I paid to have my furniture delivered 5 days ahead. They were outside of the confirmed 2 hour time…read moreslot. One of the sectional pieces was broken. Not sure if the delivery people broke it, but they should have noticed when they loaded if it was broken before hand. They dumped off the sofa left it on its side and didn't even put the legs on it. Told me they'd be back later that afternoon with a replacement for the broken piece, asked me to sign for the delivery as if all the pieces I had paid for had been delivered in good order which I did not sign. left mud all over my clean floors, and told me the store would call me to arrange for the piece to be delivered. The store never called me, they did not deliver the piece that day and likely won't tomorrow either. Won't deal with Ashley again. The last time I bought from them it was a like experience. I thought it would be better with the new store. Not impressed!

We have been contacted and they said they had offered us a new table top at the get go...why on…read moreearth would we have said no to that? They have asked me to take down the review while they figure out how to help us. After not having our issue dealt with appropriately already, I am not prepared to take down my review but I will keep updating how they deal with the issues.

I have just had a new washer installed, the young guys, Brady and Gage arrived early, which was…read moregreat, they were polite, careful with my walls and wood floors. They explained the workings of the new machine, did a test run, and good to go. I have bought all my appliances and mattresses from Gords, service always great. Eunice

Just had a great service experience provided by a young fellow named Tyson. Showed up on time, did…read morethe job on my dishwasher and was so polite. Another great experience with Gord's.

I'm so happy, that I chose Doing it right to come and look at my fridge. The service was amazing…read moreand they even took the time to answer all my questions regarding buying a new fridge. I highly recommend them and I will definitely use them in the future. Thank You for your service and support.

Jay was busy so he provided advice over the phone. We followed his advice to the letter and it…read moreworked! Cost us nothing! No reason to call any other repair company!

Spent more than I ever thought I would on a couch. Just under $4,000 taxes in. Got home and set the…read morecouch up , only to discover that the corner piece was broken behind the fabric (1x4 construction on a $4,000 couch....) , not a huge deal but I mean come on let's make sure the thing is in good condition. So I immediately sent a video of the broken part to Mike, the sales guy, and he told me I need to bring it back to get an exchange. I asked multiple times if they can deliver the replacement , seeing as it was kind of their issue I thought they might, but the won't, and he says I need to bring it back the next day to get a replacement or I won't be able to get a replacement for months (if ever). So next day it's raining and I ask again for delivery, they say no bring it in thru the rain it's fine. I take off work early to bring the piece in. Get there, broken piece is soaked and a bit dirty from rain/ dirt, they refuse to take it back! And leave me with the broken piece. I was pretty upset about the whole thing, but they acted like I was the idiot for not tarping the whole thing / waterproofing it. I guess I could have , but at the end of the day I thought maybe they should've just delivered the replacement. Anyways, spent $4,000 and received a broken couch with terrible service trying to get a replacement. I would NEVER shop here again.... The ironic part is that when they sold me the couch the bragged about how easy it is to clean, then when I bring it back wet from the rain they say they can't sell a dirty piece. Like bro- you told me this couch is easy to strip apart and clean? Haha

A man from City Furniture came to fix our range hood and check out the fridge. He fixed the range…read morehood but not the fridge. He tried to tell us the fridge just had the wrong tilt but I tested to see if it fixed the seal/magnetic ability of the seal and it didn't. I told him to try again and he didn't want to but once he tried he admitted that it wasn't right. He said they will do something about it (which is the same vague answer as before). It is now closing on two years of this problem and all our food goes bad much more quickly than it should. It has cost us a bunch of money in groceries and it doesn't seem to mean anything to this company. They do it seem to care that much of our vegetables have a 2-4 day shelf life...even kale, broccoli and cauliflower. Will update again later.

Currently under a remodel. Only one door to go in/out. Cash registers were very slow. The cashier…read moreapologized and explained that they got a new POS and they were working on the kinks. Only two lines were open. I was in line for 20 minutes to buy 3 things with only 2 people ahead of me, also with just a few things each.

A blended all rounded home store without groceries , a drug mart inside with a variety of…read moreelectronics , make up and accessories. Prices are on higher side as the location is premium !

Yes, the store has some wonderful pieces and the staff does seem knowledgeable about their product,…read moreBUT we would NOT recommend Urban Cabin to anyone. They have poor customer service with new clients and receiving a quote for a project seems next to impossible. My husband and I went in looking for a possible shelving unit as we where having troubles finding something that would fit our space. They said several times, if we didn't see anything we liked, that they are able to do custom order items. Later that week we sent in an email with our custom shelving unit idea, (note: We live in Barriere, BC and don't get into Kamloops all that often), with a request for a quote on production and possibly ordering two units. We never received a response back or a quote for the project. Over 2.5 months we contacted them by phone several time and sent in multiple emails to following up with them on the status of the quote. With each phone conversation a message was taken and a promise that the person handling our project would be in touch as soon as possible. I have yet to receive a response back from any of my phone messages or emails. I'm appalled and shocked at the lace of communication they seem to think is respectful. It's very poor business and for that we would not recommend them to anyone. Apparently, our time and money is worth nothing. Mother of two, Barriere, BC

We ordered a table from Urban Cabin as we had a smaller space, and wanted a table to fit. We…read moreplaced the order Nov 15 2017, an $850 deposit was requested and were quoted 6-8 weeks with a slight delay due to a slowdown at Christmas so we were expecting to have it in week 9. Unfortunately this did not happen. We heard nothing from anyone at Urban Cabin until we inquired after New Year's. When we inquired the employees had no idea where the table was or what state it was in. We were told that they would contact the owner about it however we never heard from her. We finally had to email owner and ask what state it was in, and had to wait another week while she emailed the builders. So once again the owner was not forthcoming with the info. We once again had to email the owner and ask where it was, and she did not know. Finally another week later they were arranging shipping. And once again the owner could not give us an ETA of arrival or where it is or how it was sent and did not obtain a tracking number. Finally it arrived in Week 16. We requested the owner to meet with us to discuss this issue as it took over double the length of time quoted. She refused, gave us a $100 off. The owner thinks customer service is responding to emails. She only sent us one email proactively, and failed to keep us updated. The employees at the store have no authority to check on any of the orders so can't really help you with your questions; they can only take your money. I would NOT recommend buying through this company, and will not be buying from them again.