I wish 0 stars was an option here... I don't even know where to start.... I placed an order for all my bedroom furniture with them in mid August to be delivered August 30th. After receiving the furniture we noticed that the dresser was badly damaged. They told us that they would be sending us a new one within a few weeks. It's almost 2 months later and we have still not received a dresser without damages. It's been almost 2 months of countless phone calls to the location (because they don't call their customers to keep them up to date on the progress). I was told every time I called that the delivery has been delayed because there is no stock. Well, today we finally got our new dresser.... which was BADLY scratched.. and we had our railing damaged in the process of delivery as well. We called the Brick right away and they have no sympathy-- they even argued saying that the damages were not caused by their delivery company (I have it on camera, might I add). All they say is we will send a new one. I DON'T WANT A NEW ONE, I WANT A REFUND AT THIS POINT. This has been the worst experience by far. I will never, ever shop at The Brick again. Needless to say, if you want undamaged, quality products without wasting your time with a company who lacks good customer service, DO NOT SHOP HERE! I'll be sure to provide an update on how The Brick resolves issues like this. read more

I bought an LG oven at the Brick and I received a used product on Dec 23rd: 1. The box was in bad shape, it was clearly opened before, the wrapping was also very unusual (oven was just dumped in a open box of something else and then wrapped with some plastic foil 2. There was no protective foam in the box 3. There was no protective wrapping 4. There was no protective film 5. There were smudges and finger- and hand prints all over the oven (I also wonder how you would like to explain this and handle this during this COVID pandemic). I have not been able to clean the smudges yet 7. There was no manual 8. There was actually no way that I can identify that I received the correct oven, there were no specific model numbers on it anywhere 9. One of the oven trays was damaged 10. The electrical wires showed that they had been used/installed before 11. This oven clearly showed that several people had handled it and had tried to install it somewhere. I wonder if it was a showroom model I was promised a little discount after I complained but nothing ever happened or was refunded. Bad experience. read more

Worst Experience EVER! Don't go to this store! Worst customer service! And they don't disclose all the details about the cost like the fact that the interest is 30% and the sales person increases your credit limit without checking with you. Last but not the least...the delivery was delayed by few days and when you call the store, the salesperson acts like he didn't meet you at all. read more

I purchased a sofa on oct 4th and the men that delivered it could not get it in the elevator so it was returned for a credit. on oct 6th i order a smaller one. no problem i got it. i was waiting for over a month for a credit for the first one on my card. they said it was already applied and my bank said it was not. the brick accounts office said it was definately applied to my card and that it must be a bank error. (ya right) I asked them to send me a copy of the credit invoice and it took me all of 3 seconds to figure out they indeed make an error. They are not very observant in the accts office because they applied my 2200.00 credit to someone elses card. If you are waiting for a credit dont rely on them to apply it to your card. It was not very professional to insist they were right and i was wrong and my bank without looking at the invoice in the first place. not recommended by me thats for sure. bookeeping is a basic and it should always be double checked before you accuse someone else for your lazy mistake. I will never deal with this company again and would not recommend to anyone. read more

The worst experience ever! I paid for an extended warranty when I bought my couches and when I submitted a warranty claim form they declined it. Dishonest sales representatives. Never ever go there again, if I could 'v found no stars option I would take it instead. Shame on you. read more

Update: Just spoke to Lindsay the supervisor she is awful. She has terrible attitude, she hung up on me. Full on argued with me, was not helpful at all and did not apologize. I informed the store manager about her rudeness and condescending attitude and he did not apologize once. We found that they had made an error and they agreed. We had to pay an extra 300 plus dollar and we were provided with no compensation. Worst customer service ever. We have been loyal customers for brick for 5 years. We probably received the worst service this time around when we purchased our new couch. Our old couch has warranty so we decided to exchange it for a new one because it's very uncomfortable now. We selected and paid in full for our couch on June 14th including delivery cost. We were promised our delivery for July 2nd, with a family function coming up we were super excited for our new couch. Anyways, we did not receive our couch at all and were given another date in July. One of many dates for the past few months. When we called to follow up on the delay we would get the general customer service that would take our information down each time without ever getting back to us. We have been waiting now for 2 months, there is no follow up. The customer service representative do not give their names when they answer the phone so you never know whose taking you information. They never pass the phone on to any supervisor or manager. In addition they refuse to give out the names or call us back. Seriously we just want our couch! At least have the common courtesy to return our calls. This is my first review ever on Yelp but I think everyone needs to know that the service here is awful and you might be waiting for months for something you paid in full for with no contact from management. read more

