Deisy, Isabelle and their team can make anything you need. Suits, dresses, ballgowns, wedding…read moreoutfits - they are so friendly and warm and you really feel they 'get' you as a customer. They are affordable, work to your timescales, keep you in the loop of what's happening when and left me thrilled when they fitted and altered a wedding dress for me after Renaissance Couture in Maidstone had majorly cocked up and then given me huge amounts of attitude. Deisy's workmanship is second to none. I grew up around incredible seamstresses and Deisy's are some of the best in the country. I can't recommend them highly enough.

Amazing time! (Visited 17-March-2018)…read moreThe staff were so, so helpful and really didn't push you to buy anything, had such a lovely experience and really felt the staff listened and helped me get the best dress for my budget and offered alteration suggestions with upfront and honest prices to suit me. The dresses were laid out separated into sale and non-sale with bigger dress (more princess) and smaller dresses separated, making it really easy to route out what you want, also there's an abundance of choice! I ended up getting a sample dress that was on sale for literally half the price of the dress new last year The dress selection was amazing compared to other shops, nothing was tacky or cheap looking and there was a range of prices to suit every budget. The staff will give you a true "Pretty Woman" experience! I would highly, highly recommend this shop. Cannot wait to get married in my perfect dress, thank you so much Valery for helping me, an experience I will not forget :D Tori

The booking an appointment was a positive experience and I was lucky enough to get one on a…read moreSaturday afternoon at a short notice. It is also easy to get to by car, easy to park on a side street and it is near New Eltham train station. But that's where the positive experience ended. On arrival the doors were locked and we were out waiting in the cold for a bit. We then got let in around 10 mins before the appointment start time. Prior to my appointment, there were 2 bridal appointments taking place simultaneously where they were walking around the shop floor. I filled out a form and was then left to pick a few dresses to try on. The appointment allows around 4 dresses. I was asked which other shops I had visited. I identified them and they all got slated! I had visited a few other bridal shops before this one so I had a good idea on what I was looking for. The first dress I tried on looked stunning, near perfect. Probably the best one or the joint best one I've seen so far. But unfortunately I was not allowed to take a pic of it to compare it to my other favourite dress. So it's difficult to reflect or come back to it. This no photo policy is somewhat outdated as there's photos of all the dresses on their website with the models wearing them, despite the sales rep claiming that this particular one was not on their website! It is as I found it immediately afterwards. Fortunately the designers featured use a wide range of local stockists so if I do turn out to want this dress I now have all the details and I shall be taking my business elsewhere. The other weird thing that happened is that I was confined to a small cubicle, standing on a pedestal the whole time whereas the other bride was able to walk around freely on the shop floor. I was not allowed to even try walking around or sit in the dress. It made the decision making a bit more difficult. There was a bit of hard sell going on too like 'buy today and save 100', or saying that the dress may not be around for long... A contradictory message to 'this dress is new in' and 'this will be available in September'. However, I was too shocked/distracted by the photography issue to focus on the selling points. At the end of the appointment I was given a business card with just the dress number. No other information about the dress. It is the worst customer experience to date that I have ever had in a bridal shop. A contrast to David's in Westfield. So, in summary there are some nice dresses to be had and they appear to have a good alterations service at a fixed price regardless of what needs to be done. But if you do shop here, just be prepared to not be listened to nor have your requests met.

Pronuptia is home to so many gorgeous bridal dresses and accessories. A friend took me in once and…read moreit was just a great hour spent talking to the lady who ran the store and looking at all the types of dresses they sold and hired out. It's lovely inside and the staff are very kind and like to make you relaxed and happy.

Having visited many wedding shops I finaly settled for the Bridal Chest in Eltham. I did so after…read moremy initial visit to the shop having previously arranged an appointment.This I was pleased with as it gave me time to consider without presure and without other customers demanding the time of the assistant ,whom I now know to be Adile the owner of the Bridal Chest.Adile proved to be friendly,patient and very knowledgeable.Having tried on several dresses I settled on one which fitted fine.However, came to the final fitting I had lost weight,but this did not cause a problem for Adile she simply altered the dress without fuss so once again I looked great,this was confirmed by all that came to my wedding. I absolutely recommend Adile at the Bridal Chest without reservation.Thank You Adile very much. The Very Best,Madeleine

This is a really nice shopping center. The sales consultant was very friendly and approachable, not…read morejust pushing the sale.

