as these slots fill up far in advance. Quaint little shop located in a strip mall like area of Thalia Village. Parking is shared amongst the other shops but I had no issues. The aesthetician was very nice and welcoming. I plan to book in advance to take advantage of their promotions. Any service here warrants an appointment. When I called I was fortunate enough to get in same day due to a cancellation. Appointments allow for quality time for your services without feeling rushed. There are a few toiletry items for sale in store if interested. read more

The Body Chateau - Skin Care Near Me - Virginia Beach, Virginia

I don't know where to begin. It's currently 4 hours past my appointment and I'm taking Tylenol for pain. I was seen 15 min. Late for a Brazilian today with Krista. Though she was very nice, I was a bit worried when I felt the hot wax directly on my skin. They don't use strips. I was also told it all had to go. If you know what I mean. I have had many Brazilian's in the past. Today was hands-down the most painful and rough I've ever experienced. I was told I would have "hickies" for the rest of the day. This too, I had never experienced. If you are considering this establishment for waxing of these sensitive regions - DON'T DO IT!!! Groupon will make it seem like a deal. Believe me, I wish they had their Groupon back, and I had my tip money back. I think I paid it because I was in shock. LADIES- PLEASE GO SOMEWHERE ELSE!!!!!!!!!!! This is a pic of my bikini area. Update : The owner contacted me today. She was polite and apologized "for what happened" and explained it could be that "I was sensitive. " That wasn't the case at all. The case was scalding hot wax and an esthetician who was extremely rough. The owner refunded my Groupon as well as the tip and offered a 65$ credit to be used at the salon (no thanks). She stated she wished I had contacted her before I submitted my review. Unfortunately, that would have changed nothing. I'm still in extreme discomfort a day later. It looks like I will be seeing a Dr. for the burns I received. read more

The Body Chateau - Skin Care Near Me - Virginia Beach, Virginia

I've been going here over 6 years now. The owner and staff are so friendly and nice! They try to accommodate your schedule. The price seems fair. The facility is clean and modern. I recommend this place to all my friends! read more

Awesome service! I've never gotten a bikini wax in my life until I came to the body chateau. Jackie was very informative yet made you feel very comfortable, especially as a first timer. I would definitely recommend this place! read more

The Body Chateau - Private room for waxing. - Skin Care Near Me - Virginia Beach, Virginia

Krista was so sweet. I highly recommend this place for how quick, efficient and nurturing the staff is here! Not to mention how affordable services are. Added bonus that this place is military owned, glad to be supportive of military owned businesses. read more

I have had Diane twice and I have to say that she is absolutely wonderful always made me feel super comfortable and we had girl chat the entire time .. definitely recommend read more

This place changed management and has gone downhill FAST. They charge 30% more for services and the service and quality is much worse. They also have completely new staff now. The old staff that they seemed to phase out were much better. The last thing I will say is they are completely CLASSLESS. Yesterday I got a text saying this: "Body Chateau beauties, we regret to inform you of a data breach of names and phone numbers by former esthetician (*they said the full name of the person, but obviously that is wildly unacceptable and I will not be putting a random employees name in my review*) We are prosecuting her fully and have filed an injunction against her. Please be aware that clients who see her may be subpoenaed to testify in court. Thank you for understanding, Body Chateau." This is such an unprofessional mass text to send out to your clients. It is threatening to clients who choose to go somewhere else. Which by the way they are going somewhere else because this place is just not what it used to be. I wasn't even sure I would write a review until I got that bitter little text yesterday sent out to probably their entire contact list. By the way for anyone who is scared to go to see an esthetician of your choosing don't let them scare you away from that. It's just weird. If you are a new customer looking for a salon, Honestly I would stay far away from here. read more

I went because of the half off for military but I think they use new waxers for that deal. May hair grows back really quickly and it seems like they don't use enough product to pull the roots out. I've even gotten in grown hairs after visiting this place. Now I go to Europe wax center and I'm much happier with my waxes. read more