Hi, I called you guys for warranty claim. lady told me on phone that she will email me back or call me after checking my details. I never recieved a call or email. Its been 2 days. I called again today. After 3,4 attempts a lady picked the phone and told me that i have to wait and she will call me after 10 minutes. I waited for an hour and no one called. I again called and lady told me to hold. I waited for like 30 minutes and she hung up the phone. I called 4th time and same thing happened again. I am trying to call again now and no one is picking up the phone now. read more

The delivery system here is a freaking joke...don't waste your time or money on setting it up with them, just hire a private moving crew so you can get your furniture when you want it instead of letting some delivery guy tell you when you're getting it read more

I know that The Brick sometimes gets a bad rap online and through word of mouth, but I honestly had a very positive experience. My fiancée and I had needed a new mattress / box spring for a while and though we didn't want to spend a fortune on one we still wanted a quality brand that was comfortable, came with a good warranty and would last us at least a few years. After a lot of online shopping at different stores we popped into the Mississauga location on Dundas Street to see a set that we were strongly considering. The associate (Michelle) who came up to us was very friendly and helpful but not pushy and aggressive as is often the case with furniture, large appliance or electronics sales. We did go with a slightly more expensive set than originally intended (entirely our choice) and a frame that she recommended. We hadn't intended to purchase it but she successfully upsold us (as is her job) without selling us an extra item we didn't need or a mattress we could really afford. We also signed up for the Brick Card (her suggestion) in order to save the shipping. At my request we were given the exact credit limit required, no more, no less. The entire process couldn't have taken more than half an hour. As for delivery, we were told that someone would call us Sunday (the day it was to be shipped) to give us a window of delivery. They called exactly when I was told they would and the delivery arrived right in the middle of the three hour window. The drivers were very friendly and efficient, asked if I wanted my frame put together (I said yes) and took our old mattress and box away. This took no more than ten minutes. After all is said and done we only ended up going to one place to look for our new bed and bought it on the spot. While perhaps we could have shopped around, it may just have been a waste of time. We got what we wanted, paid what I think was a pretty fair price and had an experience that was entirely hassle-free. My only regret is that the mattress is a little firm for my liking (my fiancée prefers it that way) but that's not really their fault. At any rate, I've gotten used to it and it's so far, so good. I also don't regret purchasing the recommended frame with added support. In hindsight it was probably a good investment and will prolong the life of the mattress by ensuring that the thing doesn't begin to sag in the middle after only a few years. Despite all the horror stories I've heard regarding The Brick, we have no complaints whatsoever. Will definitely go back and was more than happy with the delivery. read more

One of the most terrifying store in town. They used to be good store but now they are not. They give delivery date without confirming stock. Thank postpone my delivery date 3 times. Because of them I had a big impact in my business. Poor sales manager and poor sale rep. read more