Excellent service. Lyn was wonderful and we found my daughters perfect dress. We had a limited…read morebudget but we were still made to feel very important. So impressed with how they helped. Nothing was too much trouble. Thank you

I had told my daughter Samantha about Isabella Grace after reading several reviews of other…read morepeoples' experiences. From the moment we stepped inside the shop we felt relaxed and at ease (especially after a negative experience elsewhere). The fact that we had an area to ourselves and a welcoming drink made us all feel at home and individual. Sally looked after us so well and we all felt her passion for her job. She took time to listen to what Sam's likes and dislikes where which wasn't easy as my daughter hates fuss and attention. She chatted away to all of us, listening to the wedding plans and how they had met, which was lovely. Sally picked out a dress which my daughter would not have originally thought of but when she put it on we all knew 'this was the one'. As a mum I felt Sally was like an old friend and we could be honest with her. Up until now I had not been emotional... but let's just say we owe you a box of tissues!! After trying a few others, just to be sure Sam tried THE dress on again, I am biased of course but she looked amazing in it. Sam initially did not want a veil but Sally tried it and it all came together. Perfection! I can't thank Sally and everyone there enough and I am so looking forward to seeing her in the dress again. If you are looking for a unique service and the perfect dress, please go to Isabella Grace, you wont be dissapointed.

Best bridal boutique in Kent if not the UK!…read more I want to start by saying how perfect Isabella Grace was and how at ease they made me feel from start to finish. When I turned up to my appointment with my Mum, Sister and Best friend I was a nervous wreck! From the moment I walked though the door I was greeted with friendly, helpful and attentive staff. I really wish I could remember the name of the wonderful lady who helped me. She was really understanding and got to grips with what I wanted quickly. She asked me what sort of wedding I was having and asked me a little about myself and what ideas I had before I arrived. We then went downstairs to look at certain designers she felt encompassed my requirements. We picked 4 presses together then she picked a 'wild card'. Once back upstairs I tried on all the dresses and found 'The One' in dress 2! It was funny as the dress I chose was the dress I thought I would like the least. The ladies commented that if they had a pound for every time they heard that! I don't want to give it all away but I wanted to explain that last bit because I thought it was just so stress free and completely took the anxiety of being faced with so many dresses away. The sales advisor clearly knew each individual dress so only pulled out dresses she knew I would like. It was just a really professional and fun experience. I just want to say thank you to Isabella Grace for making the experience so special and a day I wont forget, I just cant wait to put my dress on again!

Full rating from my side. Right from the first contact they were brilliant, doing their best to…read moresqueeze in an appointment on a very short notice. They have an incredibly amazing and beautiful selection and with their support I found my dream dress. I had 2 people helping me, a beautiful young lady and the amazing owner Russell. What I loved most was that they were very honestly telling me when things did not look good instead of trying to sell every dress I put on.They couldn't have been more lovely and patient. It was them that picked out the dress I loved, as I would never have tried it on without their suggestion. Brides to be - go and check it out. Definetely worth it. Russell and team, thank you so much for all your help, patience and understanding.

It's a long way away (for me anyway), but for a wedding dress whose price didn't want to make me…read morecry, totally worth it. I went on a weekday midday and it was totally fine, but worth noting they only let you try on 4 at a a time and on Saturday when I went to collect my dress the queue to try on was over an hour. That said, there was smudging on the train of my dress which they had cleaned without even taking a deposit from me, and when I came back a week later, it was shiny and new. All for less than half of many other dresses a I saw. Recommend shopping a bit before you go so you have an idea what you're looking for and don't need to spend time trying on every style in the place, but overall, totally worth it.

A massive thank you to Omoleli for her help today in the Bromley store of Wed2b. I walked out of…read morethe store with a amazing gown that I never considered wearing with thanks to Omoleli. Thanks again