UPDATE!!! Those of you that are UBER sensitive like me or first timers, go to European Wax Center to get your tolerance up! I just went and it was PHENOMENAL. I swear the wax they use is laced with fairy dust omg. I would give Chateu 5 stars for cleanliness and professionalism but the pain was nothing like I felt before. Beware first time Brazilian waxers, be ready to bite a towel. Don't let them use strips on you like they did on me, I'm pretty sure my vagina was on the strip when she ripped it off. The area was so raw that I had to ice afterwards for two days and couldn't tolerate underwear. Definitely won't be coming back. Not knocking on Chateu but that place is definitely for veteran waxers, not beginners! read more

Excellent! This place is very welcoming. Clean, cute and homey. I got the groupon deal for the Brazilian and wasn't really expecting much for the price. Boy was I wrong. The lady at the front desk welcomes you as soon as you come in and was very kind. So I fill out my paper and get ready to go. I had TOTALLY psyched myself out that this would be the worst pain in life....once again, I was wrong. I had Rebecca and she was freaking awesome!! Honestly the only part that was even a tad uncomfortable was the inner lips. She was so quick, informative and friendly. I didn't feel embarrased at all to be spread eagle with my vag out lol! The room was clean, everything looked sterile and she did use multiple sticks. Go here, you won't regret it. Already scheduled my next appointment. I'm hooked. P.s. Yes this was my first Brazilian. read more

This was my first time getting a professional Brazilian wax. Tbh normally I do it at home myself. When you walk in, you are immediately greeted by the receptionist, who wasn't the friendliest but we all have our days, you have to sign some type of "waiver" then just wait for your esthetician. I wish I remembered her name because she was super nice. The wax went by so fast, maybe 25 mins top which was great compared to my normal hour. She literally talked to me the entire time to get my mind off of the pain. My only complaint was it really wasn't a clean wax, when I got home and looked in the mirror I found a good of hair left in different spots that I could pull at. I prob wouldn't go back because of that reason alone, but I guess you get what you pay for, speaking on the fact I brought a Groupon. read more

I first came across this place through Groupon. They had a $19 special for a Brazilian wax so I decided to give it a shot. The place is really clean and well decorated. I was put with Amber and she is very sweet. She made me feel really comfortable and kept talking and before I knew it, I was all done. And not because she was in a hurry. She took her time and made sure the job is done right. After that I've been going to her ever since. Call myself a regular :) read more

Very Nice . Miss this place soooo much the best wax place ever!! I wish I could visit them one last time recommended them for all!!

I used my groupon to get my wax done. Brianna was so sweet and educated me about my daily skin care. She made my wax session so easy. She was really quick and good at explaining to me what thy use in their products because I have skin sensitivities. I will definitely be back and happy that they have Thursday 50% off all waxes for military. I will take advantage of that next time I go in 4 weeks. Their boutique is so cute with a shabby rustic look. I like that they have all the natural smell good skin care products available to u. It smelled so good I couldn't resist buying some. read more

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I came in today for an arm wax. The young lady who waxed me said she wasn't very experienced with doing an arm wax and it shows. When I came home to shower the wax off I noticed multiple patches of hair(see pics). I can't take pics of my under part of my upper arm but that part didn't even get touched. What did I pay a full arm wax for? Very disappointed, although I will say she was super nice, just not very experienced. The receptionist is also very rude. When I got there, she rudely asked me my name and to fill out a form. No "how can I help you, welcome" etc. I will be taking my business elsewhere. read more

The Body Chateau - Unsuccessful arm wax - Skin Care Near Me - Virginia Beach, Virginia

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5 MILLION STARS Abigail was simply AMAZING!!!! Best wax experience in the 757!!! I loved her patience and attitude! She definitely made me feel comfortable in such an uncomfortable situation (Brazilian wax) I can't believe how excited I am to go back read more

When my regular waxist decided to close down shop, I was in the market for a new one.   I found a Groupon and figured I'd give it a shot. Amber is so wonderful!  Hardly any pain!  She is a pro and is super friendly.  I have already recommended this place to 4 of my friends and they have also been super pleased with the professionalism and their awesome results! read more

My first time ever getting a Brazilian wax- had it done by Jackie. It was the best experience I could've hoped for. I did myself a disservice by psyching myself out before hand, and it wasn't bad at all! Obviously there's going to be a little bit of pain, but it was completely bearable it didn't last for more than 15 seconds with each rip. My lady bits look amazing and feel amazing. Very clean, very nice workers, I highly recommend getting a waxing job done here. Especially done by Jackie if possible. Great first experience for me. read more