The Brick is all about selling affordable furniture that "looks" nice, so you really want to go to their web site and do some research on the products before you go since there is a large degree of variance in the quality. You want to know exactly what you are getting before you go to the showroom. I purchased the Jagger sofa, loveseat & chair which is one of the few 100% genuine leather products they sell, which means the entire sofa is genuine leather including the back and sides. If it only says "genuine leather" it is only leather on the cushions and front. The regular price was not much more than the less quality models & I got a sale price of 20% off. I also purchased the Mindy table with 4 chairs which again, is fairly good quality in that price range and I really like the look. Lastly, I bought the Tyler bed which i am happy with as well. They did give me a reasonable discount for buying a large amount of furniture, which I really appreciated. My experience: because of my own extensive research, I actually knew far more about the product's details such as materials and construction than the salesman so there were no surprises on what I was getting. The delivery system isn't great. The 1st delivery they brought everything except the headboard for the bed which they forgot and for some reason would now be on back order for 2 weeks. The 2nd delivery, they showed up 3 hours earlier than the scheduled window, but fortunately I was home. Even though they were supposed to put my bed together, they were on a tight schedule and just dropped it off and left. Fortunately, they called back 15 minutes later, and since they had a cancellation would come back & put my bed together, which they did. I had to take back a metal support the salesman had sold me on since the delivery guys informed me it was incompatable with the bed I had purchased and unnecessary. The wait at the desk was long, I was ignored for about 10 minutes, then "interrogated" on why I was bringing it back, this took a good 20 minutes to finally be refunded by not very friendly or pleasant staff. The bottom line is, the customer service is not great - if you go too cheap, the quality and durability is not going to be very good, so if your budget allows - you can get decent stuff at the Brick that looks great and will last. Just don't have really high expectations on the service. read more

I received extremely helpful, friendly, professional service from the sales representative named Gorac at the Dundas Street location in Mississauga. He took his time showing me the items I was looking for and was never pushy. He was also willing to be available to me past his shift. I also want to mention that an employee named Pretti was extremely helpful in a situation that occurred during delivery when I had to call into the Brick. She was attentive, friendly, polite and helpful while I spoke with her for sometime regarding a delivery issue. Because of the professionalism,friendliness, and excellent customer service of these two staff persons in particular, I will definitely shop there again. read more

I was told by my work colleague not to go to The Brick, since their after sales Customer Service is very bad. Nobody answers the phones. Nobody calls back. Still I went to the Brick to purchase all my 4 appliances. The sales person Jay (from the Dundas Street branch) was good, but we did not get the service that we paid for.(Installation of washer and dryer). Also the fridge door was damaged, it had a big hole and a part inside was broken and missing. We immediately called up The Brick and sent pictures. They asked us to call Whirlpool, Whirlpool calls back saying call The Brick and this went on for a few days. Nobody wanted to take responsibility. Finally I went personally and approached Ms. Preeti Sandhu - Senior Customer Service. Her customer service exceeded my expectations. She took immediate action called up Whirlpool, saw that they send me a new fridge, saw that the installation of my washer and dryer was done. She went out of her way to see that we were satisfied with all that we paid for and wanted. She would call us up personally and send emails to see that we got our fridge. It will be finally delivered to us tomorrow. Thank you Preeti for your extra ordinary help. Without you, I am sure nothing would have happened, after I have read all the above reviews. Jackie Pereira read more

I went to the brick with my family and we met a really cool sales associate "Nav" he was personable, friendly, warm and extremely helpful quickly providing the prices on every item we asked about .....and we are very picky...so we asked about alot.....NAV took care of everything we even got a gift :) id give the brick a thumbs up for excellent customer service! read more

Purchased Zandria 2 Piece Left Facing Sectional in April 2012, and 2 years later the faux leather was peeling to the point where we had little leather pieces all over our condo and the sectional became an eyesore. Called the Brick customer service and was told there was nothing they can do because we did not purchase an extended warranty. I pointed out that the website described this sectional as "durable", and "well-built", but they still said there is nothing they could do. Needless to say, we will not be purchasing any more furniture from the Brick. read more

