This place was always something we looked forward to a meal, unfortunately that time has passed!…read moreOur food sat just inside the drive up window for 10 minutes in view. The young man that took our order just disappeared. He did come back, but only to join in on everyone looking at someone outside the other drive up window. Multiple bad experiences now! It's to bad, I like to support local businesses!

Amazing food, employees very nice prices not too bad. And did I mention the food is amazingread more

Great service. Great food. Very reasonably priced. Local atmosphere. Well worth a couple minute out…read moreof your way to stop and eat. Wish we had one back home! Thanks! It made our trip that much better.

This place never disappoints! Someday I might get something different from a cheeseburger but they…read moreare the best around. And their fries are amazing!!! The staff is amazing. Always look forward to coming down here for lunch.

Food is always amazing, staff is great, very clean and cute decor, always busy so u know they serve…read moregreat food. Try it if u have a chance.

9/1/26 had a breaded Tenderloin and was pretty disappointed! I gave them a good rating for a great…read moretenderloin about a year ago but today it was bad! Today's was smaller and thinner and over cooked and tasteless! The flies dive bombing the food and your face didn't help matters any but I don't think they can control that because of the traffic at the door!

Stopped by for another burger for dinner. It came out great. Their skinny fries are excellentread more

I let the hair in my burger slide over a year ago, but tonight, the raw chicken is too much. Safe…read moreto say I won't be back. I'm actually disappointed because I like the food.

This place is permanently closed! We made a special trip to go to this place because it still…read moreshowed as open on Yelp only to find out it's been closed for over a year.

We came here driving back home from vacation. We are stopping in Casey, IL and this town was the…read moreclosest place with a hotel so I googled restaurants and this had a pretty good rating. Lots of parking (in an old plaza) and staff were friendly. We stopped on a Sunday evening around 6pm. We were seated quickly and drinks, orders and food came out quickly. Food was hot and a we expected. It wasn't the absolute best we've had to say we would drive back just for this restaurant but it was pretty good and we left with full bellies.

This place has really changed. We had the most perfect meal yesturday. Everything was great. They…read moreeven had enough help that the service has so much improved. Can't wait to go back! Hate the kiosk though

First time visiting this Steak 'n Shake, and unfortunately I left without ordering…read more I asked two employees if I could place my order verbally. Both told me that orders could only be placed through the kiosk. I was preparing to use the kiosk when the manager came over and took another customer's order herself. I explained to her that I had just been told by two employees that they didn't take orders verbally. Instead of acknowledging the conflicting information, she denied that the employees had told me that and made it seem like I was the problem. She then said she could take my order. At that point, the experience had already left a bad impression, so I decided to leave without ordering or spending any money. The issue wasn't having to use a kiosk. It was being given contradictory information and then having my concern dismissed when I brought it up. Management should make sure employees are giving customers consistent information and handle customer concerns professionally.

The service was awful! Placed an order online to pick…read moreup.when arrived to pick up the order still needed to be manually processed at the register when I walked in. I was told their process was not to process on line orders for pick up until the customer has arrived. This ensures the order will be picked up when customer is actual in the restaurant.

Great staff friendly and prompt. The food was great, and my grandson loved the kids' meal. Mobile…read moreapp is easy to use. It's great to have the new location in Mattoon.

Food is Decent Price, a relaxed environment and THE FOOD IS AMAZING!!! The staff is the level of…read morehelpful without being overbearing.

Absolutely the very best Fish Tacos anywhere in the central Illinois area. Service is great and…read moreselection of food is great. Always fresh and delicious. You have to try the chicken strips Jerry's style. Yum.

One of my favorite fast food restaurants here in Mattoon always fast and fresh. I would recommend…read moreMcHughs to any of out of towners looking for a fast service good food

young man karson evans at the window was very patient, kind, and helpful even though he's young he…read moredeserves a raise definitely made my day!