Amazing time! (Visited 17-March-2018)…read moreThe staff were so, so helpful and really didn't push you to buy anything, had such a lovely experience and really felt the staff listened and helped me get the best dress for my budget and offered alteration suggestions with upfront and honest prices to suit me. The dresses were laid out separated into sale and non-sale with bigger dress (more princess) and smaller dresses separated, making it really easy to route out what you want, also there's an abundance of choice! I ended up getting a sample dress that was on sale for literally half the price of the dress new last year The dress selection was amazing compared to other shops, nothing was tacky or cheap looking and there was a range of prices to suit every budget. The staff will give you a true "Pretty Woman" experience! I would highly, highly recommend this shop. Cannot wait to get married in my perfect dress, thank you so much Valery for helping me, an experience I will not forget :D Tori

The booking an appointment was a positive experience and I was lucky enough to get one on a…read moreSaturday afternoon at a short notice. It is also easy to get to by car, easy to park on a side street and it is near New Eltham train station. But that's where the positive experience ended. On arrival the doors were locked and we were out waiting in the cold for a bit. We then got let in around 10 mins before the appointment start time. Prior to my appointment, there were 2 bridal appointments taking place simultaneously where they were walking around the shop floor. I filled out a form and was then left to pick a few dresses to try on. The appointment allows around 4 dresses. I was asked which other shops I had visited. I identified them and they all got slated! I had visited a few other bridal shops before this one so I had a good idea on what I was looking for. The first dress I tried on looked stunning, near perfect. Probably the best one or the joint best one I've seen so far. But unfortunately I was not allowed to take a pic of it to compare it to my other favourite dress. So it's difficult to reflect or come back to it. This no photo policy is somewhat outdated as there's photos of all the dresses on their website with the models wearing them, despite the sales rep claiming that this particular one was not on their website! It is as I found it immediately afterwards. Fortunately the designers featured use a wide range of local stockists so if I do turn out to want this dress I now have all the details and I shall be taking my business elsewhere. The other weird thing that happened is that I was confined to a small cubicle, standing on a pedestal the whole time whereas the other bride was able to walk around freely on the shop floor. I was not allowed to even try walking around or sit in the dress. It made the decision making a bit more difficult. There was a bit of hard sell going on too like 'buy today and save 100', or saying that the dress may not be around for long... A contradictory message to 'this dress is new in' and 'this will be available in September'. However, I was too shocked/distracted by the photography issue to focus on the selling points. At the end of the appointment I was given a business card with just the dress number. No other information about the dress. It is the worst customer experience to date that I have ever had in a bridal shop. A contrast to David's in Westfield. So, in summary there are some nice dresses to be had and they appear to have a good alterations service at a fixed price regardless of what needs to be done. But if you do shop here, just be prepared to not be listened to nor have your requests met.

It's a long way away (for me anyway), but for a wedding dress whose price didn't want to make me…read morecry, totally worth it. I went on a weekday midday and it was totally fine, but worth noting they only let you try on 4 at a a time and on Saturday when I went to collect my dress the queue to try on was over an hour. That said, there was smudging on the train of my dress which they had cleaned without even taking a deposit from me, and when I came back a week later, it was shiny and new. All for less than half of many other dresses a I saw. Recommend shopping a bit before you go so you have an idea what you're looking for and don't need to spend time trying on every style in the place, but overall, totally worth it.

A massive thank you to Omoleli for her help today in the Bromley store of Wed2b. I walked out of…read morethe store with a amazing gown that I never considered wearing with thanks to Omoleli. Thanks again

Pronuptia is home to so many gorgeous bridal dresses and accessories. A friend took me in once and…read moreit was just a great hour spent talking to the lady who ran the store and looking at all the types of dresses they sold and hired out. It's lovely inside and the staff are very kind and like to make you relaxed and happy.

Full rating from my side. Right from the first contact they were brilliant, doing their best to…read moresqueeze in an appointment on a very short notice. They have an incredibly amazing and beautiful selection and with their support I found my dream dress. I had 2 people helping me, a beautiful young lady and the amazing owner Russell. What I loved most was that they were very honestly telling me when things did not look good instead of trying to sell every dress I put on.They couldn't have been more lovely and patient. It was them that picked out the dress I loved, as I would never have tried it on without their suggestion. Brides to be - go and check it out. Definetely worth it. Russell and team, thank you so much for all your help, patience and understanding.

This is a really nice shopping center. The sales consultant was very friendly and approachable, not…read morejust pushing the sale.

Excellent service. Lyn was wonderful and we found my daughters perfect dress. We had a limited…read morebudget but we were still made to feel very important. So impressed with how they helped. Nothing was too much trouble. Thank you