THE WORST COSTUMER SERVICE!!!! We bought $3,200 worth of furniture here about 2 weeks ago. Raji our sales guy was great at first. He promised us he would waive the charge for the 5 year warranty, but once the bill was done and put on the card, we noticed this wasn't done. He did clear one of the 2, but not too happy but overall with him he was great. I called on the Friday about my deliver once I got a call saying my delivery would be between 11-2 pm on Saturday. I called to ask them to make it between 1-5 pm as that's the time slot we had with our new condo. The monotone "customer service" girl was absolutely useless. I explained to her the situation to which I was told, "the delivery is based on postal code". Again I'm explaining that I need it during the hours of 1-5 as my condo has very strict rules in place about the service elevator and she simply says "then you need to change the delivery. This brick does not confirm a delivery time until the night before so you literally have to clear you day because of this, complete garbage if you ask me. I asked to speak to the manager, and was placed on hold for 45 minutes before they hung up on me. I called back 3 times, and this time I got to the furniture section and the lady I spoke with was even worse! I explained the situation and she was just yelling back I don't know. I asked to speak to the manager and she said they were all gone. The store closes at 9:30 pm and this was shortly after 4 pm. Clearly the staff lie to protect themselves from dealing with management, and if management is aware then the need to do a clear sweep of all the staff. I call customer service again and say I was put on hold waiting to talk to a manager the lady says okay yes what's your number and they will call you back tonight. I never got a call back or a follow up. Not to mention that our dyson was not delivered and is on back order but no one told us so we got screwed on that too. Overall this place is a joke! No customer service and I recommend going down the road to BAD BOY because we also bought something's there and they were amazing!!!! DO NOT SHOP AT THE BRICK!!!!! read more

Every single thing my parents bought there came with defects Fridge was dented Stove was dented Dining table cracked Coffee table cracked Chairs were broken before being put together Buffet table is messed These things all had problems and were replaced (just had to wait for everything once again and schedule for someone to be available at the house) And the TV. My parents are slowly moving in to their new place we took the TV out of the box and the TV screen looks like it was burned with something (aesthetically you see the little scratch or burn) We physically took the TV back to the brick and they told us that it's out of their hands. We only have 7 days after purchase so the extended warranty does nothing We called customer service they told us 3 days after purchase and nothing can be done So they don't know their own policy, extended warranty is a waste of money, and now stuck with a TV that has some sort of scratch/burn. and since they didn't return or exchange it, my parents had to hang it up, we plugged it in... and you physically see a burnt pixel in the image.... a $600.00 "Brand new" tv read more

I came in to find furniture for a small space at bargain prices. I was very pleased to find what I needed, and liked, at great prices! Irfan was extremely helpful for the whole process. A good experience! And I look forward to enjoying the new look! read more

from horrible to excellelent ! i had lots of issues with the stuff i bought at this location and had decided i wont ever shop here until farheen parekh came in picture, she gave us awesome customer service. you should hire professional people like her. she was thorough, patient and polite throughout the whole situation. lisa brown read more

If there was a zero star, I would go for that. The worst experience EVER! The customer service is ridiculous and its staff were very rude and impolite. It took me 5 deliveries, 10 phone calls and 3 weeks to get what I had paid for. The sets were damaged, wrong items were delivered, etc.! Unbelievable! Stay away from this store! You will regret your purchase! read more

Saleswoman was nice but I had to go to the warehouse to pick up my purchase. (Coffee table & end tables) When I brought it home I found one of the legs was missing a part so I went back. Customer service was clueless & there was no spare parts in store. Their solution was for me to pack up all the parts & go back to the warehouse for an exchange or go rummage through another box for the part I needed at the warehouse. What a joke that the mistake is on their end & they want me to go through the trouble of correcting it. read more

Our painful story starts with buying a sofabed from The Brick with extended BLANKET warranty on the top by paying around $180. Problems started soon when the bed broke. Technician was sent to see the problem. They found the problem and said we are ordering the broken part. Part came after 2 months and when they tried to fix it, they found that it was wrong part. Another order, another 2 months, again the part was wrong. Finally after 2 more months (total in 6 months) they decided to replace the sofa. So we purchased a recliner Microfiber Sofa again with additional warranty on it fearing that it might can go wrong again. And not to be surprised, this one started with peeling of the microfiber at 7 places and a broken arm. And the uphill task started again by calling customer service. Technician came again, wrote down the report and this time to our surprise, they said its peeled and ripped from 5-7 places so we cant fix it and only broken arm will be fixed though the technician admitted that rips are not by any sharp object but its just peeling off but customer service (the most rude one I have ever had) just hung the phone on my face by saying I will let someone else to call you and we are waiting for it. This is after paying 180 plus 180 (two times of additional BLANKET warranty) to The Brick. Nothing is solved as of yet and we are with broken and ripped sofa in our living room with cotton sticking out of those seats and back and mocking us and telling us the story of the BRICK. read more