Tony is the best. He's always happy and willing to make himself available for a call to go over all…read moreyou would ever want to know about your insurance in California. Very personable and easy to talk to; no small feat when the topic is insurance. Made me feel confident in my insurance choices.

What the hell happened with these guys? I saw the good reviews so I decided to call to ask for a…read morequote. Even if they couldn't write me a policy, I at least wanted to discuss what my options were. Get some clarity on the very confusing insurance process you know? First I couldn't get through to anyone when I called. The receptionist or person who answered sent me to quotes dept like 5 times and no one would answer. They blamed it on "high volume" of customers or whatever. But how do you not have a process to respond to customer inquiries in a timely manner? I can't wait 2 weeks to get a damn quote. I'll just go somewhere else. The person in quotes dept Sheryl was rude and had terrible customer service. She made up excuses about why they couldn't get back to me in time. I filled out their form online explaining what I wanted in my policy and a little of my situation. First I got this rude email (I think she wrote it) telling me they didn't want to talk to me and couldn't write me a policy. The email was short with very little explanation why. Then when I called AGAIN for the 6th time to finally get SOMEONE to talk to me, Sheryl rudely just refused to talk or listen to me, kept repeating over and over how they couldn't write me a policy and basically told me to go away. No solutions, no help, no suggestions on how to fix my situation. Look if you can't write me a policy, fine. I get it. But don't leave a customer twisting in the wind. At least take the time to answer my questions and give me suggestions on where I CAN get help. It's basic decency and politeness. Be warned everyone! Customer service at this place has gone very downhill recently. You're better off going elsewhere!

I bought insurance through Cristina a couple of years ago. At the time, she was able to provide a…read moregood quote. However, when it came time to modify the policy, it was nearly impossible to reach her or get any response from the company. I tried contacting both her and the company multiple times--if you're lucky, you might get a response, but then it's back to radio silence. Eventually, the insurance company (Steadily) removed this agency from their network. I'm just glad I never have to deal with this company again.

What started out as a good experience where we were able to find a competitive rate for our…read moreinsurance spiralled into being totally ghosted by Cristina when it came time for renewal and our rates were jacked up. And one can understand that life happens but no response via email, phone or their AI assistant follow up request was absolutely terrible. And by the way, during all of this, we actually had recommended her to our friends who bought a home and they did receive a response from her. So all in all, if you are a new customer, they probably make more than for renewal. And thus, this experience which included being completely ghosted has put me off from ever doing business with or recommending Gleetopia. I am even trying to see if I can get another insurance agent in case I need to renew my policy but would not want this company to make money off me.

Have always found getting DMV stuff done at this AAA office was easier than going to the DMV office…read morehere in Hayward. Had not been in a while and what a pleasant surprise to see the remodel of the Hayward AAA office! Went in to ask a question about my Personalized license plates to see how to remove and avert them for another car later. Going to apologize in advance as I have forgotten their names. But the first young man looked at the form I had filled out. Handed me another form I needed top fill out. At first, I was thinking I would have to go to the end of the line. But he assured me that once I filled out the form to return to the desk. Then as I finished, the nice lady next to him called out my name. Almost felt guilty going ahead of those waiting, but she took the form and gave me the replacement plates for my vehicle. Mission accomplished! I told her how pleased I was with them both and how lovely the office looked and flowed. I was happy to tell their Supervisor the same thing! They deserved praise! I will look forward to returning to the office next time I need DMV assistance!!

Came here to get my international driver's permit on a Wednesday a few weeks ago ahead of a trip…read moreabroad, and I was really impressed with the organization and professionalism of this place! Pros: - ample parking lot to make it easy to get stuff done - Efficient check-in process, like a well-oiled machine. I felt well taken care of by the front desk people, and they were really clear about the process and how long it would take. I was in and out in like 20 minutes - Free passport photos/IDP photos with AAA membership! Just make sure to bring your membership card - Sitting area has a lot of chairs so you aren't stuck standing around waiting - clean space - has a TV monitor in the waiting area that you can track your name for - Overall everyone I interacted with was really nice and professional - good air conditioning on a hot day if you're waiting longv Cons: - it looks like if you come for DMV services the wait could potentially be longer (I observed a lot of people still sitting there waiting even after I was done with my stuff). - I would say if you have a really common name, it can get confusing because when they call your name to go up to the worker's desks, it can be confusing which person they're calling if there's multiple people - just double check that it's the right category you're waiting for.

