My Dad was here from April until the end of June after a fall my siblings and I were very pleased…read morewith the care he received. One of us was there every day and we would come at different times my Dad was always clean and on his good days was very happy. Even though his Dementia had gotten worse and sometimes he didn't recognize us they would remind him that his family was coming to see him and he would wait for us to arrive. He became very attached to the staff and they became very attached to him. I wish we could mention you all by name but there are too many angels working there. We decided to take him home for the last few days of his life so we could be with him. We cried and so did the staff as we were going to miss them all so much. My Dad passed away peacefully with us by his side. Thank You all so much for the kindness and love you all showed my Dad and us.

So my mom fell and it was a bad one so we had no choice but to place her in recovery ‍ I was…read moreworried because the last place was HORRIBLE... This place 1000 times better the staff so friendly (over worked, with great attitudes) and still spot on with their patients, they care the place is old but clean and everyone from the sweet lady at the front desk to all the people who answered the phones never giving attitudes to the nurses and CA's to all the PT staff EVERYONE WAS AMAZING Can't thank you ALL enough!!!

My son visited "A Helping Hand RFA" on 2 occasions. He was taken care of and enjoyed his stay. They…read moreinvited him to Benihana's to celebrate one of the participants birthdays. They even took him trick-or-treating and sent me pics! I was able to leave town knowing he is in good hands.When we picked him up, all of his closed were washed and folded in his luggage. I would like to commend the staff and thank them for allowing me to go on vacation with peace of mind

We checked so many places before we found HelpingHand!! Nobody n I mean nobody matched the love n…read morecare we felt immediately! All residents are treated with love n respect. N they are taken care of medically, physically , and emotionally. We gained another family. It's been a blessing straight from God!!

Theresa Mapilis and her crew are so professional. They are very thoughtful and courteous…read more They offered pastries, water, juice and sodas. Each employee were asking all the guests if they were doing okay,if they need water, chips or soda. Friendly environment. The parking lot was clean, the facility was clean, it is very inviting. Keep up the good work, you guys are awesome!

Do NOT bring your loved ones here!! The staff stole my grandmas rings she NEVER takes off, tells my…read moremom "you and I both know she has never had any rings since she has been here".. there is currently an investigation going on for elder abuse and other things, these people are horrible. They turn your loved ones into zombies, treat them horribly, and streak from them. The staff here are pathetic and poor excuses for human beings. A large amount of the residents were taken from this place yesterday and taken to the hospital, if you have family here that weren't take. To the hospital, find a new home for your loved ones. Do not trust these fake people with the people you care about.

After end-stage osteoarthritis in one leg and two fractures in the other, I found myself--a…read more77-year-old gal who had never been hospitalized--facing a non-weight-bearing recovery. My doctor recommended Sundance Creek Post Acute in Banning, so I went online to do a little research. Sundance Creek did not have the greatest reviews but then again the other facilities in this category did not fair that well either. So Sundance it was! It is established that online reviews for rehab centers can be mostly negative and grim. I decided that since my stay went as well as it did, it was incumbent upon me to make sure that my positive experiences deserved to be shared with others so that there is hope for those who are seeking a facility that offers promise. Following is my takeaway: EXCEPTIONAL CARE: All of the CNAs and LVNs were caring, helpful, and even funny, but I have a special shout-out to Louis Obioha. He has a truly caring CNA heart. If you had any anxiety before his shift started, his calming presence, while very caringly addressing your needs, leaves you with an "all is well" feeling throughout the rest of his shift. MEDICATION CART: "Singing Danny", Karla and Vanessa (LVNs) brought their knowledge of all the medications that you should be taking along with much cheer to the daily med passes. EXPERT THERAPY: The physical therapy team is top-tier and abundant. Their knowledge and encouragement were the primary drivers of my recovery. FACILITY & COMFORT: The facility is "clean as a whistle" thanks to Mr. Longie, who is hard at work by 4:00 AM., who takes great pride in his clean and shiny floors! The housekeeping staff were very thorough with their daily sweeping, dusting and mopping of our rooms. My room was very clean and bright, the bed was comfortable, and my linens were changed daily. LEADERSHIP: The Director, Mr. Brett Kendrick, is an empathetic leader who ensures every patient's needs are met. He wears many hats. Organizer. Peacemaker. Overseer. Facilitator and is able to pick up the slack of others when necessary. He truly is the anchor of this facility. SOCIAL LIFE: From bingo and crafts to church services, there was always something to do in the activity center. My only minor gripe is the food. For the Love of Benji. Can nothing be done to make institutional food palatable? That said, I have to tell you that my choice to stay at Sundance Creek was the absolute correct decision to make. I do not regret the option that I chose. If you need skilled nursing and rehab, Sundance Creek is absolutely worth your consideration. I am including a few pictures of what happiness looks like.