Loved this place!!! My esthetician did an amazing job! I can say for sure it was the best Brazilian wax I've ever gotten! She did it super fast but was very tedious, the results were super clean and soft. There were absolutely no stray hairs left behind! She talked with me throughout the entire thing and made me feel so comfortable! I'm sad I don't remember her name, but I think she was the youngest one there. Totally recommend! Edit: So I just called and her name is Amber! Definitely recommend her! read more

This place looks awesome, but no matter what time I call.. no one ever answers the phone. I call multiple times through out the day, and I always get the answering machine. read more

Bought Groupon - we only got halfway through before I was actually crying. I've gotten tons of waxes. Not normally sensitive... Good response by staff - Got 2 comped Brazilians, one to fix the first half done job when I could tolerate...second to prove their quality? For second appt rushed through traffic to wait 45 minutes for a 20 min wax that was...ok... and got a hard sell about booking before the end of my "scheduled maintenance time" (a "hurry quick" gimmick...if you've had laser, it's going to take twice as long). Again, just not worth the overall experience. Recommend you spend some cash and head to an experienced salon. read more

Geet that Groupon while you can. It's so worth it, and the experience was soo easy- especially if it's your first time. I was honestly a little worried because I didn't get the name of the waxer, and I forgot to mention any of the names mentioned on Yelp. I was nervous and afraid and felt like I signed up for death, and I freaked myself out by reading way too many articles. I got Madison, and she was so chill. She walked me through everything she was doing and the next step. It wasn't awkward at all. It honestly only took about 6-8 minutes... it surprised me, to be honest. She offered to let me take breathers, but there was no point to scare myself further and risk the flow being interrupted and letting the awkwardness settle. It didn't hurt as bad as I thought it would. It hurt for a second- if even. It's quick, makes life convenient, and I think it's worth the money. Signing up for the next appointment after my Groupon was quick and easy, and I did it to save $25 (regular price: $65). There are products you can ask about and how to care for your skin. They are so friendly and so knowledgeable, which is extremely important. They care about your skin and any allergies. This place is wonderful, and I'll definitely be back. read more

I found out about this place via Groupon. I've only been to a couple of spas for waxing, so I don't have much to compare it to. However, I'm a newbie with waxing, and I felt comfortable for my first and subsequent visits. The staff is very friendly and the facility is clean. read more

The Body Chateau - Skin Care Near Me - Virginia Beach, Virginia

I purchased a Groupon and I was a little nervous at first but after reading all the reviews, I became excited to try some place new. Boy oh boy was I happy! First off, let me just scream to the world how much I adore the atmosphere here. Upon entering, I was greeted promptly and asked to fill out a basic form. Took less than 5 min. No biggie. The women at the front desk are extremely friendly and professional. They joke a bit which I love because it calmed my anxiety just before my wax appointment. Amber was my esthetician today and she is AMAZING. We talked, she's fast and before I knew it... we were done. Fastest brazillian I've every received and I'm completely satisfied. I will return for my follow up with a friend or too. read more

****UPDATE*** I wanted to make sure I returned and changed my review. The day I left the original review I was contacted by one of the owners who wanted to offer her sincerest apologizes. And then proceeded to correct the error. I was booked again with Rebecca on Tuesday at 6:30 pm and when I arrived early they were able to provide me with the most comfortable experience I have had outside of my own esthetician. I want to thank The Body Chateau and their staff for making this experience as pleasant as possible in these current times. I will see you in 6 weeks if I am still in the Virginia Beach area. Thank you again! *********************************************************************** I am extremely disappointed that the appointment I set up for today at 12:00 almost two weeks ago did not happen. I did not receive a text or call stating that NO ONE would be at the location. I think it's in poor taste to have a client sit in front of your establishment for almost 15 minutes after repeatedly calling you and leaving messages. I will make sure to leave a review on all platforms. Now excuse me while I try to find some where else to provide my service at the last minute. read more