We have been State Farm customers for over 25 years, and over that course of time we have had…read morewonderful service from our personal agent. When our original insurance broker retired, Jeff Sinfuego's office took over the management of our account. We were nervous at first since we had been with our other agent for over 15 years, but Jeff's office made the transition very easy. It's been several years now and we cannot say enough good things about this office, particularly our direct contact Donna McCullough. Donna is extraordinary! She goes above and beyond with any need or question that we have, always responds in a timely manner, and consistently explains policies and processes making sure we thoroughly understand everything. Donna is extremely knowledgeable, efficient, and organized. But most of all she is personable and kind. She makes dealing with insurance a breeze!

I have no complaints. I have been insured with, State Farm's at this location since 2020. I just…read moreinsured my second vehicle today.

I was looking for a good auto insurance company & I found an exceptional one - Kim Holland's State…read moreFarm. At this place Jennifer G & coworkers are always prompt in resolving any & all issues that comes up. For about 5 plus years with them - they stood-up with me in auto insurance renewals, life insurance purchase and auto accident resolutions. Kim is always there to listen and assist. Tim D.

Great insurance agency! I usually get help from Michaela who is very friendly and knowledgeable,…read morebut all their agents are great. I'd def recommend working with Michaela and the rest of the team.

I bought insurance from them two months ago I have learned a lot about insurance with them so much…read more I feel they don't care for the money as much as they care of getting me covered Thank you

One of the worst insurance agencies around the bay . Very rude and unprofessional agents . Not…read moreavailable when you need them over the phone . Unclean lobby .

Darci is amazing! She is extremely knowledgeable about various benefit plans and was able to…read moreprovide me with options. When my husband and I decided that Covered CA was the right choice for us Darci handled the entire enrollment process for us! She also followed up to let us know when our member numbers would be issued and was available to answer all questions we had after enrollment. I highly recommend Darci for a stress free process. You will be happy that you contacted her!

5 stars! A friend highly recommended Darci, and they were right. I truly felt like Darci was…read morelooking out for my best interest. She was very knowledgeable and responsive.

After getting screwed over by travelers insurance I Couldn't ask for a better agent (Julie Sumiki)…read moreliterally saved $2000 a year on my Home Owners Insurance. I will stick with her for life!

Julie's team is always excellent. Angelica is the latest professional on her team who has been very…read morekind and helpful. She is an excellent communicator and has provided me with me great informative options for my car insurance needs. Keep up the awesome work!

I always have an amazing experience with William at First Avenue Insurance Services! I'm impressed…read moreby how personable and genuinely caring he was about finding the right coverage for my family's needs. William went above and beyond in every way. He took the time to thoroughly explain all my options, answered every question I had with patience, and really listened to what mattered most to me. It's rare to find someone in insurance who treats you like a person rather than just another policy number. I have recommended him to family and friends who had same feedback as my family. He saved us so much money on our home Insurance when it was nearly impassible to get log in California's crazy market.

William is a professional. He's a straight to the point no BS insurance machine. He got me a…read moregreat deal on home and auto when no one else in Danville could. I highly recommend him.

Man I was in out of this place in no time.. helped me with my registrations and insurance…read more Definitely will stop here again for any future issues. The service was A1 and they definitely value customer and their time. Told me exactly what I needed what paperwork needed to be file. Thank you!!

So much more efficient than going to the DMV. Last year, paid my registration online to DMV and…read morewaited 2.5 months before I got my tags. This year, paid it here and got my tags, waited less than 30 minutes