I am writing to formally express deep concern and outrage regarding the treatment my aunt received…read moreduring her stay at your facility. What my family and I witnessed was not just disappointing, it was inexcusable! From the moment she was admitted, there were immediate red flags. Despite the presence of numerous staff members, basic standards of care were not met. My aunt was repeatedly left in soiled garments for extended periods, and critical medications were delayed or entirely missed. The neglect was not subtle....it was blatant. Angelica, who was assigned to her floor during several shifts, exhibited a level of indifference that was both shocking and dangerous. Rather than tending to my aunt's needs, she seemed more concerned with avoiding responsibility. On one occasion, I personally witnessed Angelica ignore multiple patient call lights, including my aunt's, for nearly an hour. Melissa, another staff member, displayed an alarming lack of compassion and professionalism. When asked direct questions about my aunt's care plan and physical therapy schedule, she responded dismissively and without any clear knowledge. It took over a week for any form of physical therapy to be initiated. And by then my aunt's mobility had severely deteriorated rapidly. Amanda's conduct was perhaps the most disturbing. She was observed speaking rudely to several patients and was especially careless during basic hygiene care. There were several days where my aunt was not bathed, and her wounds which should have been routinely cleaned and monitored were visibly worsening. Amanda never once acknowledged this or reported concerns, despite it being her direct responsibility. The facility itself was in disarray. It smelled strongly of urine and feces. Patients were heard crying out for help, and some were even seen wandering unattended. This is not a safe or healing environment. When I brought these issues up with the director of the facility, the social services director I met with passive indifference and redirected me to a case manager, Melinda, who seemed more interested in placating us as a family than taking action. Every conversation felt like a bother rather than genuine concern. To add insult to injury, when we decided to transfer my aunt to hospice care due to the rapid decline in her condition they still were completely unaware of what was going on and of her case. She was treated worse than a dog. There may have been a few nurses who tried their best, but isolated acts of kindness cannot undo the widespread and consistent negligence that led to my aunt's decline. This experience has been nothing short of traumatic for me and my family. I urge anyone considering this facility to think twice. The level of carelessness, unprofessionalism, and outright neglect we encountered has had lasting consequences. No one deserves to be treated this way especially not our vulnerable loved ones... there needs to be a better standard of code for this facility and they need to be held accountable for their actions! In other words if you have a family member in need of care I would steer clear from this facility. Hell you'd probably be better off taking care of them at home with no experience.

HORRIBLE. We had a horrible experience with my mom's care under Menifee Lakes. They would never…read morebrush her hair so it became so tangled, when we asked that they please just brush it once a day a CNA cut off the tangled hair in the back and left the rest of the hair long. Her personal belongings were constantly "misplaced", her room and her were always unhygienic. We could NEVER get ahold of the nurses station, but when I would be there the RN would be sitting on her personal phone on Facebook. She developed multiple bedsores while there. And that's not even everything that was wrong with place. If you have the option to have yourself or a loved one in any other facility I would recommend never sending them to Menifee lakes. There were 2 CNAs we worked with occasionally that seemed to genuinely care, but other than that the experience was absolutely dreadful and made the already devastating process of losing a loved one even more stressful. Also I don't know when these pictures were taken but they are out of date and don't represent the facility well.

My dad was in this facility for 3 weeks. Some of the staff were nice and I understand a lot of…read morethese places are understaffed but the level of care was not the best and certain things were done we believe caused more issues for my father. He had tests and procedures done with no results given so unsure if they were necessary or ordered from his doctor. He arrived with a catheter in place and without our knowledge if his doctor had sent orders, it was removed. In his discharge paperwork it said his retention of urine was unspecified so we are unsure if they were monitoring him. 3 days after returning home he complained of sever stomach and lower back pain. At his urologist appointment she discovered 900 ml of urine in his bladder which average is between 20-30 ml. She couldn't understand why the catheter was removed and placed one back in immediately. Within a day he felt better. We have tried to reach out to resolve things and no one has responded. Overall, the lack of communication and attention were minimal at best.

Hi, I would just like to say that, I went to see my aunt…read morewho was being cared for at this lovely place, and met a worker who was so sweet and caring If I remember correctly her name was Adrianna. Very clean and peaceful place.

My dad needed 24 hour care after a hospital stay. we were so fortunate to find Eugenia's, as he was…read moreno longer able to return to his independent living facility. Bianca and her wonderful staff welcomed my dad to their home and solved a huge problem for my family. the home is very well run and meets the highest standards of care and safety. there are about 8 full time residents. Accommodations are made for those who require hospice care or special services. special thanks to Julie, the full time cook! She always has a smile, a story, a recipe, or a cup of coffee to share. Heather, Betty, and Alice all deserve recognition for their gentle manner and expertise in caring for our seniors. My dad spent his final days in comfort, and surrounded by folks that treated him like family. I feel like they are all "family" to us now.

The CNA staff there have to be the absolute worst people to be hired in the healthcare system. They…read moregossip all shift, bag on the students even though the students do their jobs better than hired CNAs. The quality of care is horrific, bitter and young CNAs that peaked in highschool ignoring residents and loudly gossiping in hallways. I feel sorry for them, and even worse for the residents stuck there.

Nurse Tawny is a wonderful nurse, very friendly and knows her meds. -Judy Thornbroughread more

They're helping my client who has been asking for help for 2 yrs since the VA let him fall. This…read moreplace is a great place to go

Office is poorly maintained. Carpet is dirty. PT assistants do not stay with patients for initial…read morewarm up and stretching before seeing the licensed therapist. Set up poorly. Crowded. No privacy, everyone is stacked on top of each other. Assistants really need to stay with patient so exercises are done correctly and there are no injuries. Assistants are sitting in a huddle of six laughing and joking about Walmart and all six of them are ignoring their patients. Extremely disappointed. Also in serious need of a cleaning and a paint job. No excuse for a business looking like this. The entire facility is in need of a serious deep cleaning and a paint job. Absolutely no excuse for letting a business slide like this.