First of all, I have to say this was my first time getting a Brazilian wax. I was A) nervous as heck & B) almost 30 weeks pregnant!!! I had heard nothing but positive things about The Body Chateau & FINALLY mustered enough courage to have this wax done! Upon arrival I was greeted by front office staff, and also offered a bottle of water! Krista did my Brazilian wax and was absolutely so sweet, kind, bubbly and professional! She made me feel sooo comfortable; she talked me through the entire process and always gave me a heads up of what she was going to do next! After the wax she gave me some tips on how to keep up with the wax etc! After that I went back again for my 2nd wax which was a breeze! & after I give birth I plan on going back to her continuously! Thank you so much for making my fear of getting a Brazilian wax disappear! read more

Horrible owners, clueless! Please choose another waxing center. Staff told to skimp on supplies and reuse. Overpriced and the owner from GA. Is the most unprofessional, classless, tasteless person ever encountered. She used to own Hair Graphics. Beware! Stay away if you expect a positive experience! read more

Groupon brought me to this cute spot and I had gotten a Brazilian wax from Brianna. I've never had a wax before so I wasn't sure what to expect. Brianna has been an esthetician for over two years and she made my experience very comfortable (bc doing a spread eagle for a stranger can be real weird). I can't believe I didn't know about this place sooner! After your initial wax, if you come back within 4 weeks, it will only be $40. I will definitely be coming back in a month :) read more

I had a bad experience with my first Brazilian wax at another place so when I made an appointment here I was nervous. Kat completely turned my nervousness into calmness! She was so gentle with my Brazilian wax and was super friendly and knowledgeable. She also wrote down some proper at home care until I came back for my next wax. The spa is so clean and the staff is so friendly! As soon as you walk into the door you feel nothing but good vibes and professionalism! I highly recommend this spa for all your waxing needs! You won't regret it! read more

I don't expect to go back. I was really red after my wax, more red than normal and I didn't notice until I got home and showered that I still had a lot of hairs left. They were scattered and long enough to wax if needed to but got some reason she just didn't go back and do a clean up. This isn't my first wax and my expectations were definitely not met. read more

I'm writing this review solely off the fact that I have tried several times to schedule an appointment with this shop and the lack of response back is astonishing. I have went into the shop knowing that I probably will not get seen that day but possibly the follow week or two and they are booked two to three months out (crazy, but that gives you the feeling that they are really good, right?). I have called numerous times and left messages with no call back. Hopefully they will see this and start returning calls. It will help out future customers possible clients that come into their shop but I will not refer anyone I know to them due to the trouble I am having. read more

Krista was great! Such a sweet and bubbly person! She made an experience that is typically awkward, so much FUN! So happy to have found this place and her! read more

Came here on a Groupon. About to go on a cruise in a few weeks and wanted to try a Brazilian since I will be living in a bikini. This was my first time but Abby and the front desk staff were great in making me feel welcome and not nervous. Abby was thorough in telling me what was going on. I will not lie and say it was painless. But it was quick and it looks great so I will say it was worth it. Very clean spa atmosphere with pretty decor. I will be back. read more

I come here for all my waxes! They have great prices and are very clean and professional. I don't break out after my waxes here like I do at other places, they quickly get you in and out and they offer a discount if you get waxed regularly. read more

BEST.BRAZILIAN.EVER! And I've been to a few different places all over the US. Brianna was quick and relatively pain free. I didn't leave sticky or have to have hairs tweezed. So I went back for a brow and lip wax. Same thing. She's awesome, the other ladies are awesome, the place is clean and super cute. So glad I got the Groupon. It was worth every penny. Go there now!!! read more

Had my underarms waxed here and I will never come back. First, I had to ask for a pillow to lay more comfortably and the pillow had a dirty pillow case. Thankfully, it was placed under some paper lining that you would see at a doctor's office- not very spa like or relaxing. After waxing my right underarm, I had to tell her to pluck what was left (and there was a lot left behind that you can clearly see) before she started on my left. After waxing my left side, more hair was left and was not plucked. I didn't even bother to tell her because I was over it and wanted to leave. I'm giving 2 stars because of how friendly the staff was. Service was not worth the money. read more

Abby is awesome ! very clean & makes you feel comfortable . HIGHLY RECOMMEND!!!! I came for a Brazilian. She gave me skin tops that were catered to my skin & hair growth type. read more

This is my go-to place and my go-to girl is Amber. She's very detailed and good at what she does. The owner is super sweet, matter of fact, all of the staff are. They have a military discount on Thursdays! read more